Download: HP Omnibook XE3 (Intel CPU Version: Technology Code GF) Service Manual

HP Omnibook XE3 (Intel CPU Version: Technology Code GF) Service Manual Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for i...
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HP Omnibook XE3

(Intel CPU Version: Technology Code GF)

Service Manual

,

Notice

In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, Phoenix Technologies, Ltd., ESS, S3 Incorporated, Accton, Trident Microsystems Incorporated, Acer Laboratories Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks and MMX, Celeron™, and SpeedStep™ are U.S. trademarks of Intel Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A.

Edition History

Edition 1... August 2000 Edition 2... November 2001 ii HP Omnibook XE3 (Technology Code GF),

Contents Product Information ...1-1

Technology Codes...1-3 Features ...1-4 Operation...1-7 Turning the Notebook On and Off ...1-7 Checking the Notebook’s Status ...1-8 Using Fn Hot Keys ...1-10 Resetting the Notebook ...1-11 Using the CD/DVD Player (selected models) ...1-12 Specifications ...1-13 Hardware Specifications...1-13 Internal Design ...1-16

Removal and Replacement ...2-1

Disassembly Flowchart...2-2 Removing the Battery (User-Replaceable)...2-4 Removing an SDRAM Module (User-Replaceable)...2-5 Removing the Mini-PCI PCA (selected models) (User-Replaceable) ...2-6 Replacing Small Parts (User-Replaceable) ...2-7 Removing the Keyboard Cover (HP Authorized Service Providers Only) ...2-8 Removing the Keyboard (HP Authorized Service Providers Only) ...2-10 Removing the Hard Disk Drive (HP Authorized Service Providers Only) ...2-12 Removing the Display Assembly (HP Authorized Service Providers Only) ...2-16 Removing the Top Case (HP Authorized Service Providers Only) ...2-19 Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only) ...2-21 Removing the Hinge Saddle Set (HP Authorized Service Providers Only)...2-22 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) ...2-24 Removing the CPU Module (HP Authorized Service Providers Only) ...2-26 Removing the Floppy Disk Drive (HP Authorized Service Providers Only)...2-29 Removing the CD/DVD Drive (HP Authorized Service Providers Only) ...2-31 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only)...2-32 Reinstalling the Motherboard ...2-35 Replacing the Bottom Case ...2-36 Removing Notebook Components (HP Authorized Service Providers Only) ...2-38

Troubleshooting and Diagnostics...3-1

Troubleshooting ...3-2 Checking for Customer Abuse ...3-3 Troubleshooting the Problem ...3-4 Verifying the Repair ...3-4 Suggestions for Troubleshooting...3-5 Diagnostic Tools ...3-23 e-DiagTools Diagnostic Program...3-23 Power-On Self-Test ...3-29 Sycard PCCtest 450/460 CardBus Card (Optional) ...3-32 Desktop and Windows Management Interfaces (DMI/WMI) ...3-33 BIOS Setup Utility...3-34 HP Omnibook XE3 (Technology Code GF) iii,

Replaceable Parts ...4-1 Reference Information ...5-1

Password Removal Policy... 5-1 Hewlett-Packard Display Quality Statement... 5-2

Figures

Figure 1-1. Top/Right View... 1-4 Figure 1-2. Front View... 1-5 Figure 1-3. Rear/Left View... 1-5 Figure 1-4. Bottom View ... 1-6 Figure 1-5. Status Lights ... 1-8 Figure 1-6. Resetting the Notebook ... 1-11 Figure 1-7. Multimedia Buttons... 1-12 Figure 1-8. Replaceable Module Diagram... 1-16 Figure 2-1. Disassembly Flow... 2-2 Figure 2-2. Removing the Battery... 2-4 Figure 2-3. Removing the SDRAM Covers... 2-5 Figure 2-4. Removing the Mini-PCI PCA ... 2-6 Figure 2-5. Removing the Keyboard Cover Retaining Screws ... 2-8 Figure 2-6. Removing the Keyboard Cover ... 2-9 Figure 2-7. Loosening the Keyboard Retaining Screws... 2-10 Figure 2-8. Disconnecting the Keyboard Cable ... 2-11 Figure 2-9. Removing the Hard Disk Drive... 2-13 Figure 2-10. Removing the Hard Disk Carrier... 2-13 Figure 2-11. Removing the Display ... 2-17 Figure 2-12. Motherboard DIP Switches ... 2-18 Figure 2-13. Removing the Top Case Retaining Screws ... 2-19 Figure 2-14. Removing the Top Case ... 2-20 Figure 2-15. Removing the CD Player PCA... 2-21 Figure 2-16. Removing the Hinge Saddle Retaining Screws... 2-22 Figure 2-17. Removing the Hinge Saddle... 2-23 Figure 2-18. Removing the Heatsink Assembly ... 2-25 Figure 2-19. Removing the CPU Module (Pentium) ... 2-27 Figure 2-20. Removing the CPU Module (Celeron)... 2-28 Figure 2-21. Removing the Floppy Disk Drive... 2-30 Figure 2-22. Removing the CD/DVD Drive ... 2-31 Figure 2-23. Removing the Motherboard... 2-34 Figure 2-24. Installing Docking Doors ... 2-36 Figure 2-25. Installing the PCMCIA Doors... 2-37 Figure 2-26. Example of Serial Number Label ... 2-37 Figure 3-1. Basic Troubleshooting Steps ... 3-2 Figure 3-2. e-DiagTools Screens — Basic and Advanced... 3-23 Figure 3-3. Parallel Loopback Connector ... 3-25 Figure 4-1. Exploded View... 4-2 iv HP Omnibook XE3 (Technology Code GF),

Tables

Table 1-1. Omnibook XE3 Series Models ...1-1 Table 1-2. Activating Power Modes ...1-7 Table 1-3. Status Lights ...1-9 Table 1-4. Fn Hot Keys ...1-10 Table 1-5. XE3 Series Hardware Specifications...1-13 Table 1-6. XE3 Series Accessories ...1-15 Table 1-7. Functional Structure...1-17 Table 2-1. Removal Cross-Reference ...2-1 Table 2-2. Required Equipment ...2-3 Table 2-3. Recommended Screw Torques ...2-3 Table 2-4. SDRAM Module Replacement Part Numbers...2-5 Table 2-5. Mini-PCI PCA Replacement Part Numbers ...2-6 Table 2-6. Replacing Small Parts (User-Replaceable)...2-7 Table 2-7. Hard Disk Drive Replacement Part Numbers...2-12 Table 2-8. Motherboard Video DIP Switch Settings ...2-18 Table 2-9. CPU Module Replacement Part Numbers ...2-26 Table 2-10. Removing Notebook Components...2-38 Table 3-1. Scope of Diagnostic Tools...3-5 Table 3-2. Troubleshooting Suggestions...3-6 Table 3-3. e-DiagTools Error Codes...3-26 Table 3-4. POST Terminal-Error Beep Codes...3-29 Table 3-5. POST Messages...3-30 Table 3-6. Sycard PCCtest Commands ...3-32 Table 3-7. BIOS Setup Menus and Parameters...3-34 Table 4-1. Replaceable Parts...4-3 Table 4-2. Accessory Replaceable Parts ...4-5 Table 4-3. Part Number Reference...4-6 Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) ...5-3 HP Omnibook XE3 (Technology Code GF) v,

Introduction

This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The manual is self-contained, so you can follow it without having equipment available. The following table lists other sources of information about the notebook and related products. Source Address or Number Comments HP Notebook Web Site http://www.hp.com/notebooks (European mirror: http://www.europe.hp.com/notebooks) HP Partnership Web http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel http://www.hp.com.au Restricted to DPSP Partners only. Support Centre for DPSP Partners HP/MCD Web Site http://www.mcd.hp.com HP’s internal web site for division information. America Online Keyword: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Support Assist CD (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft Windows manual Information about Windows operating system. Microsoft Web http://www.microsoft.com Information and updates for Windows operating systems. vi HP Omnibook XE3 (Technology Code GF),

Product Information The Omnibook XE3 series is HP’s all-in-one business notebook computer, targeted at small- to

medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.

