Download: SETUP GUIDE

SETUP GUIDE,

SETUP GUIDE

Model PP39L,

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. _ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, YOURS IS HERE, Solution Station, and DellConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the United States and/or other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu‑ray Disc is a trademark of the Blu‑ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. February 2010 P/N 641RM Rev. A00,

Contents

Setting Up Your Studio Laptop ..5 Multimedia Control Keys .32 Before Setting Up Your Computer .5 Display Features .34 Connect the AC Adapter .6 Using the Touch Screen (Optional) .36 Connect the Network Cable (Optional) .7 Using the Optical Drive .40 Press the Power Button .8 Removing and Replacing the Battery .42 Set Up Microsoft Windows.9 Software Features .44 Create System Recovery Media Free Fall Sensor .45 (Recommended) .10 Dell Dock .46 Install the SIM Card (Optional) .12 Dell DataSafe Online Backup .47 Enable or Disable Wireless (Optional) .14 Solving Problems ..48 Connect to the Internet (Optional) .16 Touch Screen Problems .48 Using Your Studio Laptop ..20 Beep Codes .49 Right Side Features .20 Network Problems .50 Left Side Features .24 Power Problems.51 Computer Base Features.28 Memory Problems .52 Touch Pad Gestures.30 Lockups and Software Problems .53, C ontents Using Support Tools ..55 Returning Items for Repair Under Dell Support Center .55 Warranty or for Credit .74 My Dell Downloads .56 Before You Call.75 System Messages .56 Contacting Dell.76 Hardware Troubleshooter .58 Finding More Information and Dell Diagnostics .59 Resources ..78 Restoring Your Operating System ..63 Specifications ..80 System Restore .64 Appendix ..93 Dell DataSafe Local Backup .65 Macrovision Product Notice.93 System Recovery Media .67 Information for NOM, or Official Dell Factory Image Restore .68 Mexican Standard (Only for Mexico).94 Getting Help ..70 Index ..95 Technical Support and Customer Service .71 DellConnect .71 Online Services .72 Automated Order‑Status Service .73 Product Information.73,

Setting Up Your Studio Laptop

This section provides information about setting WARNING: Do not block, push objects up your Studio 1555/1557/1558 laptop. into, or allow dust to accumulate in

Before Setting Up Your the air vents. Do not place your Dell

™ computer in a low-airflow environment,

Computer such as a closed briefcase, or on fabric

surfaces, such as carpets or rugs, while When positioning your computer, ensure that it is powered on. Restricting the airflow you allow easy access to a power source, can damage the computer, deteriorate the adequate ventilation, and a level surface to computer performance, or cause a fire. place your computer. The computer turns on the fan when the Restricting airflow around your laptop may computer gets hot. Fan noise is normal and cause it to overheat. To prevent overheating does not indicate a problem with the fan or ensure that you leave at least 10.2 cm (4 inches) the computer. at the back of the computer and a minimum of CAUTION: Placing or stacking heavy or 5.1 cm (2 inches) on all other sides. You should sharp objects on the computer may result never place your computer in an enclosed in permanent damage to the computer. space, such as a cabinet or drawer when it is powered on., Setting Up Your Studio Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer. NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power., Setting Up Your Studio Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable., Setting Up Your Studio Laptop

Press the Power Button

, Setting Up Your Studio Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set up Microsoft Windows for the first time, follow the instructions on the screen. These steps are mandatory and may take some time to complete. The Windows setup screens will take you through several procedures including accepting license agreements, setting preferences, and setting up an Internet connection. CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your computer unusable and you will need to reinstall the operating system. NOTE: For optimal performance of your computer, it is recommended that you download and install the latest BIOS and drivers for your computer available at support.dell.com. NOTE: For more information on the operating system and features, see support.dell.com/MyNewDell., Setting Up Your Studio Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up Microsoft Windows. The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer, while preserving data files (without the need of the Operating System disc). You can use the system recovery media if changes to the hardware, software, drivers, or other system settings have left the computer in an undesirable operating state. You will require the following to create the system recovery media: • Dell DataSafe Local Backup • USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc™ NOTE: Dell DataSafe Local Backup does not support rewritable discs., Setting Up Your Studio Laptop To create a system recovery media: 1. Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 6). 2. Insert the disc or USB key in the computer. 3. Click Start → Programs→ Dell DataSafe Local Backup. 4. Click Create Recovery Media. 5. Follow the instructions on the screen. NOTE: For information on using the system recovery media, see “System Recovery Media” on page 67., Setting Up Your Studio Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet. Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to the Internet. To access the Internet you must be within the network of your cellular service provider. To install the SIM card: 1. Turn off your computer. 2. Remove the battery (see “Removing and Replacing the Battery” on page 42). 3. In the battery bay, slide the SIM card into the SIM card slot. 4. Replace the battery (see “Removing and Replacing the Battery” on page 42). 5. Turn on your computer. To remove the SIM card, press and eject the SIM card., Setting Up Your Studio Laptop 1 battery bay 2 SIM card slot33SIM card 1 2, Setting Up Your Studio Laptop

Enable or Disable Wireless (Optional)

NOTE: The wireless feature is available on your computer only if you ordered a WLAN card at the time of purchase. For more information on the cards supported by your computer, see “Specifications” on page 80. To enable wireless: 1. Ensure that your computer is turned on. 2. Press the wireless key on the keyboard. A confirmation of your selection appears on the screen. Wireless enabled Wireless disabled To disable wireless: Press the wireless key on the keyboard again to turn off all radios. NOTE: The wireless key allows you to quickly turn off wireless radios (Wi‑Fi and Bluetooth®), such as when you are asked to disable all wireless radios on an airplane flight., Setting Up Your Studio Laptop, Setting Up Your Studio Laptop

Connect to the Internet Setting Up a Wired Connection

(Optional) • If you are using a dial‑up connection, connect the telephone line to the optional To connect to the Internet, you need an external external USB modem and to the telephone modem or network connection and an Internet wall connector before you set up your Service Provider (ISP). Internet connection. If an external USB modem or WLAN adapter • If you are using a DSL or cable/satellite is not a part of your original order, you can modem connection, contact your ISP purchase one at www.dell.com. or cellular telephone service for setup instructions. To complete setting up your wired Internet connection, follow the instructions in “Setting Up Your Internet Connection” on page 18., Setting Up Your Studio Laptop

Setting Up a Wireless Connection Windows Vista®

NOTE: To set up your wireless router, see 1. Ensure that wireless is enabled on your the documentation that shipped with your computer (see “Enable or Disable Wireless” router. on page 14). Before you can use your wireless Internet 2. Save and close any open files, and exit any connection, you need to connect to your open programs. wireless router. 3. Click Start → Connect To. To setup your connection to a wireless router: 4. Follow the instructions on the screen to Windows® 7 complete the setup. 1. Ensure that wireless is enabled on your computer (see “Enable or Disable Wireless” on page 14). 2. Save and close any open files, and exit any open programs. 3. Click Start → Control Panel. 4. In the search box, type network, and then click Network and Sharing Center→ Connect to a network. 5. Follow the instructions on the screen to complete the setup., Setting Up Your Studio Laptop

Setting Up Your Internet Connection To set up your Internet connection:

ISPs and ISP offerings vary by country. Contact Windows 7 your ISP for offerings available in your country. 1. Save and close any open files, and exit any If you cannot connect to the Internet but have open programs. successfully connected in the past, the Internet 2. Click Start → Control Panel. Service Provider (ISP) might have a service 3. In the search box, type network, and then outage. Contact your ISP to check the service click Network and Sharing Center→ Set up status, or try connecting again later. a new connection or network→ Connect to Have your ISP information ready. If you do not the Internet. have an ISP, the Connect to the Internet wizard The Connect to the Internet window appears. can help you get one. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 4. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup., Setting Up Your Studio Laptop Windows Vista 1. Save and close any open files, and exit any open programs. 2. Click Start → Control Panel. 3. In the search box, type network, and then click Network and Sharing Center→ Set up a connection or network→ Connect to the Internet. The Connect to the Internet window appears. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 4. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.,

Using Your Studio Laptop

This section provides information about the features available on your Studio 1555/1557/1558 laptop.