Table 1-1. Omnibook XE3 Series Models

Product CPU 1 Display Hard Standard Full- CD/DVD 3 Mini-PCI Battery OS 5 Drive SDRAM featured 2 PCA 4 F3941H 6 Pentium III 1.06 GHz 15.0-in TFT XGA 20 GB 2x128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3942H 6 Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4310H 6 Celeron 933 MHz 14.1-in TFT XGA 10 GB 256 MB No DVD (8x) Modem/LAN 9 Li-Ion XP F4109AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4199AV 6 BTCO BTCO BTCO BTCO No BTCO Modem/LAN BTCO XP F4255AV 6 BTCO BTCO BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4256AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/LAN BTCO XP F4257AV 6 BTCO 15.0-in TFT SXGA+ BTCO BTCO Yes BTCO Modem/LAN BTCO XP F3889H67Celeron 933 MHz 14.1-in TFT XGA 10 GB 2x128 MB No CD Modem NiMH XP F3963H67Celeron 866 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem NiMH XP F3962H67Celeron 866 MHz 14.1-in TFT XGA 20 GB 2x128 MB No DVD (8x) Modem NiMH XP F3957H67Celeron 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion XP F3958H67Celeron 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3959H67Pentium III 933 MHz 14.1-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3964H67Celeron 933 MHz 15.0-in TFT XGA 20 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3960H67Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4302HG68Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion XP F4303HG68Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F4304H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH XP F4305H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 128 MB Yes CD-RW Modem/LAN 9 Li-Ion XP F4306H Pentium III 1.13 GHz 15.0-in TFT SXGA+ 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion XP F3943H/HG Celeron 866 MHz 14.1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3944H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3946H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3947HT/ Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No DVD (8x) Modem/LAN NiMH 98/2K/XP JT/HG/JG F3948H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3949H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3950H/HT/ Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP JT/HG/JG F3951H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW Modem/LAN 9 Li-Ion 98/2K/XP F3952H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3953H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP

HP Omnibook XE3 (Technology Code GF) Product Information 1-1

, Product CPU 1 Display Hard Standard Full- CD/DVD 3 Mini-PCI Battery OS 5 Drive SDRAM featured 2 PCA 4 F3954H/HT/ Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP JT/HG/JG F3955H/HT/ Pentium III 1.06 GHz 14.1-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP JT/HG/JG F3956H/HG Pentium III 1.06 GHz 15.-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3961HT/JT/ Pentium III 1.06 GHz 15.0-in TFT SXGA+ 30 GB 2x256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP HG/JG F3967H/HG Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3968H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F4311H Celeron 866 MHz 14.1-in TFT XGA 10 GB 64 MB No CD Modem/LAN NiMH 98/2K/XP F3935H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB No CD Modem/LAN NiMH 98/2K/XP F3936H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3937H Celeron 933 MHz 14.1-in TFT XGA 10 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3938H Pentium 866 MHz 14.1-in TFT XGA 10 GB 128 MB Yes CD Modem/LAN 9 Li-Ion 98/2K/XP F3939H Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3969H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3970H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes CDRW Modem/LAN 9 Li-Ion 98/2K/XP F3971H Pentium 933 MHz 14.1-in TFT XGA 20 GB 128 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3972H Pentium 933 MHz 15.-in TFT XGA 20 GB 128 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3973H Pentium 933 MHz 15.0-in TFT SXGA+ 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3974H Pentium III 1.06 GHz 14.1-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 9 Li-Ion 98/2K/XP F3975H Pentium III 1.06 GHz 15.0-in TFT XGA 30 GB 256 MB Yes Combo Modem/LAN 9 Li-Ion 98/2K/XP F3881H Pentium III 866 MHz 15.0-in TFT XGA 20 GB 256 MB Yes DVD (8x) Modem/LAN 6 Lion XP F3965H/J Celeron 866 MHz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP F3966H/J Pentium 866 MHz 14.1-in TFT XGA 20 GB 128 MB No CD LAN NiMH XP This table lists only base product configurations—custom configurations are not included. BTCO = Built To Customer Order. Units with 64 MB SDRAM will NOT support Windows XP. 1 Intel Mobile Pentium III or Intel Mobile Celeron processor. 2 Full-featured models include multimedia buttons, LCD status display, IR port, and docking-connector. Defeatured models include none of these. 3 Combo optical drive = DVD + CD-RW. 4 All modems 56K. All LAN support Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps). 5 OS = Windows 98 (98), Windows 2000 (2K), or Windows XP. 6 These SKUs do not have a serial port. 7 France and U.K. only. 8 Mexico only. 1-2 Product Information HP Omnibook XE3 (Technology Code GF),

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code deferences where applicable. The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model. Note that the first two characters of the BIOS ID (for example, GF.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS Setup Utility, or by pressing Esc during the boot process when the HP logo appears. This manual contains service information for products having the following technology codes. Technology code Product name Details GF Omnibook XE3 Initial platform technology. Pavilion N5XXXX series Intel processors, Windows XP operating system, (X is any number 0-9) cosmetic change (new lighter blue color on all plastics), second SDRAM memory access door, new IEEE 1394 port on selected models, no serial port. HP Omnibook XE3 (Technology Code GF) Product Information 1-3,

Features

The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons. 7. Click buttons. 2. Power switch. 8. CD, CD-RW, DVD, or CD-RW/DVD drive. 3. Status lights (left to right: power status, battery 9. Built-in microphone. status, caps lock, num lock, scroll lock, floppy 10. CD/DVD eject button. drive access, hard drive access, CD/DVD drive access). See page 1-8. 11. Standby button (blue). 4. Pad Lock touch pad on/off button. 12. Modem port (selected models). 5. Touch pad (pointing device). 13. LAN port (selected models). 6. Scroll up/down toggle. 1-4 Product Information HP Omnibook XE3 (Technology Code GF), Figure 1-2. Front View 14. Headphone jack. 17. Multimedia buttons (selected models). 15. Status panel mode select button (selected 18. Latch (to open computer). models). 16. Status panel (selected models). Figure 1-3. Rear/Left View 19. AC adapter jack. 26. USB ports. 20. PS/2 port (external mouse or keyboard). 27. Microphone jack. 21. VGA port (external monitor). 28. Kensington lock slot (security connector). 22. Parallel port. 29. PC card slots (upper and lower). 23. IEEE 1394 port (selected models). 30. System-off switch (for resetting 24. Infrared port (selected models). notebook). 25. TV output port. 31. PC card eject buttons. 32. Floppy disk drive. HP Omnibook XE3 (Technology Code GF) Product Information 1-5, Figure 1-4. Bottom View 33. Battery. 36. Secondary RAM cover. 34. Battery latch. 37. Port replicator connector (selected models). 35. Primary RAM cover. 38. Mini-PCI cover. 1-6 Product Information HP Omnibook XE3 (Technology Code GF),

Operation

This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off

You can start and stop the notebook using its power switch or blue standby button. However, at times you may want to use certain methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Table 1-2. Activating Power Modes Power mode To enter this mode To turn on again Display-off mode Allow timeout. Press any key or Power status LED stays green. move a pointing Saves minimal power. device to restore Turns off the display and hard disk. the display (“Instant Restarts quickly. On”). Maintains network connections. Standby mode Press the blue standby button. Press the blue Power status LED turns amber. –or– standby button to Saves significant power. Click Start, Shut Down, Standby return to your Turns off the display, hard drive, and other (Windows 98 or 2000). current session components. –or– (“Instant-On”). Maintains the current session in SDRAM. Click Start, Turn Off Computer, Restarts quickly. Stand By (Windows XP). Restores network connections. Hibernate mode Click Start, Shut Down, Hibernate Press the blue Power status LED turns off. (Windows 2000). standby button to Saves maximum power. –or– recover your Saves the current session to disk, then turns off. Click Start, Turn Off Computer, previous session. Restores network connections. then press and hold Shift and click Hibernate (Windows XP). Turn off Click Start, Shut Down, Shut down Press the blue Power status LED turns off. (Windows 98 or 2000). standby button to Saves maximum power. –or– restart with a new Turns off without saving the current session. Click Start, Turn Off Computer, session. At startup, resets everything, starts a new session, Turn Off (Windows XP). and restores network connections with mini-PCI –or– and some PCMCIA cards. Slide the power switch and hold for five seconds (only if the Start menu procedure doesn’t work). HP Omnibook XE3 (Technology Code GF) Product Information 1-7,

Checking the Notebook’s Status

The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity. Figure 1-5. Status Lights 1. Power status. 5. Scroll lock. 2. Battery status. 6. Floppy disk drive activity. 3. Caps lock. 7. Hard disk drive activity. 4. Num lock. 8. CD/DVD drive activity. 1-8 Product Information HP Omnibook XE3 (Technology Code GF), Table 1-3. Status Lights Indicator Meaning LED next to Power status power switch Green: the notebook is on. Amber: the notebook is in standby mode. No light: the notebook is off or in hibernate mode. Battery status Green: the AC adapter is connected and the battery is fully charged. Amber: the AC adapter is connected and the battery is charging. Red. the AC adapter is connected and the battery has a fault. Off: the AC adapter is not connected, or the adapter is connected but the battery is missing. Caps Lock

A Caps Lock is active.