Right Side Features

1 2, Using Your Studio Laptop 1 ExpressCard slot — Provides support for additional memory, wired and wireless communications, multimedia, and security features. The slot supports 34 mm ExpressCards. NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC cards. NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; blanks from other computers may not fit your computer. 2 8-in-1 Media Card Reader — Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards: • Secure Digital (SD) memory card • Memory Stick • Secure Digital Input/Output (SDIO) card • Memory Stick PRO • Secure Digital High Capacity (SDHC) • MultiMedia Card (MMC) • Secure Digital High Density (SDHD) • xD‑Picture Card (type ‑ M and type ‑ H) NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer., Using Your Studio Laptop 3 Optical drive — Plays or records CDs, DVDs, and Blu‑ray Discs (optional). Ensure that you insert the disc with the printed side facing upwards. CAUTION: Do not use non‑standard size or shape discs (including mini‑CDs and mini‑DVDs) or you will damage the drive. Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. 4 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 5 AC adapter connector — Connects to the AC adapter to power the computer and charge the battery., Using Your Studio Laptop 6 Battery status light — Turns on steadily or blinks to indicate the battery charge status. The light indicates the following states when the computer is powered by the AC adapter: • Solid white — The battery is charging. • Off — The battery is fully charged. the battery: • Off — The battery is adequately charged or the computer is turned off. • Solid amber — The battery charge is low. 7 Power button and light — Turns the computer on or off when pressed. The light in the button indicates the following power states: • Solid white — The computer is on. • Blinking white — The computer is in standby mode. • Off — The computer is off or in hibernate state., Using Your Studio Laptop

Left Side Features

, Using Your Studio Laptop 1 Security cable slot — Attaches a commercially available security cable to the computer. NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your computer. 2 HDMI connector — Connects to a TV for both 5.1 audio and video signals. NOTE: When used with a monitor, only the video signal is read. 3 VGA connector — Connects to video devices, such as a monitor or a projector. 4 Network connector — Connects your computer to a network or a broadband device if you are using a wired network. 5 USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 6 eSATA connector — Connects to eSATA compatible storage devices, such as external hard‑disk drives or optical drives. The eSATA connector also functions as a USB connector., Using Your Studio Laptop 7 IEEE 1394a connector — Connects to high‑speed serial multimedia devices, such as digital video cameras. 8 Audio in/Microphone connector — Connects to a microphone or inputs signal for use with audio programs. 9 Audio out/Headphone connectors (2) — Connect to a pair of headphones or sends audio to a powered speaker or sound system., Using Your Studio Laptop, Using Your Studio Laptop

Computer Base Features

, Using Your Studio Laptop 1 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. The multimedia control keys are also located on the keyboard. These keys control CD, DVD, Blu‑ray Disc™ (optional), and media playback. Backlit keyboard brightness settings — Press the key to toggle the three lighting states (in the given order): a. half keyboard brightness b. full keyboard brightness c. no lighting For more information about the keyboard, see the Dell Technology Guide. 2 Touch pad buttons — Provide left‑click and right‑click functions like those on a mouse. 3 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected items, and left‑click by tapping the surface. The touch pad supports the Scroll and Zoom features. To change the touch pad settings, double‑click the Dell Touch pad icon in the notification area of your desktop., Using Your Studio Laptop

Touch Pad Gestures

NOTE: The touch pad gestures can be enabled or disabled by double‑clicking the Dell Touch pad icon in the notification area of your desktop.

Zoom Pinch — Allows you to zoom in or zoom out

Allows you to increase or decrease the by moving two fingers apart or bringing them magnification of the screen content. The zoom closer together on the touch pad. feature includes: To zoom in: One finger zoom — Allows you to zoom in or Move two fingers apart to out. enlarge the view of the active window. To zoom in: Move a finger up in the zoom zone (extreme left of the touch To zoom out: pad). Move two fingers close together to reduce the view of the active window. To zoom out: Move a finger down in the zoom zone (extreme left of the touch pad)., Using Your Studio Laptop

Scroll Circular scroll — Allows you to scroll up or

Allows you to scroll through content. The scroll down, and right or left. feature includes: To scroll up or down: Traditional Scroll – Allows you to scroll up and Move a finger in the vertical down, or right and left. scroll zone (extreme right of the touch pad), in a clockwise To scroll up and down: circular motion to scroll up Move a finger up or down or counterclockwise circular in the vertical scroll zone motion to scroll down. (extreme right of the touch pad) to scroll up or down on To scroll right or left: the active window. Move a finger in the horizontal scroll zone (extreme bottom of To scroll right and left: the touch pad), in a clockwise Move a finger right or left circular motion to scroll right in the horizontal scroll zone or counterclockwise circular (extreme bottom of the touch motion to scroll left. pad) to scroll right or left on the active window., Using Your Studio Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the multimedia controls, press the required key. You can configure the multimedia control keys on the keyboard using the System Setup (BIOS) Utility or the Windows Mobility Center.

System Setup (BIOS) Utility

To access the Function Key Behavior: 1. Press during POST (Power On Self Test) to enter the System Setup (BIOS) utility. 2. In the Function Key Behavior, select Multimedia Key First or Function Key First. Multimedia Key First — This is the default option. Press any multimedia key to perform the associated action. For function key, press + the required function key. Function Key First — Press any function key to perform the associated action. For multimedia key, press + the required multimedia key. NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

1. Press the < > keys to launch the Windows Mobility Center. 2. In the Function Key Row, select Function Key or Multimedia Key., Using Your Studio Laptop Mute the sound Play or pause Decrease the volume level Play the next track or chapter Increase the volume level Eject the disc Play the previous track or chapter, Using Your Studio Laptop

Display Features

The display panel holds a camera and accompanying dual microphones. 2 3, Using Your Studio Laptop 1 Left digital array microphone — Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 2 Camera activity indicator — Indicates if the camera is on or off. 3 Camera — Built‑in camera for video capture, conferencing, and chat. 4 Right digital array microphone — Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. 5 Display — Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide on your hard drive or at support.dell.com/manuals., Using Your Studio Laptop

Using the Touch Screen • Drum Zone — Play a game to the music on

your computer or play synthesized percussion (Optional) instruments. The touch screen feature on your laptop • You Paint — Draw, paint images, and edit converts your computer into an interactive photographs using this software. display. • Games — Play select Windows games using

Dell Touch Zone touch.