Num Lock 1 Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Scroll Lock Scroll Lock is active. Floppy disk drive activity Green: the notebook is accessing the floppy disk drive. Hard disk drive activity Green: the notebook is accessing the hard disk drive. CD/DVD drive activity Green: the notebook is accessing the CD/DVD drive. In addition, the status panel on the front of the notebook (if present) provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide. HP Omnibook XE3 (Technology Code GF) Product Information 1-9,

Using Fn Hot Keys

The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-4. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F7 Mutes the notebook’s speakers. Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If Num Lock is on, the numeric functions are active; otherwise, cursor control is active. Fn+Lock key* Toggles Scroll Lock on and off. Fn+Up arrow Increases sound volume. Fn+Down arrow Decreases sound volume. *The Lock key is in the top row of the keyboard: 1-10 Product Information HP Omnibook XE3 (Technology Code GF),

Resetting the Notebook

Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: • If possible, shut down Windows: click Start, Shut Down, Shut down (Windows 98 or 2000) or Start, Turn Off Computer, Turn Off (Windows XP). • Press Ctrl+Alt+Del, then click Shut Down. • Slide and hold the power switch for about five seconds, until the display shuts down. • Insert a straightened paper clip into the system-off switch on the left side of the notebook (beneath the PC card eject buttons). Figure 1-6. Resetting the Notebook After the notebook turns off, press the blue standby button to restart it. Note To boot from a CD or DVD, insert a bootable CD (such as a Recovery CD) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device. HP Omnibook XE3 (Technology Code GF) Product Information 1-11,

Using the CD/DVD Player (selected models)

The multimedia buttons on the front of the notebook control the CD/DVD player, and work in much the same way as do the controls of a standalone CD or DVD player. The player operates whether the notebook is on, off, or in standby or hibernate mode. (When the notebook is on, the volume control buttons also govern the volume for most other audio applications.) If the notebook is off or in standby or hibernate mode, slide the multimedia power switch to the left to activate the player. For details about using the CD/DVD player, see the notebook’s Reference Guide. Figure 1-7. Multimedia Buttons 1. Multimedia power (use only when notebook is 5. Next track button. turned off or in standby or hibernate mode). 6. Volume control down button. 2. Previous track button. 7. Volume control up button. 3. Play/pause button. 4. Stop button (when notebook is on). Stop/eject (when notebook is off). 1-12 Product Information HP Omnibook XE3 (Technology Code GF),

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks).

Hardware Specifications

Table 1-5. XE3 Series Hardware Specifications Physical Attributes Size: 13.03 x 10.72 x 1.59 in (331 x 272.4 x 40.5 mm) for 13.3/14.1-in TFT LCD. 13.46 x 10.92 x 1.65 in (342 x 276.6 x 42.0 mm), excluding rubber thickness, for 15-in TFT LCD. Weight: 7 lbs (3.2 kg) minimum. Processor 933-MHz to 1.13-GHz Intel Mobile Pentium III processor with SpeedStep technology. –or– 866- to 933-MHz Intel Celeron-T processor. Chip Set Ali M1647 + M1535. SDRAM 133 MHz SDRAM (PC133). No SDRAM on board. Two 1.25-in. slots for expansion up to 1024 MB, using two 512-MB SODIMM modules (144 pin, 3.3 V). Supports 64/128/256/512-MB SODIMMs. Mass Storage Hard disk drive: – 10, 20, or 30 GB, PCI Bus Master Enhanced IDE. – 9.5 mm, 2.5 in. – Supports Ultra DMA/33/66/100. Floppy disk drive: 1.44 MB, 12.7 mm, 3-mode module. Optical drive: 24x CD, 8x DVD, 24x-8x CDRW, 4x-24x-4x DVD-CD-RW (Combo), 12.7 mm module. Display 13.3/14.1/15.0-in XGA (1024x768) or 15.0-in SXGA+ (1400x1050) TFT LCD. Graphics Controller Intel 830M graphics controller. 8 to 32 MB of video memory (shared with main system memory and dynamically allocated, based on application needs). Power Rechargeable lithium-ion battery (11.1 V) or NiMH battery (10.8 V). Battery life: up to 3 hrs depending on settings, usage, battery, and other factors. Charging time: 2.2 hr (system off), 3 hr (system on). Low-battery warning. Suspend/resume capability. AC adapter (DC-in) jack. Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60–65 W. Keyboard and 87/88/90-key spill-proof QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad, 12 function (Fn) keys. Touch pad with on/off button. Left and right click buttons, center scroll button. NS 87570 keyboard controller. Audio System CD player with built-in control buttons and status display (selected models). Two stereo speakers. Built-in microphone. Microphone and headphone jacks. HP Omnibook XE3 (Technology Code GF) Product Information 1-13, Audio ESS Allegro (1988) – Integrated AC’97 CODEC – HSP modem interface via MC’97 link – Support wake up on Ring. Modem CODEC ESS 2828 on mini-PCI slot Communications LAN: Onboard LAN (Intel Pro/100). – Transmission rate: 10 or 100 Mbps based on Auto-Negotiation. – Data standard: supports Category 3 (10Base-T/100Base-T) and Category 5 (100Base-TX) media coupler. – Power management: supports remote power-up using Wake on LAN from S3 (suspend) (WOL) technology and Deep power-down mode support. Modem: – Data modem standard: supports V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, and V.21; Bell 212A and 103. – Error correction: V.42 LAPM, and MNP 2-4 error correction. – Data compression: V.42bis and MNP 5 data compression. – Fax modem standard: send/receive rates up to 14400 bps, V.17, V.29, V.27ter, and V.21 channel 2. – Power management: supports ACPI Power Management and wake up on Ring from S3. Input/Output High-speed bidirectional parallel port: 25 pins, EPP/ECP capability. VGA port: 15 pins. IEEE 1394 port (on selected models). Infrared port (on selected models). PS/2: 6 pins, for keyboard, keypad or PS/2 mouse (Y adapter compatible). Microphone-in, headphone-out jacks. Internal microphone. Two USB ports. Composite TV-out. RJ-45 (LAN), RJ-11 (modem). Expandability Two Type II or one Type III 16-/32-bit PCMCIA slots. Options 64/128/256/512-MB PC133 SODIMM: 3.3V, 144-pin, SDRAM. Simple port replicator. Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in. Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold) with AC-in. Environmental Limits Operating temperature: 0 to 35 °C (32 to 95 °F). Storage temperature: –20 to 65 °C (–4 to 149 °F). Operating humidity: 10% to 90% RH (5 to 35 °C). Operating altitude: up to 3050 m (10,000 ft). Storage altitude: up to 12,200 m (40,000 ft). 1-14 Product Information HP Omnibook XE3 (Technology Code GF), Table 1-6. XE3 Series Accessories Accessory Description Memory F1457C 64-MB SDRAM PC133 SODIMM expansion module F3495A 128-MB SDRAM PC133 SODIMM expansion module F3496A 256-MB SDRAM PC133 SODIMM expansion module Power Options F1455A Auto/airline AC adapter (75-watt) F1781A Ultra Slimline AC adapter (60-watt) F2024A/B LiIon battery (9 cell) F2297A Car adapter (Europe only) 8120-6312 Replacement power cord, 250 Vac, 2.5 A (Australia/New Zealand) 8120-6313 Replacement power cord, 125 Vac, 3 A (U.S./Canada/Taiwan/Mexico/Philippines) 8120-6314 Replacement power cord, 250 Vac, 2.5 A (Europe/Egypt/Israel/Saudi Arabia) 8120-6316 Replacement power cord, 125 Vac, 3 A (Japan) 8120-6317 Replacement power cord, 250 Vac, 2.5 A (South Africa) 8120-8367 Replacement power cord, 250 Vac, 2.5 A (Argentina) 8120-8373 Replacement power cord, 250 Vac, 2.5 A (People’s Republic of China) 8120-8452 Replacement power cord, 250 Vac, 2.5 A (Chile) 8120-8699 Replacement power cord, 250 Vac, 2.5 A (UK [EPSR] Hong Kong/Singapore) 8121-0702 Replacement power cord, 250 Vac, 2.5 A (India) Adapters F1469A PS/2 “Y” adapter PC Cards F1625A 56-Kbps global modem v.90 PC Card (for support only) F1626A 10/100 LAN CardBus Ethernet PC Card F1627A 56-Kbps US-only modem PC Card (for support only) P1980A USB Wireless LAN 802.11b PC Card P1981A USB Wireless LAN access point PC Card F1985A USB-NIC Ethernet adapter F2135B/C Wireless Comm access point PC Card F2136B Wireless Comm PC Card (128-bit) F2196A 3Com Bluetooth PC Card Docks F2025B Simple port replicator Security Accessories F1645A Kensington MicroSaver Notebook Security System F1747A Port Defcon 1 Notebook Security System Other P1534A HP amplified external speakers P1977A USB Compact Flash & IBM Microdrive reader P1978A USB web camera F2100A USB optical mouse HP Omnibook XE3 (Technology Code GF) Product Information 1-15,

Internal Design

The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. In addition, the table on page 1-16 lists the roles that the replaceable modules play in each of the notebook’s functional subsystems. Display Assembly CPU Module Switchboard PCA Top Case (speakers, touch pad, click buttons) Mini-PCI

PCA

Motherboard PCA Heatsink Assembly CD-ROM or DVD Drive PCMCIA PCMCIA Cards Sockets (2)

SDRAM

Modules Floppy Disk Drive Hard Disk CD Player Keyboard Battery Drive PCA Figure 1-8. Replaceable Module Diagram 1-16 Product Information HP Omnibook XE3 (Technology Code GF), Table 1-7. Functional Structure Function Components Used Component Roles Bootup CPU module Main processor. Motherboard Primary system circuitry. Floppy disk module First source of disk-based startup code. Hard disk drive Second source of disk-based startup code. Processor CPU module Main processor, numeric data processor, L1 and L2 cache. Motherboard Primary system circuitry. Memory Motherboard Video RAM. SDRAM module Changeable RAM (2 slots). Power Battery Power storage. Motherboard Power control circuitry, AC adapter socket, lid switch, system-off switch, power supply. Switchboard PCA Power switch, standby button. AC adapter AC-to-DC converter. Display Motherboard Video controller, display drivers, LVDS processing, display/graphics controller, video RAM. Display assembly Display output, backlight, power converter for backlight. Hard disk Motherboard Hard disk controller. Hard disk drive Hard disk mechanism. Floppy drive Motherboard I/O controller, floppy connector. Floppy disk module Floppy disk mechanism. Keyboard Motherboard Keyboard controller, keyboard BIOS. Keyboard Key switches. Touch pad Motherboard Keyboard BIOS. Top case Touch pad sensor, click buttons, controller (PS/2 output). Audio Motherboard Audio controller, audio decoder, speaker amplifier, external microphone jack. Switchboard PCA Microphone. Headphone PCA Earphone amplifier. Top case Speakers. Status Motherboard LED circuitry, keyboard controller. Switchboard PCA Status LEDs. CD player PCA CD/DVD status display. Parallel Motherboard I/O controller, parallel connector. PS/2 port Motherboard Keyboard controller, PS/2 connector. USB Motherboard Bus controller, USB connectors. Docking port Motherboard Docking logic, docking connector. PCMCIA Motherboard PCMCIA controller. PCMCIA sockets PCMCIA connectors. HP Omnibook XE3 (Technology Code GF) Product Information 1-17,

Removal and Replacement

This chapter tells you how to remove and replace the notebook’s removable components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Battery (page 2-4). Drive, hard disk (page 2-12). Carrier, hard disk drive (page 2-13). Heatsink assembly (with fan) (page 2-24). Case, bottom (page 2-32). Keyboard (page 2-10). Case, top (page 2-19). Module, CPU (page 2-26). Cover, keyboard (page 2-8). • Module, SDRAM (page 2-5). • Cover, mini-PCI (page 2-7). PCA, CD player (page 2-21). • Cover, SDRAM (page 2-7). PCA, headphone (page 2-39). • Covers, screw (page 2-7). • PCA, mini-PCI (page 2-6). Display assembly (page 2-16). PCA, motherboard (page 2-32). Doors, docking (page 2-36). PCA, switchboard (page 2-39). Doors, PCMCIA (page 2-37). Plate, CPU support (page 2-40). Drive, CD/DVD (page 2-31). Saddle, hinge set (page 2-22). Drive, floppy disk (page 2-29). Socket, PCMCIA (page 2-40). Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. Symbols like this throughout this chapter show approximate full-size screw outlines. You can use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5 mm T-head screw.) HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-1,

Disassembly Flowchart

The following diagram shows the general “path” you will use in disassembling the notebook to access any particular component. Start Battery, AC adapter, SDRAM modules, mini-PCI card Keyboard cover Keyboard Switchboard PCA (also remove if removing motherboard or bottom Only if not removing case assembly) motherboard Hard disk drive assembly or bottom case Display assembly Top case assembly CD player PCA Hinge saddle set If removing only • CD-ROM/DVD drive assembly heatsink assembly • Floppy disk drive assembly or CPU module • Headphone PCA Heatsink assembly (with fan) CPU module Motherboard or • CPU support plate bottom case • Docking doors • PCMCIA doors Figure 2-1. Disassembly Flow 2-2 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Table 2-2. Required Equipment • #0 Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • 5 mm hexagonal socket screwdriver. • Electrostatic device (wristband and pad). Table 2-3. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm) 2.5 – 3.0 2.2 – 2.6 M3 3.0 – 3.5 2.6 – 3.0

NOTES

HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-3,

Removing the Battery

(User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, and lower the back end in until it clicks into place. 2-4 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Removing an SDRAM Module

(User-Replaceable) The notebook has no SDRAM on its motherboard, but has two slots for SDRAM modules. Table 2-4. SDRAM Module Replacement Part Numbers Description Part Number Exchange Part Number Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Caution Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the notebook, loosen the screws holding the appropriate SDRAM cover (the cover retains the screws), and remove the cover. Figure 2-3. Removing the SDRAM Covers 3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the module pops up. 4. Pull the module out of the connector. Reassembly Notes • Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-5,

Removing the Mini-PCI PCA (selected models)

(User-Replaceable) Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. Table 2-5. Mini-PCI PCA Replacement Part Numbers Description Part Number Exchange Part Number PCA, mini-PCI (modem) F3377-60950 Caution Provide proper grounding and handle the PCA only by its edges, or you could damage it through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover. 3. Press outward to release the latches at the sides of the PCA, so that its free edge pops up. 4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA. 5. Gently pull the PCA out of its connector. Figure 2-4. Removing the Mini-PCI PCA Reassembly Notes • Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and tuck them into the compartment. • Gently press the PCA into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the PCA until the latches snap closed. • Make sure the sticky pads are intact and in place on the underside of the PCA. 2-6 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Replacing Small Parts

(User-Replaceable) The user can replace the following small parts. Table 2-6. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover. Covers, SDRAM On the bottom of the notebook, loosen the screws in the SDRAM module covers (the covers retains the screws) and remove the covers. Covers, screw (on Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, display bezel) firmly press the adhesive side of the cover into the recess. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-7,

Removing the Keyboard Cover

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the display, and remove both screws from the backs of the hinge covers. Screws, M2.5x4mm (2) Figure 2-5. Removing the Keyboard Cover Retaining Screws 3. Open the notebook’s display so that it lays flat. 4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off. 2-8 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Figure 2-6. Removing the Keyboard Cover Reassembly Notes • Tuck the display cables into the notch just to the right of the left display hinge. • Hold the cover by the hinge covers, bow the center upwards slightly, and snap it into place. Note that the cover is held in place partly by tabs at the left and center of its bottom edge, and at its upper left and right corners. Make sure these tabs snap back into place when reinstalling the cover. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-9,

Removing the Keyboard

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-8). 3. Loosen the four retaining screws along the top of the keyboard (the keyboard retains the screws). Figure 2-7. Loosening the Keyboard Retaining Screws 4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. Be careful not to pull on the ribbon cable connecting the keyboard to the notebook. Caution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 2-10 Removal and Replacement HP Omnibook XE3 (Technology Code GF), 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. Keyboard ribbon cable Figure 2-8. Disconnecting the Keyboard Cable Reassembly Notes • Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-11,