To launch the Dell Touch Zone software click • Music — Play music, create playlists, and Start → All Programs→ Dell→ Dell Touch browse through your music files by album, artist, Zone. or song title. You can access the following features in the • Internet Explorer — Browse the Internet using Dell Touch Zone: multi‑touch technology. Touch a link you want • Picture Viewer — View, organize, and edit to follow. pictures. • Help — Use the Help feature for more • Dell Touch Cam — Capture home videos with information on how to use the touch screen. the built‑in camera. You can upload videos to YouTube when connected to the Internet. • Notes Creator — Create typed or handwritten reminders. These notes will appear on the bulletin board the next time you access the Dell Touch Zone., Using Your Studio Laptop

Touch Screen Gestures

NOTE: Some of these gestures may not work outside the Dell Touch Zone.

Zoom Dwell

Allows you to increase or decrease the Allows you to access additional information by magnification of the screen content. simulating a right‑click. Pinch — Allows you to zoom in or zoom out Press and hold a finger on by moving two fingers apart or bringing them the touch screen to open closer together on the screen. context‑sensitive menus. To zoom in: Move two fingers apart to zoom in on the active window. To zoom out: Move two fingers close together to zoom out on the active window., Using Your Studio Laptop

Scroll Scroll Horizontal — Allows you to scroll left or

Allows you to scroll through content. right on the active window. Pan — Allows you to move the focus on the Move a finger to the left or selected object when the entire object is not right to activate horizontal visible. scrolling. Move two fingers in the desired direction to pan scroll the selected object. Scroll Vertical — Allows you to scroll up or down on the active window. Move a finger up or down to activate vertical scrolling., Using Your Studio Laptop

Flick Rotate

Allows you to flip content forward or backward Allows you to rotate the active content on the based on the direction of the flick. screen. Move a finger quickly in Twist — Allows you to rotate the active the desired direction to content using two fingers. flip through content in the K eeping a finger or thumb active window, like pages in place, move the other in a book. Flick also works finger in an arced direction vertically when navigating to the right or left. You content such as images or can also rotate the active songs in a playlist. content by moving both the fingers in a circular motion., Using Your Studio Laptop

Using the Optical Drive

, Using Your Studio Laptop CAUTION: Do not move the computer while playing or recording a disc. Ensure that you insert the disc with the printed side facing upwards. Place the disc in the center of the disc slot and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. To eject a disc from the drive, gently press the eject key on the keyboard (see “Multimedia Control Keys” on page 32)., Using Your Studio Laptop

Removing and Replacing the Battery

1 battery1232battery bay 3 battery release latch, Using Your Studio Laptop WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery: 1. Shut down the computer and turn it over. 2. Slide the battery release latch to the side. 3. Slide the battery away from the battery bay. To replace the battery: Slide the battery into the battery bay, until it clicks into place., Using Your Studio Laptop

Software Features Productivity and Communication

NOTE: For more information about the You can use your computer to create features described in this section, see the presentations, brochures, greeting cards, fliers, Dell Technology Guide on your hard drive or and spreadsheets. You can also edit and view at support.dell.com/manuals. digital photographs and images. Check your purchase order for software installed on

FastAccess Facial Recognition your computer.

Your computer may have the FastAccess facial After connecting to the Internet, you can access recognition feature. This feature helps keep websites, setup an e‑mail account, upload and your Dell computer secure by using the unique download files, and perform other related tasks. appearance of your face to verify your identity and automatically supply login information that you would normally enter manually, such as a user ID and password for a Windows account or secure web site. For more information, click Start → Programs→ FastAccess., Using Your Studio Laptop

Entertainment and Multimedia Free Fall Sensor

You can use your computer to watch videos, Free fall sensor protects your computer hard play games, create your own CDs/DVDs, listen drive from possible damage, by detecting a free to music and radio stations. Your optical drive fall state caused by accidentally dropping the may support multiple disc media formats computer. When a free fall state is detected, the including CDs, DVDs, and Blu‑ray Discs hard drive is placed in a safe state to protect (optional). against damage to the read/write head and You can download or copy pictures and video files possible data loss. Your hard drive returns to from portable devices, such as digital cameras normal operation, when the free fall state is no and cell phones. Optional software applications longer detected. enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment., Using Your Studio Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files, and folders. You can personalize the Dock by: • Adding or removing icons • Changing the color and location of the Dock • Grouping related icons into categories • Changing the behavior of the icons

Add a Category Remove a Category or Icon

1. Right‑click the Dock, click Add→ Category. 1. Right‑click the category or icon on the Dock The Add/Edit Category window appears. and click Delete shortcut or Delete category. 2. Enter a title for the category in the Title field. 2. Follow the instructions on the screen. 3. Select an icon for the category from the Personalize the Dock Select an image: box. 1. Right‑click the Dock and click Advanced 4. Click Save. Setting...

Add an Icon 2. Choose the desired option to personalize the

Drag and drop the icon to the Dock or a Dock. category., Using Your Studio Laptop

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be available in all regions. NOTE: A broadband connection is recommended for fast upload/download speeds. Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft, fire, or natural disasters. You can access the service on your computer using a password‑protected account. For more information, go to delldatasafe.com. To schedule backups: 1. Double‑click the Dell DataSafe Online icon on the taskbar. 2. Follow the instructions that appear on the screen.,

Solving Problems

This section provides troubleshooting Touch Screen Problems information for your computer. If you cannot solve your problem using the following Some or all multi-touch features are not guidelines, see “Using Support Tools” on working — page 55 or “Contacting Dell” on page 76. • Certain touch screen features may be WARNING: Only trained service personnel disabled. To enable the touch screen should remove the computer cover. See the features, click Start → Control Panel→ Service Manual at Hardware and Sound→ Pen and Touch. support.dell.com/manuals for advanced • The multi‑touch feature may not be service instructions. supported by the application., Solving Problems

Beep Codes Beep code Possible Problem

Your computer might emit a series of beeps One Possible system board failure — during start‑up if there are errors or problems. BIOS ROM checksum failure This series of beeps, called a beep code, identifies a problem. If this occurs, write Two No RAM detected down the beep code and contact Dell (see NOTE: If you installed or “Contacting Dell” on page 76). replaced the memory module, NOTE: To replace parts, see the Service ensure that the memory module Manual at support.dell.com/manuals. is seated properly. Three Possible system board failure — Chipset error Four RAM read/write failure Five Real Time Clock failure Six Video card or chip failure Seven Processor failure Eight Display failure, Solving Problems

Network Problems Wired Connections Wireless Connections If the wired network connection is lost — The cable is loose or damaged.