Removing the Hard Disk Drive

(HP Authorized Service Providers Only) Table 2-7. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (10 GB, 9.5 mm, Hitachi) F1664-60902 F1664-69002 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F2072-60908 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, F1660-60912 F1660-69112 IBM DJSA-210) Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 Drive, hard disk (20 GB, 9.5 mm, F1660-60914 F1660-69114 IBM [Diablo] ATA100) Drive, hard disk (30 GB, 9.5 mm, F2332-60903 F2332-69003 Toshiba ATA66) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). Caution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws). 4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook. 2-12 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Figure 2-9. Removing the Hard Disk Drive 5. Loosen all four screws in the underside of the hard drive carrier (the carrier retains the screws), then slide the drive back and up out of the case. Pin connector Figure 2-10. Removing the Hard Disk Carrier HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-13, 6. Carefully remove the pin connector from the end of the drive by working alternately at each side, so that the connector slides off evenly without bending the connector pins. Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Be careful not to trap the heatsink and keyboard cables beneath the hard drive. 2-14 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Recovering and Reinstalling Software

You can use the Recovery CDs to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide. The Recovery CDs provide all HP notebook–specific Windows drivers; these drivers are in the following directories: • On the hard drive, under c:\hp\drivers. • On the Recovery CDs, under \hp\drivers. • On the HP notebook web site at http://www.hp.com/notebooks. This web site contains the latest software drivers. To recover the factory software installation The following procedure describes how to recover the notebook’s original Windows software and operating system. The process can take 10 to 15 minutes. Caution This procedure formats the hard disk drive, which erases all data on the drive. After formatting, you must reinstall any applications. Do not interrupt the following process or unplug the AC adapter until the process is complete. 1. Back up all data from the hard disk. 2. Connect the AC adapter to the notebook. 3. Insert Recovery CD disk 1 into the notebook’s CD/DVD drive. 4. Turn on or restart the computer. 5. When the HP logo appears, press Esc to display the Boot menu. 6. Select the CD/DVD drive as the first boot device, then press Enter. 7. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size. To create the hibernate partition without installing the factory software, click Advanced and select not to install the operating system. If the hard disk is partitioned into several drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 8. When prompted to reboot the computer, press Ctrl+Alt+Del and follow any instructions that appear. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-15,

Removing the Display Assembly

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). 3. Remove both screws from the switchboard PCA, and carefully lift the PCA off the connector underneath it. (Notice the retaining hook at the right end of the PCA.) Be carefully not to pull on the cable attached to the PCA. 4. Disconnect the cable from the switchboard PCA, and remove the PCA from the notebook. 5. Remove the four flanged screws from the display hinges. This may be easier if you support the display so that it remains approximately flat. 6. Lift the display off of the notebook. 2-16 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Screws (flanged) M2.5x8 mm (4) Screws, M2.5x4 mm (2) Figure 2-11. Removing the Display Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When installing a new display assembly, follow the procedure given in “Installing a New Display Assembly” on the following page. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-17,

Installing a New Display Assembly

When installing a new display, you must make sure to set the DIP switches on the motherboard to match the particular display assembly. Caution Setting the DIP switches improperly could damage the display assembly. 1. Find the manufacturer of the display: this is shown on a label attached to the display assembly. 2. Find the display’s manufacturer and model in the table below, and set the DIP switches on the motherboard as shown. Table 2-8. Motherboard Video DIP Switch Settings Model1234Hitachi 15-in TFT SXGA+ ON OFF OFF OFF Hitachi 15-in TFT XGA OFF ON OFF OFF UNIPAC 13.3-in TFT XGA OFF OFF ON OFF CPT 14.1-in TFT XGA ON OFF ON OFF LG 15-in TFT XGA ON ON ON OFF UNIPAC 14.1-in TFT XGA OFF OFF OFF ON LG 13.3-in TFT XGA ON OFF OFF ON LG 14.1-in TFT XGA OFF ON OFF ON IBM 15-in TFT SXGA+ OFF ON ON ON IBM 14.1-in TFT XGA OFF ON ON OFF As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON: 1234

O F F

Figure 2-12. Motherboard DIP Switches 2-18 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Removing the Top Case

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). 3. Remove the eight retaining screws from the bottom case. Screws, M2.5x8 mm (4) Screws, M2.5x8 mm (4) Figure 2-13. Removing the Top Case Retaining Screws 4. Disconnect the touch pad cable and speaker cable from the motherboard. 5. Remove the six retaining screws from the top case. 6. Raise the back of the top case, then gradually loosen the case, moving toward the front of the notebook (the right rear corner may require extra care to work free). 7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD player PCA ribbon cable beneath the case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-19, 8. Release the CD player PCA cable from the motherboard. Touch pad cable Screw, M2.5x8 mm (1) Screws, Speaker M2.5x4 mm (5) cables CD player ribbon cable Figure 2-14. Removing the Top Case Reassembly Notes • Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure the tabs along the edges of the case snap shut. 2-20 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Removing the CD Player PCA (selected models)

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). • Top case (page 2-19). 3. Remove both standoff screws (use a 5-mm socket screwdriver), and lift the PCA out of the top case. CD player PCA standoff screws, 5 mm (2) Figure 2-15. Removing the CD Player PCA HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-21,

Removing the Hinge Saddle Set

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). • Top case (page 2-19). 3. Remove the two retaining screws from the bottom case. Screws, M2.5x8 mm (2) Figure 2-16. Removing the Hinge Saddle Retaining Screws 4. Remove the retaining screws from the back of the notebook, just below the display hinges. 5. Remove both retaining screws from the hinge saddle set. 6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remove it. 2-22 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Screws, M2.5x8 mm (2) Screws, M2.5x8 mm (2) Figure 2-17. Removing the Hinge Saddle Reassembly Notes • Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-23,

Removing the Heatsink Assembly (with Fan)

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). • Top case (page 2-19). • Hinge saddle set (page 2-22). 3. Disconnect the fan cable from the motherboard. 4. Remove all four retaining screws (their springs are attached to them). 5. Lift the heatsink out of the notebook. 2-24 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Heatsink retaining screws (with springs) (4) Figure 2-18. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-25,

Removing the CPU Module

(HP Authorized Service Providers Only) Table 2-9. CPU Module Replacement Part Numbers Description Part Number Exchange Part Number Module, CPU (Pentium III-M, 866 MHz Tualatin) F3950-60901 F3950-69101 Module, CPU (Pentium III, 933 MHz Tualatin) F3257-60904 F3257-69004 Module, CPU (Pentium III-M, 1.06 GHz Tualatin) F3941-60901 F3941-69101 Module, CPU (Pentium III, 1.13 GHz Tualatin) F3257-60906 F3257-69006 Module, CPU (Celeron-T, 800 MHz Tualatin) F3943-60901 F3943-69101 Module, CPU (Celeron-T, 866 MHz Tualatin) F3944-60901 F3944-69101 Module, CPU (Celeron-T, 933 MHz Tualatin) F3946-60901 F3946-69101 Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Caution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it. 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). • Top case (page 2-19). • Hinge saddle set (page 2-22). • Heatsink assembly (page 2-24). 3. Pentium SKUs: Carefully insert the tip of a flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees counterclockwise until the mechanism clicks into its OPEN position. (The CPU socket moves slightly to the left when this happens.) Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket. 2-26 Removal and Replacement HP Omnibook XE3 (Technology Code GF), CPU module CPU module lock mechanism Figure 2-19. Removing the CPU Module (Pentium) HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-27, 4. Celeron SKUs: Turn the lock screw one-half turn counterclockwise to release the CPU module, and remove the CPU module from the motherboard. CPU module CPU module lock mechanism Figure 2-20. Removing the CPU Module (Celeron) Reassembly Notes • Carefully reinsert the module into its socket. Make sure the module is fully seated, and that none of its pins are bent or otherwise damaged. • Pentium SKUs: Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.) • Celeron SKUs: Carefully insert the CPU module into the motherboard. The module is keyed for installation, and can only be inserted one way. Turn the lock screw one-half turn clockwise to secure the CPU module. 2-28 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Display assembly (page 2-16). • Top case (page 2-19). • Hinge saddle set (page 2-22). 2. Release the drive’s ribbon cable from its connector on the motherboard. 3. Remove the two retaining screws. 4. Lift the floppy drive out of the notebook. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-29, Screws, M2.5x4 mm (2) Figure 2-21. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable is not trapped under the floppy disk drive. 2-30 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Removing the CD/DVD Drive

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Hard disk drive (page 2-12). • Display assembly (page 2-16). • Top case (page 2-19). • Hinge saddle set (page 2-22). 2. Pull the drive to the right, off of its connector and out of the notebook. Figure 2-22. Removing the CD/DVD Drive Reassembly Notes • Place the drive so that its connector aligns with that on the motherboard, then gently press it to the left and into place. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-31,

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • 5 mm hexagonal socket screwdriver. When Installing a New Motherboard Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and service ID for transfer to the new motherboard. 1. Exit Windows and boot to a DOS prompt: • For Windows 98, press F8 during reboot and select Command Prompt Only. • For Windows 2000 or XP, boot from a DOS boot floppy disk. 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to \hp\drivers\hputils and type esn at the prompt. – or – • Copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook. 3. Save the serial number and service ID. 2-32 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Battery (page 2-4). • SDRAM modules (page 2-5). • Mini-PCI PCA (page 2-6). • Keyboard cover (page 2-8). • Keyboard (page 2-10). • Hard disk drive (page 2-12). • Display assembly (page 2-16). • Top case (page 2-19). • Hinge saddle set (page 2-22). • Heatsink assembly (page 2-24). • CPU module (page 2-26). • Floppy disk drive (page 2-29). • CD/DVD drive (page 2-31). 3. Remove all four standoff screws from the back of the notebook. 4. Remove both retaining screws from the motherboard. 5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. 6. Disconnect the cable from the headphone PCA. 7. Remove the CPU standoffs. 8. Remove the CD/DVD drive support from near the right rear corner of the motherboard. 9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case. 10. Remove the CPU support plate from the bottom case. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-33, CPU standoff Screw, screws, 5 mm (2) M2.5x5 mm (1) Standoff screws, 5 mm (4) Headphone

PCA

CPU support plate Screw, M2.5x5 mm (1) CD/DVD support Figure 2-23. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-35. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-36. 2-34 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Reinstalling the Motherboard

Reassembly Procedure 1. Install the CPU support plate. 2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place. • Be careful not to trap the modem or modem/LAN cable(s) or headphone PCA cable under the motherboard (modem and modem/LAN models only). • Fit the modem cable through the notch on the edge of the motherboard, and make sure the LAN cable doesn’t block the nearby screw tab. • Make sure the alignment posts in the bottom case fit through the holes at the back left and front right corners of the motherboard. 3. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. 4. Reconnect the headphone PCA cable. When Installing a New Motherboard After installing a new motherboard, you must electronically transfer to it the serial number and service ID from the previous motherboard, and set the video DIP switches for the notebook’s display type. 1. Exit Windows and boot to a DOS prompt: • For Windows 98 or ME, press F8 during reboot and select Command Prompt Only. • For Windows 2000 or XP, boot from a DOS boot floppy disk. 2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard: • On a factory software installation, change to the \hp\drivers\hputils directory and type esn at the prompt. – or – • Copy \hp\drivers\hputils\ESN.EXE from the Recovery CDs, then run it on the notebook. 3. Install the serial number and service ID. • If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it. 4. Set the DIP switches on the motherboard to match the settings for the notebook’s display type. See Table 2-8 on page 2-18. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-35,

Replacing the Bottom Case

Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below. Figure 2-24. Installing Docking Doors 2-36 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Figure 2-25. Installing the PCMCIA Doors Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location. 1. Open a new document based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-26. Example of Serial Number Label HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-37,

Removing Notebook Components

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. • 5 mm hexagonal socket screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below. Table 2-10. Removing Notebook Components Component Removal Procedure Additional Steps Case, bottom See page 2-32. Case, top See page 2-19. Cover, keyboard See page 2-8. CPU module See page 2-26. Display assembly See page 2-16. Doors, docking Mini-PCI PCA (page 2-6). See the figure on page 2-36. Keyboard cover (page 2-8). Keyboard (page 2-10). Hard disk drive (page 2-12). Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). Heatsink assembly (page 2-24). CPU module (page 2-26). Floppy disk drive (page 2-29). CD/DVD drive (page 2-31). Motherboard (page 2-32). 2-38 Removal and Replacement HP Omnibook XE3 (Technology Code GF), Component Removal Procedure Additional Steps Doors, PCMCIA Mini-PCI PCA (page 2-6). See the figure on page 2-37. Keyboard cover (page 2-8). Keyboard (page 2-10). Hard disk drive (page 2-12). Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). Heatsink assembly (page 2-24). CPU module (page 2-26). Floppy disk drive (page 2-29). CD/DVD drive (page 2-31). Motherboard (page 2-32). Drive, CD/DVD See page 2-31. Drive, floppy disk See page 2-29. Heatsink (with fan) See page 2-24. Keyboard See page 2-10. PCA, CD player See page 2-21. PCA, headphone Keyboard cover Remove the retaining screw from the PCA, disconnect (page 2-8). the cable to the motherboard, and lift the PCA out of Keyboard (page 2-10). the notebook. You can lift the floppy drive slightly for access. Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). PCA, motherboard See page 2-32. PCA, switchboard Keyboard cover Remove both screws (M2.5x4 mm) from the PCA, and (page 2-8). carefully lift the PCA off of the connector beneath it. Be Keyboard (page 2-10). careful not to pull on the cable attached to the PCA. Disconnect the cable from the PCA and remove the PCA from the notebook. HP Omnibook XE3 (Technology Code GF) Removal and Replacement 2-39, Component Removal Procedure Additional Steps Plate, CPU support Mini-PCI PCA (page 2-6). Keyboard cover (page 2-8). Keyboard (page 2-10). Hard disk drive (page 2-12). Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). Heatsink assembly (page 2-24). CPU module (page 2-26). Floppy disk drive (page 2-29). CD/DVD drive (page 2-31). Motherboard (page 2-32). Saddle, hinge set See page 2-22. Socket, PCMCIA Keyboard cover Remove the four screws attaching the PCMCIA socket (page 2-8). to the motherboard (M2.5x5 mm), and remove the Keyboard (page 2-10). socket. Display assembly (page 2-16). Top case (page 2-19). Hinge saddle set (page 2-22). 2-40 Removal and Replacement HP Omnibook XE3 (Technology Code GF),

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules: • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-4). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). • Diagnostic tools e-DiagTools diagnostic program (page 3-23). Power-on self-test (page 3-29). Sycard PCCtest 450 PC Card (page 3-32). Desktop/Windows Management Interface (page 3-33). BIOS Setup utility (page 3-34). HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-1,

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer’s description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer’s problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Checking for Customer Abuse

Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the unit shows any of the following, customer abuse is declared: Missing parts. Broken plastic parts. Parts not original to the unit. Damaged or missing keys on the keyboard. Table 3-2 on page 3-6 includes additional criteria for determining customer abuse to specific parts of the unit. Important Parts damaged by customer abuse are not covered by the warranty. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-3,