If the wireless network connection is lost — Check the cable to ensure it is plugged in and The wireless router is offline or wireless has not damaged. been disabled on the computer. • Ensure that wireless is enabled on your computer (see “Enable or Disable Wireless” on page 14). • Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). • Re‑establish your connection to the wireless router (see “Setting Up a Wireless Connection” on page 17). • Interference may be blocking or interrupting your wireless connection. Try moving the computer closer to your wireless router., Solving Problems

Power Problems • Ensure that the electrical outlet is working

by testing it with another device, such as If the power light is off — The computer is a lamp. either turned off or is not receiving power. • Check the AC adapter connections. If the AC • Press the power button. The computer adapter has a light, ensure that the light on resumes normal operation if it is off or in the AC adapter is on. hibernate mode. • If the problem persists, contact Dell (see • Reseat the AC adapter into the power “Contacting Dell” on page 76). connector on the computer and the electrical outlet. If the power light is solid white and the computer is not responding — The display may • If the AC adapter is plugged into a power not be responding. strip, ensure that the power strip is plugged into an electrical outlet and that the power • Press the power button until the computer strip is turned on. turns off and then turn it back on. • Temporarily bypass power protection • If the problem persists, contact Dell (see devices, power strips, and power extension “Contacting Dell” on page 76). cables to verify that the computer turns on properly., Solving Problems If the power light is blinking white — The Memory Problems computer is in standby state or the display may not be responding. If you receive an insufficient memory message — • Press a key on the keyboard, move the connected mouse or a finger on the touch • Save and close any open files and exit any pad, or press the power button to resume open programs you are not using to see if normal operation. that resolves the problem. • If the display is not responding, press the • See the software documentation for minimum power button until the computer turns off memory requirements. If necessary, install and then turn it back on. additional memory (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see “Contacting Dell” on page 76). • Reseat the memory module(s) into the connector(s) (see the Service Manual at If you encounter interference that hinders support.dell.com/manuals). reception on your computer — An unwanted signal is creating interference by interrupting or • If the problem persists, contact Dell (see blocking other signals. Some possible causes of “Contacting Dell” on page 76). interference are: If you experience other memory problems — • Power, keyboard, and mouse extension cables. • Run the Dell Diagnostics (see “Dell • Too many devices connected to a power strip. Diagnostics” on page 59). • Multiple power strips connected to the same • If the problem persists, contact Dell (see electrical outlet. “Contacting Dell” on page 76)., Solving Problems

Lockups and Software If the computer stops responding or a solid blue

screen appears —

Problems CAUTION: You might lose data if you are

If the computer does not start up — Ensure unable to perform an operating system that the power cable is firmly connected to the shutdown. computer and to the electrical outlet. If you are unable to get a response by pressing If a program stops responding — a key on your keyboard or moving your mouse, End the program: press the power button for at least 8 to 10 seconds 1. Press simultaneously. until the computer turns off and then restart your computer. 2. Click Applications. If a program is designed for an earlier 3. Click the program that is no longer Microsoft® Windows® operating system — responding Run the Program Compatibility Wizard. The 4. Click End Task. Program Compatibility Wizard configures a If a program crashes repeatedly — Check the program so that it runs in an environment similar software documentation. If necessary, uninstall to an earlier version of Microsoft Windows and then reinstall the program. operating system environments. NOTE: Software usually includes installation instructions in its documentation or on the CD., Solving Problems To run the Program Compatibility Wizard: • Save and close any open files or programs Windows 7 and shut down your computer through the Start menu. 1. Click Start → Control Panel→ Programs→ Run programs made for • Check the software documentation or previous versions of Windows. contact the software manufacturer for troubleshooting information: 2. In the welcome screen, click Next. – Ensure that the program is compatible 3. Follow the instructions on the screen. with the operating system installed on Windows Vista your computer. 1. Click Start → Control Panel→ – Ensure that your computer meets the Programs→ Use an older program with this minimum hardware requirements needed version of Windows. to run the software. See the software 2. In the welcome screen, click Next. documentation for information. 3. Follow the instructions on the screen. – Ensure that the program is installed and configured properly. If you have other software problems — – Verify that the device drivers do not • Back up your files immediately. conflict with the program. • Use a virus‑scanning program to check the – If necessary, uninstall and then reinstall hard drive or CDs. the program.,

Using Support Tools Dell Support Center Alerts (technical support alerts

The Dell Support Center helps you find relevant to your computer) the service, support, and system‑specific information you need. To launch the application, click the icon in Assistance from Dell (Technical the taskbar. Support with DellConnect™, The Dell Support Center home page displays your Customer Service, Training and computer’s model number, service tag, express Tutorials, How‑To Help with service code, and service contact information. Solution Station™, and Online The home page also provides links to access: Scan with PC CheckUp) About Your System (System Self Help (Troubleshooting, Documentation, Warranty Security, System Performance, Information, System Information, Network/Internet, Backup/ Upgrades & Accessories) Recovery, and Windows operating system) For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com., Using Support Tools

My Dell Downloads System Messages

NOTE: My Dell Downloads may not be If your computer has an issue or error, it may display available in all regions. a System Message that will help you identify the Some of the software pre‑installed on your new cause and action needed to resolve the issue. computer do not include a backup CD or DVD. NOTE: If the message you received is not This software is available at My Dell Downloads. listed in the following examples, see the From this website you can download available documentation for either the operating software for reinstallation or create your own system or the program that was running backup media. when the message appeared. Alternatively To register and use My Dell Downloads: you could see the Dell Technology Guide available on your hard drive or at 1. Go to downloadstore.dell.com/media. support.dell.com/manuals or contact Dell 2. Follow the instructions on the screen to (see “Contacting Dell” on page 76). register and download the software. Alert! Previous attempts at booting this system Reinstall or create backup media of the have failed at checkpoint [nnnn]. For help software for future use. in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell (see “Contacting Dell” on page 76)., Using Support Tools CMOS checksum error — Possible system Keyboard failure — Keyboard failure or board failure or RTC battery low. Replace the loose cable. battery (see the Service Manual at To replace the keyboard, see the Service support.dell.com/manuals) or contact Dell (see Manual at support.dell.com/manuals. “Contacting Dell” on page 76). No boot device available — No bootable CPU fan failure — CPU fan has failed. Replace partition on hard drive, the hard drive cable is the CPU fan (see the Service Manual at loose, or no bootable device exists. support.dell.com/manuals). • If the hard drive is your boot device, ensure Hard-disk drive failure — Possible hard that the cables are connected and that the drive failure during POST. Contact Dell (see drive is installed properly and partitioned as “Contacting Dell” on page 76). a boot device. Hard-disk drive read failure — Possible hard • Enter system setup and ensure that the boot drive failure during HDD boot test. Contact Dell sequence information is correct (see the (see “Contacting Dell” on page 76). Dell Technology Guide available on your hard drive or at support.dell.com/manuals)., Using Support Tools No timer tick interrupt — A chip on the system Hardware Troubleshooter board might be malfunctioning or system board failure. Contact Dell (see “Contacting Dell” on If a device is either not detected during page 76). the operating system setup or is detected but incorrectly configured, you can use the USB over current error — Disconnect the USB Hardware Troubleshooter to resolve the device. Your USB device needs more power for incompatibility. it to function properly. Use an external power source to connect the USB device, or if your To start the Hardware Troubleshooter: device has two USB cables, connect both 1. Click Start → Help and Support. of them. 2. Type hardware troubleshooter in CAUTION - Hard Drive SELF MONITORING the search field and press to start SYSTEM has reported that a parameter has the search. exceeded its normal operating range. Dell 3. In the search results, select the option that recommends that you back up your data best describes the problem and follow the regularly. A parameter out of range may remaining troubleshooting steps. or may not indicate a potential hard drive problem — S.M.A.R.T error, possible hard drive failure. Contact Dell (see “Contacting Dell” on page 76)., Using Support Tools

Dell Diagnostics Start the Dell Diagnostics from your hard drive

or from the Drivers and Utilities disc. If you experience a problem with your computer, perform the checks in “Lockups and Starting Dell Diagnostics From Your Software Problems” on page 53 and run the Hard Drive Dell Diagnostics before you contact Dell for The Dell Diagnostics is located on a hidden technical assistance. It is recommended that diagnostic utility partition on your hard drive. you print these procedures before you begin. NOTE: If your computer cannot display NOTE: Dell Diagnostics works only on Dell a screen image, contact Dell (see computers. “Contacting Dell” on page 76). NOTE: The Drivers and Utilities disc 1. Ensure that the computer is connected to an is optional and may not ship with your electrical outlet that is known to be working computer. properly. Ensure that the device that you want to test 2. Turn on (or restart) your computer. displays in the system setup program and is active. Press during POST (Power On Self 3. When the DELL ™ logo appears, press Test) to enter the System Setup (BIOS) utility. immediately. Select Diagnostics from the boot menu and press . This may invoke the Pre‑Boot System Assessment (PSA) on your computer., Using Support Tools NOTE: If you wait too long and the operating c. If you are experiencing memory issues system logo appears, continue to wait until press , otherwise press . you see the Microsoft® Windows® desktop; The following message is displayed: then, shut down your computer and try again. “Booting Dell Diagnostic NOTE: If you see a message stating that no Utility Partition. Press any diagnostic utility partition has been found, key to continue.” run the Dell Diagnostics from the Drivers d. Press any key to go to the Choose An and Utilities disc. Option window. If PSA is invoked: If PSA is not invoked: a. The PSA will start running the tests. Press any key to start the Dell Diagnostics b. If the PSA completes successfully, the from the diagnostics utility partition on your following message is displayed: “No hard drive and to go to the Choose An Option problems have been found window. with this system so far. 4. Select the test you want to run. Do you want to run the remaining memory tests? This 5. If a problem is encountered during a test, will take about 30 minutes a message appears with an error code and or more. Do you want to a description of the problem. Write down continue? (Recommended).” the error code and problem description and contact Dell (see “Contacting Dell” on page 76)., Using Support Tools NOTE: The Service Tag for your computer Starting Dell Diagnostics From the is displayed at the top of each test screen. Drivers and Utilities Disc The Service Tag helps you identify your computer when you contact Dell. NOTE: The Drivers and Utilities disc may not ship with your computer. 6. When the tests are complete, close the test screen to return to the Choose An Option 1. Insert the Drivers and Utilities disc. window. 2. Shut down and restart the computer. 7. To exit the Dell Diagnostics and to restart the When the DELL logo appears, press computer, click Exit. immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start‑up, the computer boots according to the devices specified in the system setup program. 3. When the boot device list appears, highlight CD/DVD/CD-RW and press ., Using Support Tools 4. Select the Boot from CD-ROM option from 9. When the tests are complete, close the test the menu that appears and press . screen to return to the Choose An Option 5. Type 1 to start the CD menu and press window. to proceed. 10. To exit the Dell Diagnostics and restart the 6. Select Run the 32 Bit Dell Diagnostics from computer, click Exit. the numbered list. If multiple versions are 11. Remove the Drivers and Utilities disc. listed, select the version appropriate for your computer. 7. Select the test you want to run. 8. If you encounter a problem during a test, a message with the error code and a description of the problem will appear on the screen. Write down the error code and problem description and contact Dell (see “Contacting Dell” on page 76). NOTE: The Service Tag for your computer is displayed at the top of each test screen. The Service Tag helps you identify your computer when you contact Dell.,

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options: CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes all data files on your computer. If possible, backup your data files before using these options. Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer NOTE: The Operating System disc may not ship with your computer., Restoring Your Operating System

System Restore NOTE: The User Account Control window

may appear. If you are an administrator on The Windows operating systems provide the computer, click Continue; otherwise, a System Restore option which allows contact your administrator to continue the you to return your computer to an earlier desired action. operating state (without affecting data files) if changes to the hardware, software, or other 3. Click Next and follow the instructions on the system settings have left the computer in an screen. undesirable operating state. Any changes that In the event that System Restore did not resolve System Restore makes to your computer are the issue, you may undo the last system restore. completely reversible. Undoing the Last System Restore CAUTION: Make regular backups of your NOTE: Before you undo the last system data files. System Restore does not monitor restore, save and close all open files and your data files or recover them. exit any open programs. Do not alter, open,

Starting System Restore or delete any files or programs until the

1. Click Start . system restoration is complete. 2. In the search box, type System Restore 1. Click Start . and press . 2. In the search box, type System Restore and press . 3. Click Undo my last restoration, click Next and follow the instructions on the screen., Restoring Your Operating System

Dell DataSafe Local Backup You can use Dell DataSafe Local Backup to

restore your hard drive to the operating state CAUTION: Using Dell DataSafe Local it was in when you purchased your computer, Backup permanently removes any while preserving the data files. programs or drivers installed after you received your computer. Prepare backup Dell DataSafe Local Backup allows you to: media of applications you need to install • Backup and restore your computer to an on your computer before using Dell earlier operating state DataSafe Local Backup. Use Dell DataSafe Local Backup only if System Restore did • Create system recovery media not resolve your operating system problem. Dell DataSafe Local Backup Basic CAUTION: Although Dell Datasafe Local To restore the factory image while preserving Backup is designed to preserve the data the data files: files on your computer, it is recommended 1. Turn off your computer. that you backup your data files before using the Dell DataSafe Local Backup. 2. Disconnect all the devices (USB drive, printer, etc.) connected to the computer and NOTE: Dell DataSafe Local Backup may not remove any newly added internal hardware. be available in all regions. NOTE: Do not disconnect the AC adapter. NOTE: If Dell DataSafe Local Backup is not available on your computer, use Dell 3. Turn on your computer. Factory Image Restore (see “Dell Factory Image Restore” on page 68) to restore your operating system., Restoring Your Operating System 4. When the DELL™ logo appears, press Upgrading to Dell DataSafe Local several times to access the Advanced Boot Backup Professional Options window. NOTE: Dell DataSafe Local Backup NOTE: If you wait too long and the Professional may be installed on your operating system logo appears, continue to computer, if you ordered it at the time of wait until you see the Microsoft® Windows® purchase. desktop; then, shut down your computer and try again. Dell DataSafe Local Backup Professional provides additional features that allow you to: 5. Select Repair Your Computer. • Backup and restore your computer based on 6. Select Dell DataSafe Restore and file types Emergency Backup from the System Recovery Options menu and follow the • Backup files to a local storage device instructions on the screen. • Schedule automated backups NOTE: The restoration process might take To upgrade to Dell DataSafe Local Backup an hour or more depending on the size of Professional: the data to be restored. 1. Double‑click the Dell DataSafe Local Backup NOTE: For more information, see the icon on the taskbar. knowledge base article 353560 at 2. Click UPGRADE NOW! support.dell.com. 3. Follow the instructions on the screen to complete the upgrade., Restoring Your Operating System

System Recovery Media To restore the factory image of your computer

using the system recovery media: CAUTION: Although the system recovery media is designed to preserve the data 1. Insert the system recovery disc or USB key files on your computer, it is recommended and restart the computer. that you backup your data files before 2. When the DELL™ logo appears, press using the system recovery media. immediately. You can use the system recovery media, created NOTE: If you wait too long and the using Dell DataSafe Local Backup, to return operating system logo appears, continue to your hard drive to the operating state it was wait until you see the Microsoft® Windows® in when you purchased the computer while desktop; then, shut down your computer persevering the data files on your computer. and try again. Use the system recovery media in case of: 3. Select the appropriate boot device from the • Operating system failure that prevents the list and press . use of recovery options that are installed on Follow the instructions on the screen to your computer. complete the recovery process. • Hard drive failure that prevents data from being recovered., Restoring Your Operating System

Dell Factory Image Restore You can use Dell Factory Image Restore only

as the last method to restore your operating CAUTION: Using Dell Factory Image system. This option restores your hard drive Restore permanently deletes all data on to the operating state it was in when you the hard drive and removes any programs purchased the computer. Any programs or files or drivers installed after you received your added since you received your computer— computer. If possible, back up the data including data files—are permanently before using this option. Use Dell Factory deleted from the hard drive. Data files include Image Restore only if System Restore did documents, spreadsheets, e‑mail messages, not resolve your operating system problem. digital photos, music files, and so on. If possible, NOTE: Dell Factory Image Restore may back up all data before using Dell Factory Image not be available in certain countries or on Restore. certain computers. NOTE: If Dell Factory Image Restore is not available on your computer, use Dell DataSafe Local Backup (see “Dell DataSafe Local Backup” on page 65) to restore your operating system., Restoring Your Operating System

Starting Dell Factory Image Restore NOTE: Depending upon your configuration,

1. Turn on the computer. you may need to select Dell Factory Tools, then Dell Factory Image Restore. 2. When the DELL™ logo appears, press several times to access the Advanced Boot 7. Click Next. The Confirm Data Deletion Options window. screen appears. NOTE: If you wait too long and the NOTE: If you do not want to proceed with operating system logo appears, continue to Dell Factory Image Restore, click Cancel. wait until you see the Microsoft® Windows® 8. Select the check box to confirm that you desktop; then, shut down your computer want to continue reformatting the hard drive and try again. and restoring the system software to the 3. Select Repair Your Computer. factory condition, then click Next. The System Recovery Options window The restore process begins and may take appears. five or more minutes to complete. A message appears when the operating system and 4. Select a keyboard layout and click Next. factory‑installed applications have been 5. To access the recovery options, log on as restored to factory condition. a local user. To access the command prompt, 9. Click Finish to restart the computer. type administrator in the User name field, then click OK. 6. Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.,

Getting Help

If you experience a problem with your computer, 6. If the preceding steps have not resolved the you can complete the following steps to problem, see “Before You Call” on page 75. diagnose and troubleshoot the problem: NOTE: Call Dell Support from a telephone 1. See “Solving Problems” on page 48 for near or at the computer so that the support information and procedures that pertain to staff can assist you with any necessary the problem your computer is experiencing. procedures. 2. See the Dell Technology Guide on your hard NOTE: Dell’s Express Service Code system drive or at support.dell.com/manuals for may not be available in all countries. more troubleshooting information. When prompted by Dell’s automated telephone 3. See “Dell Diagnostics” on page 59 for system, enter your Express Service Code to procedures on how to run Dell Diagnostics. route the call directly to the proper support 4. Fill out the “Diagnostic Checklist” on personnel. If you do not have an Express page 75. Service Code, open the Dell Accessories folder, 5. Use Dell’s extensive suite of online services double‑click the Express Service Code icon, and available at support.dell.com for help with follow the directions. installation and troubleshooting procedures. NOTE: Some of the services are not See “Online Services” on page 72 for a more always available in all locations outside extensive list of Dell Support online. the continental U.S. Call your local Dell representative for information on availability., Getting Help

Technical Support and DellConnect Customer Service DellConnect™ is a simple online access tool that

allows a Dell service and support associate to Dell’s support service is available to answer access your computer through a broadband your questions about Dell hardware. Our support connection, diagnose your problem and repair it staff use computer‑based diagnostics to provide all under your supervision. For more information, fast, accurate answers. go to www.dell.com/dellconnect. To contact Dell’s support service, see “Before You Call” on page 75 and then see the contact information for your region or go to support.dell.com., Getting Help

Online Services Dell Support e-mail addresses

You can learn about Dell products and services • email is hidden on the following websites: • email is hidden • www.dell.com • email is hidden (Latin America and • www.dell.com/ap (Asian/Pacific countries Caribbean countries only) only) • email is hidden (Asian/Pacific • www.dell.com/jp (Japan only) countries only) • www.euro.dell.com (Europe only) Dell Marketing and Sales e-mail • www.dell.com/la (Latin American and addresses Caribbean countries) • email is hidden (Asian/Pacific • www.dell.ca (Canada only) countries only) You can access Dell Support through the • email is hidden (Canada only) following websites and e‑mail addresses: Anonymous file transfer protocol (FTP)

Dell Support websites • ftp.dell.com

• support.dell.com Log in as user: anonymous, and use your • support.jp.dell.com (Japan only) e‑mail address as your password. • support.euro.dell.com (Europe only) • supportapj.dell.com (Asia Pacific only), Getting Help

Automated Order-Status Product Information Service If you need information about additional

products available from Dell, or if you would To check on the status of any Dell products like to place an order, visit www.dell.com. For that you have ordered, you can go to the telephone number to call for your region or support.dell.com, or you can call the automated to speak to a sales specialist, see “Contacting order‑status service. A recording prompts you Dell” on page 76. for the information needed to locate and report on your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page 76., Getting Help

Returning Items for Repair 2. Include a copy of the invoice and a letter

describing the reason for the return.

Under Warranty or for Credit 3. Include a copy of the Diagnostics Checklist (see

Prepare all items being returned, whether for “Diagnostic Checklist” on page 75), indicating repair or credit, as follows: the tests that you have run and any error NOTE: Before you return the product to Dell, messages reported by the Dell Diagnostics make sure to back up any data on the hard (see “Dell Diagnostics” on page 59). drive and on any other storage device in the 4. Include any accessories that belong with the product. Remove any and all confidential, item(s) being returned (power cables, software, proprietary and personal information, as guides, and so on) if the return is for credit. well as removable media, such as CDs and 5. Pack the equipment to be returned in the ExpressCards. Dell is not responsible for any original (or equivalent) packing materials. of your confidential, proprietary or personal information; lost or corrupted data; or NOTE: You are responsible for paying damaged or lost removable media that may shipping expenses. You are also be included with your return. responsible for insuring any product returned, and you assume the risk of loss 1. Call Dell to obtain a Return Material during shipment to Dell. Collect On Delivery Authorization Number, and write it clearly (C.O.D.) packages are not accepted. and prominently on the outside of the box. For the telephone number to call for your NOTE: Returns that are missing any of the region, see “Contacting Dell” on page 76. preceding requirements will be refused at Dell’s receiving dock and returned to you., Getting Help

Before You Call Diagnostic Checklist

NOTE: Have your Express Service Code • Name: ready when you call. The code helps Dell’s • Date: automated‑support telephone system direct • Address: your call more efficiently. You may also be • Phone number: asked for your Service Tag (located at the bottom of your computer). • Service Tag (bar code on the back or bottom of the computer): Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer • Express Service Code: before you call Dell for assistance and call from • Return Material Authorization Number (if a telephone at or near the computer. You may be provided by Dell support technician): asked to type some commands at the keyboard, • Operating system and version: relay detailed information during operations, or • Devices: try other troubleshooting steps possible only at the computer itself. Ensure that the computer • Expansion cards: documentation is available. • Are you connected to a network? Yes /No • Network, version, and network adapter: • Programs and versions:, Getting Help See your operating system documentation Contacting Dell to determine the contents of the computer’s start‑up files. If the computer is connected to For customers in the United States, call a printer, print each file. Otherwise, record the 800‑WWW‑DELL (800‑999‑3355). contents of each file before calling Dell. NOTE: If you do not have an active • Error message, beep code, or diagnostic Internet connection, you can find contact code: information on your purchase invoice, packing slip, bill, or Dell product catalog. • Description of problem and troubleshooting procedures you performed: Dell provides several online and telephone‑ based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com/contactdell. 2. Select your country or region. 3. Select the appropriate service or support link based on your requirement. 4. Choose the method of contacting Dell that is convenient for you., Getting Help,

Finding More Information and Resources If you need to: See:

reinstall your operating system “System Recovery Media” on page 67 run a diagnostic program for your computer “Dell Diagnostics” on page 59 reinstall laptop system software “My Dell Downloads” on page 56 find more information about the Microsoft® support.dell.com Windows® operating system and features upgrade your computer with new or additional the Service Manual at memory, or a new hard drive support.dell.com/manuals reinstall or replace a worn or defective part NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer., Finding More Information and Resources

If you need to: See:

find safety best practices information for your the safety and regulatory documents that computer shipped with your computer and also see the review Warranty information, Terms and Regulatory Compliance Homepage at Conditions (U.S. only), Safety instructions, www.dell.com/regulatory_compliance Regulatory information, Ergonomics information, and End User License Agreement find your Service tag/Express Service Code — the bottom of your computer You must use the service tag to identify your the Dell Support Center. To launch the computer on support.dell.com or to contact Dell Support Center, click the icon in the technical support task bar find drivers and downloads; readme files support.dell.com access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last‑minute updates about technical changes to your computer or advanced technical‑reference material for technicians or experienced users,

Specifications

This section provides information that you may need when setting up, updating drivers for, and upgrading your computer. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer.

Computer Model Computer Information

Studio 1555/1557/1558 Data bus width 64 bits

Computer Information DRAM bus width dual‑channel (2) 64‑bit buses

System chipset Intel GM45/PM45 + Flash EPROM 4 MB ICH9M (Studio 1555) Mobile Intel 5 series Graphics bus PCI‑E x16 express chipset PM55 PCI bus 32 bits (Studio 1557) Mobile Intel 5 series express chipset HM55 (Studio 1558), Specifications

Computer Model Studio 1555 Studio 1557 Studio 1558 Processor

Type Intel® Core™2 Duo Intel Core i7 Intel Core i3 Intel Pentium® Intel Core i5 Dual‑Core Intel Core i7 Intel Celeron® Dual‑Core Intel Celeron L1 cache 64 KB (32 KB for each 128 KB (32 KB for each 128 KB (32 KB for each core) core) core) L2 cache 3 MB or 6 MB (Intel 1 MB 1 MB Core2 Duo) 1 MB (Intel Celeron, Intel Pentium Dual‑Core, and Intel Celeron Dual‑Core) L3 cache up to 8 MB of shared up to 4 MB of shared data data, Specifications

Computer Model Studio 1555 Studio 1557 Studio 1558 Video

LCD interface Low Voltage Differential LVDS LVDS Signaling (LVDS) TV support HDMI 1.3B HDMI 1.3B HDMI 1.3B Discrete Video type integrated on system integrated on system integrated on system board board board Video controller ATI Mobility Radeon HD ATI Mobility Radeon ATI Mobility Radeon 4570 HD 4570 HD 4570 ATI Mobility Radeon HD 5470 Video memory GDDR3 256 MB/512 MB DDR3 512 MB/1 GB DDR3 512 MB/1 GB, Specifications

Computer Model Studio 1555 Studio 1557 Studio 1558 UMA

Video type integrated on system integrated on system board board Video controller Mobile Intel GMA Intel GMA HD 4500MHD Video memory up to 358 MB of shared up to 1.7 GB of shared memory memory, Specifications

ExpressCard Memory

ExpressCard Intel ICH9M (Studio 1555) Connectors two user‑accessible controller Mobile Intel 5 series SODIMM connectors express chipset PM55 Capacities 1 GB, 2 GB, and 4 GB (Studio 1557) Memory type 800 MHz SODIMM DDR2 Mobile Intel 5 series (Studio 1555) express chipset HM55 (Studio 1558) 1067/1333 MHz SODIMM DDR3 (Studio 1557/Studio Cards supported ExpressCard/34 (34 mm) 1558) 1.5 V and 3.3 V Minimum memory 1 GB (single channel) Connector size 26 pins Maximum memory 8 GB (dual channel ‑ 4 GB x 2) NOTE: For instructions on upgrading the memory, see the Service Manual at support.dell.com/manuals., Specifications

Connectors Communications

Audio one microphone‑in Modem type external V.92 56K USB connector and two (optional) modem stereo headphones/ Modem controller hardware modem speakers connectors IEEE 1394a one 4‑pin mini, non‑ Modem interface USB powered connector Mini‑Card one Type IIIA full Network adapter 10/100/1000 Ethernet LAN Mini‑Card slot, one on system board half‑size Mini‑Card slot Wireless WLAN, WiMax a/b/g/n HDMI 19 pins and WWAN ExpressCard with Bluetooth® wireless Network adapter one RJ45 connector technology eSATA one seven‑pin/four‑pin eSATA/USB combo connector USB two four‑pin USB 2.0‑compliant connectors Video one 15‑hole connector, Specifications

Audio Camera (Optional)

Audio type IDT 92HD73C High Pixel 2.0 megapixel Definition audio codec Video resolution 320 x 240 ~1600 x 1200 Audio controller 5.1 channel High (640 x 480 at 30 fps) Definition audio Diagonal 66° Stereo conversion 24‑bit (analog‑to‑digital viewing angle and digital‑to‑analog) Internal Interface Intel High Definition Keyboard (Backlit) audio Number of keys 86 (U.S. and Canada); Speaker two 4.5‑ohm speakers 102 (Europe); 105 (Japan); and one 4 ohm 104 (Brazil) subwoofer Layout QWERTY/AZERTY/Kanji Internal speaker 2 watt per channel into amplifier 4.5 ohm and 3 watt per channel subwoofer Volume controls software program menus and media controls, Specifications

Display Display

Type 15.6” HD WLED TrueLife Viewing Angles: 15.6” HD+ LED backlight, Horizontal HD: 40/40 TrueLife HD+/FHD: 60/60 15.6” Ultrasharp FHD LED backlight, TrueLife Vertical HD: 15/30 Dimensions: HD+/FHD: 50/50 Pixel pitch HD: 0.252 x 0.252 mm Height 193.5 mm (7.61 inches) HD+: 0.215 x 0.215 mm Width 344.2 mm (13.55 inches) FHD: 0.18 x 0.18 mm Diagonal 396.2 mm (15.60 inches) Controls brightness can be Maximum HD: 1366 x 768 controlled through resolution keyboard shortcuts (see HD+: 1600 x 900 the Dell Technology Guide FHD: 1920 x 1080 for more information) Refresh rate 60 Hz Operating angle 0° (closed) to 140°, Specifications

Touch Pad Battery

X/Y position 240 cpi Type 4‑cell “smart” lithium ion resolution (Studio 1555) (graphics table 6‑cell/9‑cell “smart” lithium mode) ion (Studio 1555/1557/1558) Size Depth 48.3 mm (1.9 inches) Width 73.09 mm (2.87‑inches) (4/6/9‑cell) sensor‑active area Height 20.4 mm (0.8 inches) Height 40.09 mm (1.57‑inches) (4/6‑cell) rectangle 37.8 mm (1.5 inches) (9‑cell) Width 206.6 mm (8.13 inches) (4/6‑cell) 284.9 mm (11.2 inches) (9‑cell), Specifications

Battery Battery

Weight 0.24 kg (0.54 lb) (4‑cell) Life span 300 discharge/charge 0.34 kg (0.75 lb) (6‑cell) (approximate) cycles 0.50 kg (1.10 lb) (9‑cell) Temperature range: Voltage 11.1 VDC (6/9‑cell) Operating 0° to 35°C 14.8 VDC (4‑cell) (32° to 95°F) Charge time 4 hours (when the computer Storage –40° to 65°C (approximate) is turned off) (–40° to 149°F) Operating time varies depending on Coin‑cell CR‑2032 operating conditions battery and can be significantly reduced under certain power‑intensive conditions. see the Dell Technology Guide for more information., Specifications

AC Adapter AC Adapter

Input voltage 100–240 VAC Dimensions: Input current 1.5 A/1.6 A/1.7 A 65 W (E‑Series) Input frequency 50–60 Hz Height 16 mm (0.60 inches) Output power 65 W or 90 W 15 mm (0.59 inches) (Auto‑Air Adapter) Output current 4.34 A (maximum at (65 W) 4‑second pulse) Width 66 mm (2.6 inches) 3.34 A (continuous) Depth 127 mm (5.0 inches) Output current 5.62 A (maximum at Weight (with 0.29 kg (0.64 lb) (90 W) 4‑second pulse) cables) 0.26 kg (0.57 lb) 4.62 A (continuous) (Auto‑Air Adapter, Rated output 19.5 +/‑ 1 VDC without AC cord and DC voltage extension cord), Specifications

AC Adapter Physical

90 W (E‑Series) Height 25.3 mm to 38.9 mm (0.10 inches to Height 16 mm (0.6 inches) 1.23 inches) Width 70 mm (2.8 inches) Width 371.6 mm (14.63 inches) Depth 147 mm (5.8 inches) Depth 253.0 mm (9.96 inches) Weight (with 0.34 kg (0.76 lb) Weight (with configurable to less than cables) 6‑cell battery and 2.52 kg (5.54 lb) Temperature ranges: optical drive): Operating 0° to 35°C (32° to 95°F) 0° to 40°C (32° to 104°F) (Auto‑Air Adapter) Storage –40° to 65°C (–40° to 149°F) –40° to 70°C (–40° to 158°F) (Auto‑Air Adapter), Specifications

Computer Environment Computer Environment

Temperature range: Maximum shock (for operating — measured Operating 0° to 35°C with Dell Diagnostics running on the hard (32° to 95°F) drive and a 2‑ms half‑sine pulse; for non‑operating — measured with hard drive Storage –40° to 65°C in head‑parked position and a 2‑ms half‑sine (–40° to 149°F) pulse): Relative humidity (maximum): Operating 110 G Operating 10% to 90% Non‑Operating 160 G (noncondensing) Altitude (maximum): Storage 5% to 95% Operating –15.2 to 3048 m (noncondensing) ( –50 to 10,000 ft) Maximum vibration (using a random vibration Storage –15.2 to 10,668 m spectrum that simulates user environment): (–50 to 35,000 ft) Operating 0.66 GRMS Airborne G2 or lower as defined Non‑Operating 1.30 GRMS contaminant level by ISA‑S71.04‑1985,

Appendix Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited., Appendix

Information for NOM, or Official Mexican Standard

(Only for Mexico) The following information is provided in the device(s) described in this document in accordance with the requirements of the Official Mexican Standard (NOM): Importer: Dell México S.A. de C.V. Paseo de la Reforma 2620 ‑ 11° Col. Lomas Altas 11950 México, D.F. Regulatory model Electricity Output Output number Voltage Frequency consumption voltage intensity PP39L 100–240 VAC 50–60 Hz 1.5 A/1.6 A/1.7 A 19.5 VDC 3.34 A/4.62 A For details, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.,

Index A D

AC adapter damage, avoiding 5 size and weight 91 DellConnect 71 airflow, allowing 5 Dell Diagnostics 59

C Dell Factory Image Restore 68Dell Support Center 55

calling Dell 75 Dell Touch Zone 36 CDs, playing and creating 45 Diagnostic Checklist 75 chipset 80 discs computer capabilities 44 using 40 computer, setting up 5 drivers and downloads 79 Contacting Dell online 76 DVDs, playing and creating 45 customer service 71, Index

E help

email addresses getting assistance and support 70 for technical support 72 I

F Internet connection 16

finding more information 78 ISP flick 39 Internet Service Provider 16 FTP login, anonymous 72 M

G memory problems

gestures solving 52 touch pad 30 memory support 84 touch screen 37 N

H network connection

hardware problems fixing 50 diagnosing 58 Hardware Troubleshooter 58, Index

P solving problems 48

power problems, solving 51 specifications 80 power strips, using 6 supported sites problems, solving 48 websites 72 products support email addresses 72 information and purchasing 73 System Messages 56

R T

resources, finding more 78 touch screen 36 restoring factory image 68 gestures 37

S V

setup, before you begin 5 ventilation, ensuring 5 shipping products for return or repair 74 software features 44 software problems 53, Index

W

warranty returns 74 Windows Program Compatibility Wizard 53 wired network network cable, connecting 7 wireless network connection 50, Printed in the U.S.A. www.dell.com | support.dell.com 0641RMA00]

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