Troubleshooting the Problem

Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • Software version (hidden file c:\version.inf). • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. • Separate Problems. If there is more than one symptom, separate them into distinct problems. • Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find the possible causes. The e-DiagTools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and will be your primary troubleshooting tool. Other tools include the power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-1 on page 3-5 shows how you can use these tools to isolate the cause of the notebook’s problem. The troubleshooting suggestions on page 3-6 include general suggestions for repairing units that show specific failure symptoms. Swapping modules that may be defective with others known to be good is generally an ideal way to find the component responsible for the problem. A failure symptom is rarely caused by more than one component, so you will not usually need to replace more than one to correct a particular failure. After you replace a component, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the system-off switch: this resets the notebook, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-DiagTools Basic Diagnostic Test. Run the basic test of the e-DiagTools diagnostic program (page 3-23). –and– • Function Tests. Run tests that check the repaired function, such as in the e-DiagTools diagnostic program (page 3-23). –and– • Failed Tests. Run any other tests that failed during troubleshooting. 3-4 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Power-On Sycard DMI/TopTools BIOS Setup Self-Test PCCtest 450 (if installed) Bootup Tests Describes Configures Processor Tests Tests Describes (System menu) Memory Tests Tests Describes Describes (Memory menu) Batteries Tests (CMOS Describes battery only) (Win 98 only) Display Tests Describes (Video menu) Hard disk Tests Tests Describes Describes (IDE menu) Floppy drive Tests Tests Describes Describes (FDD menu) Keyboard Tests Tests Describes (KBD menu) Pointer Tests Describes Configures (Misc menu) Audio Tests (System, Misc menus) Parallel Tests* Describes (Misc menu) LAN Describes Modem Tests** (User menu) Infrared Describes Configures PS/2 port Tests† (KBD, Misc menus) USB Tests† Describes (USB menu) Docking port Tests (System menu, using docks) PCMCIA Tests* † Tests Describes (Misc menu) (Win 98 only) AC adapter Status Docking Tests ports and Status products internal bus CD/DVD drive Tests Tests (with Describes (IDE menu) boot CD) * The diagnostic test is more thorough if you use a loop-back connector. ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI PCA, and does not check the mini-PCI panel or any external cabling. † Use an appropriate external device to exercise the port. See the help text for the tests in the menu. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-5, If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. Troubleshooting Suggestions Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See Figure 1-8 on page 1-16 and Table 1-7 on page 1-17. Startup Does not boot on Check power source. AC adapter. Check AC adapter. Remove AC or battery. Press system-off switch to SDRAM module. any SDRAM modules and try reset notebook, then press CPU module. again. blue standby button to turn Motherboard. If power status light does not notebook on. turn on, replace Display assembly. Unplug AC adapter, remove motherboard. battery, remove any PC Hard drive. If power status light turns on cards, undock, then but display remains off, try reconnect power and try external monitor. If monitor again. shows successful boot, Remove all but one SDRAM replace display assembly. If module and try again. monitor shows activity but Reinsert any other SDRAM BIOS does not complete, modules and try again. replace display assembly. If monitor is blank, replace switchboard PCA, replace motherboard. If power status light and display turn on and BIOS completes, but OS does not start from hard disk or from floppy drive, replace CPU module, then motherboard. If OS starts from floppy drive, use Recovery CDs to reinstall factory software onto hard drive; replace hard drive. Beeps once, spins SDRAM module. Make sure at least one hard disk, repeats, SDRAM module is installed. but does not boot. Does not boot on Make sure battery is properly Battery or contacts. battery, but boots installed and fully charged. Motherboard. on AC. Check battery contacts. If available, try another battery. Does not boot from Make sure floppy disk is Floppy drive or floppy drive. bootable. contacts. Make sure floppy drive is Motherboard. installed correctly. Use BIOS Setup to check boot order. Does not boot from Make sure CD is bootable. CD/DVD drive. CD in CD /DVD Use BIOS Setup to check Motherboard. drive. boot order. Restart notebook. 3-6 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Error message Check for disk in floppy drive. Hard drive contacts. If notebook boots from floppy such as “Invalid Check boot order in BIOS Hard drive. drive, check for corrupt files system disk” or Setup. on hard drive, use Recovery “Auto IDE error”. Remove and reinstall hard CDs to reinstall factory drive. software onto hard drive, replace hard drive. Sluggish startup or Use the Windows disk- Hard drive. Use suggestions shown at shutdown. checking tools and Disk left. Defragmenter to check and optimize the hard drive. Delete temporary and unneeded files. Password forgotten. Verify proper ownership, then User must call Technical follow removal procedure Support and provide proof of with owner and record ownership. Password appropriate data. See removal is restricted to page 5-1. certain sites. See page 5-1. Power/Battery No power. Make sure charged battery is AC adapter. installed or AC adapter Battery. connected. Motherboard. Try another battery or AC adapter if available. Does not run on Check battery and contacts. Battery or contacts. battery; empty Try another battery if Motherboard. battery indication. available. Beeps repeatedly. Notebook beeps repeatedly Battery. when battery is low. Connect AC adapter or replace battery. Notebook turns off Battery is probably extremely Battery. immediately after low. Connect AC adapter or turning on. replace battery. Battery does not Make sure AC adapter is Battery or contacts. Check battery and AC charge. connected properly and AC adapter. adapter. battery installed properly. Motherboard. Check heatsink assembly. Check battery contacts. If Heatsink assembly. available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents. AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. Motherboard. repaired, and must be notebook. replaced. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-7, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook has short Turn down display Battery. Battery capacity often operating time. brightness. Motherboard. decreases after a year or Check timeout settings in more. Power Management or Power Options in Control Panel. Restart computer, press F6 when HP logo appears, and follow onscreen instructions. This calibrates the battery, and requires four to five hours. You cannot use computer during this process. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When playing DVD movies on battery power, make sure processor runs at optimum speed for movies: use Power Options or Power Management in Control Panel to select Portable/Laptop power scheme. When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. Battery indicator is Time Remaining is an inaccurate. estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out. So, for example, if the notebook is performing a task requiring a good deal of power (such as reading from a CD or DVD), the value will probably show too little time remaining. 3-8 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Standby/resume General problems. Close all applications before going into (or allowing notebook to enter) standby or hibernate mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Notebook resumes Notebook can take a minute slowly from or longer to resume if standby. network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Notebook hangs Notebook may hang if after going on docked or undocked while standby or going on standby or resuming. resuming. Make sure notebook has completely finished going on standby or completely resumed before docking or undocking. Does not suspend The computer won’t suspend to Standby mode as if it has an active connection expected. to another computer. If the computer is busy, it normally waits to finish the current operation before suspending. Does not Make sure hibernate support automatically enter is enabled in Power hibernate mode as Management or Power expected. Options in Control Panel. Also, make sure the hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. Standby option Do not allow Windows 98 to missing from Shut disable APM. If it prompts Down window. you to do so, answer No. In System in Control Panel, expand System Devices (System Manager tab), and remove Advanced Power Management. Restart the computer, then use Add New Hardware in Control Panel to install support for APM. Restart the computer. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-9, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Display Dark display, no Make sure notebook is Display cable Set DIP switch on light. turned on and warmed up. connection. motherboard to match label Check power supply. SDRAM modules. on display (see page 2-18). Adjust display brightness. CPU module. Check cable connection. Press Fn+F5 several times. Display assembly. Replace SDRAM modules. Make sure SDRAM modules Motherboard. Replace CPU module. are installed properly. Replace display assembly. Make sure CPU module is If external monitor displays installed properly. no image, replace Try external monitor. motherboard. White display. Adjust display brightness. Display assembly. Switchboard PCA. Erratic display. Display cable Check the display cable connection. connection. Display assembly. Motherboard. Bright or missing See quality statement on Display cable Check the display cable pixels or lines. page 5-2. connection. connection. Display assembly. See quality statement on page 5-2. Punctured display. Declared to be caused by customer abuse. Vertical crack near Usually caused by Declared to be caused by center of display. closing display with customer abuse. pencil-sized object on keyboard. Scratched display Declared to be caused by glass. customer abuse. Local area of dark Caused by excessive Declared to be caused by or light discoloration pressure applied to customer abuse. visible when display an area on the is on. screen. External display Check connections. External display. does not work. Press Fn+F5 several times. Motherboard. Try display on another computer. External display For Windows 98, use default cannot use high display type for internal resolution. display: Default Monitor. If display type is changed, non- Plug-and-Play (non-DDC) external monitors cannot use resolutions higher than that of the internal display. Check display settings in Control Panel, or by right-clicking desktop and clicking Properties. Display difficult to Check display resolution read or part of (1024 × 768). desktop not visible. Use HP Desktop Zoom to adjust size of desktop icons and labels. 3-10 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Cannot switch to TV Fn+F5 switches only display by pressing between internal LCD and Fn+F5. external display connected to VGA port, and will not switch to TV display connected to TV output port. Image is not sharp Notebook’s TV-out port is when using TV-out optimized for DVD display. port. Performance may vary when using port for other applications. Hard disk Hard disk never Check power source. Hard drive or If drive case is damaged, spins. Remove and reinstall hard connector. drive may not operate drive. Check connector. Motherboard. properly. Hard disk makes Back up drive immediately. Hard drive. Check notebook and drive for clunking or Was notebook or drive evidence of customer abuse. scratching noise. dropped? Hard disk makes Back up drive immediately. Depends on source of buzzing or whining Check hard drive installation. noise. noise. Check for alternate noise sources, such as PCMCIA drive or fan. Files are corrupted. Run virus scan program. Use suggestions shown at Check disk surface using left. ScanDisk (Windows 98) or Tools tab in disk’s Properties sheet (Windows 2000 or XP). Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Disk capacity is Check disk surface using Hard drive. Use suggestions shown at less than normal. ScanDisk (Windows 98) or left. Tools tab in disk’s Properties sheet (Windows 2000 or XP). Check partitions using FDISK (Windows 98) or Control Panel, Administrative Tools, Computer Management, Storage (Windows 2000) or Disk Management (Windows XP). Use Recovery CDs to reformat hard disk and reinstall factory software. Disk’s reported Hard disk allocates space to capacity is less diagnostic software. This than actual size space is unavailable for other uses, and not included hard disk capacity reported by Windows. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-11, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Floppy drive General problems. Make sure floppy drive is Floppy drive or installed correctly. contacts. Check settings in BIOS Motherboard. Setup. Drive does not write Make sure floppy disk is not Floppy drive. to floppy disks. write-protected. CD/DVD drive Particular CD or Check disk for proper DVD not playing insertion, dirt, or damage. properly. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality may vary for other media. Cannot read any Restart the notebook. CD/DVD drive. CD or DVD. Make sure the CD/DVD drive is inserted properly. DVD movie stops DVD may be double-sided. playing. Movie may be paused. Press Play button. Region Code error. DVDs contain embedded regional codes that prevent them from playing outside the region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: most DVD drives HP warranty does not cover allow the region code to be expense of correcting this changed only a limited situation. number of times (usually no more than four). When this limit is reached, the last change is hard-coded on the DVD drive, and is permanent. Refer to the DVD player software help for details. “System Error: Make sure disk is clean, CD/DVD drive. Unable to read undamaged, and inserted Motherboard. drive” message. correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. Make sure CD/DVD drive is installed properly. 3-12 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments DVD doesn’t play Before starting DVD player, with two displays. press Fn+F5 to switch to one display. You cannot switch displays once DVD player is started. For Windows 98, if using Extended Desktop (dual displays), move player window to display 1. If using both displays, DVD image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings. Problems with Set resolution or color depth display resolution or before starting DVD player. color when playing You cannot change these DVDs. once DVD player is started. Some combinations of color depth and resolution not supported in DVD playback. If needed, reduce color depth or display resolution. All DVD play is Some DVDs include software erratic. called “PC Friendly”. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Keyboard Some or all keys do Try reinserting ribbon cable Keyboard. not work properly. in connector on motherboard. Motherboard. External keyboard Check connections. External keyboard. does not work. Motherboard. Embedded numeric Press Fn+F8 to activate Keyboard. keypad does not numeric keypad, and Lock Top case. work. key to turn on number lock. Motherboard. Avoid touching touch pad while booting or resuming. Touch pad General problems. Restart notebook. Top case. Slide and hold power switch Motherboard. four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Mouse in Control Panel. Touch pad does not Restart the notebook. work after Put notebook in standby detaching external mode or shut down before mouse. detaching the mouse. Click button does Top case. not work. Motherboard. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-13, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Mouse External mouse Check connection. Mouse. doesn’t work. Put notebook in standby Top case. mode or shut down before Motherboard. attaching mouse. Install all drivers included with mouse. Restart notebook. Special feature on Restart notebook. PS/2 mouse Install any drivers included doesn’t work. with mouse. Check settings in BIOS Setup. Memory Out of memory Make sure C drive is not SDRAM module. error. running out of free space. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Check HP Notebook web site for list of approved memory cards. Memory doesn’t Make sure SDRAM modules SDRAM module. increase after are installed properly. adding RAM. Audio No sound is Increase sound volume. Top case. Check operation using audible. Make sure sound is enabled Motherboard. headphones or external (software controls). speakers. Check for sound resource conflicts in Device Manager. Sound may not operate properly in MS-DOS mode. Check speaker cable connection. Built-in microphone Check software controls for Switchboard PCA. Check operation using does not record. recording sound. Top case. external microphone. Make sure switchboard PCA Motherboard. is connected properly. Feedback from Reduce sound volume. speakers. In the Volume Control, click Options, Properties, select Playback, and enable the microphone. Then make sure the microphone is muted. PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vi). 3-14 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Parallel/USB General problems. Check connections. Parallel/USB device. Use loop-back connector Restart notebook. Motherboard. when testing parallel port— Check port settings in Device see page 3-25. Manager. Check settings in Control Panel. Use troubleshooters in Windows Help. For USB: contact device vendor and HP Notebook web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. Modem Modem will not Verify that host modem connect at 56K. supports 56K (V.90) connection speed. Try connecting later in case line quality or other external factor is cause of problem. Modem will not Make sure notebook’s Mini-PCI PCA. connect at any modem is properly Motherboard. speed. connected to wall telephone jack. Check cables. Verify settings in Control Panel. Make sure parity, speed, word length, and stop bits match on sending and receiving modems. Restart notebook. Run Windows modem diagnostics or modem troubleshooter in Windows Help. Open Device Manager. If modem is disabled, enable it. If it has a conflict, try disabling another device. Use analog telephone line, not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Download latest modem driver from technical support area of HP notebook web site (see page vi). HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-15, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem doesn’t dial Check all cables and Mini-PCI PCA. or no dial tone. connections. Motherboard. Connect a standard telephone to the phone line and make sure the line is working. Try another telephone line, preferably one used for a fax machine or modem. If you’re in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, try disabling the option that waits for a dial tone. Phone message recording services provided by phone companies use “broken dial tone” to indicate waiting message. This can prevent notebook from detecting dial tone. Modem dials Check number you entered, incorrectly. including digits required for outside access or long distance. Check dialing options in Control Panel—look for duplicate digits for outside access or long distance. In foreign country, modem may not recognize dial tone. In Control Panel, disable option that waits for dial tone. Disable call-waiting. Modem seems Check for excess line noise Mini-PCI PCA. slow. or static (often difficult to eliminate on international calls). Contact telephone company if needed. Disable call-waiting. Eliminate extra connections in the line. If possible, connect directly to wall jack. Try another telephone line, preferably one used for a fax machine or modem. Modem isn’t Check modem setup in Mini-PCI PCA. detected. Control Panel. Check COM Motherboard. port. Open Device Manager. If modem is disabled, enable it. If conflict exists, try disabling another device. If running fax software using fax Class 2, try Class 1. 3-16 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem connects, Verify settings in Control Mini-PCI PCA. but transferred data Panel. Make sure parity, is bad. speed, word length, and stop bits match on sending and receiving modems. Disable error correction and data compression. Modem doesn’t fax. If using fax Class 2 in fax software, try Class 1. Close any other communications programs. If faxing by printing from application, make sure fax printer is selected. Turn off power management features temporarily. Excess line current Use analog telephone line, detected. not PBX or digital line. In a hotel, ask for data line. General problems. If PC card modem is not Mini-PCI PCA. working, disable internal Motherboard. modem in Control Panel. Download latest modem driver from technical support area of HP Notebook web site (see page vi). One-Touch button problems Buttons not working Make sure correct Keyboard cover. properly. applications are associated Switchboard PCA. with buttons in One-Touch Motherboard. tab of Keyboard in Control Panels. On-screen display Make sure Onscreen Display does not appear is enabled in One-Touch tab when button is of Keyboard in Control pressed. Panels. Printing Parallel printer Make sure printer is on. Cable. doesn’t print. Make sure printer cable is Motherboard. securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use print troubleshooter in Windows Help. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-17, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments LAN/Network General problems. Check cables and Motherboard. connections. Try connecting computer to another network station (if applicable). Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Check settings in Device Manager. If network adapter is disabled, enable it. If conflict exists, try disabling another device. Check settings in Control Panel. For Windows 98, open Network in Control Panel and make sure correct clients and protocols are installed. Use networking troubleshooter in Windows Help. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft). Can’t browse Check with network Network administrator to make sure Neighborhood or network supports NetBEUI My Network Places. protocol. Use Windows Search to locate computer on network. Can’t log in to If Netware server uses Netware servers. IPX/SPX protocol, may need to force frame type to match server’s frame type. Check with network administrator. Computer stops If using a TCP/IP network responding after with no DHCP server, long booting. delay can occur at startup because DHCP is enabled. Contact network administrator for proper TCP/IP configuration. Slow or dropped Switch may be forced to 10 connections on Mbps. For Windows 98, use 10/100 network Network in Control Panel to switch or hub. disable Auto Polarity for network adapter. 3-18 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Infrared General problems. Make sure infrared is Motherboard. enabled in BIOS Setup. (Infrared is disabled by default.) Make sure default setup is modified as specified in HP Notes. Make sure correct drivers are installed. In Device Manager, double-click Infrared devices, then double-click IrDA Fast Infrared Port. On Advanced tab, click Infrared Transceiver A in Property window, then select IBM 31T1100 from pull-down menu. Make sure the line between the two infrared ports is not blocked, ports face each other squarely and are no more than 1 meter apart. Sunlight, heat from nearby equipment, or other sources of infrared radiation can cause transmission errors. Make sure only one application is using infrared port. Remove any PC Cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. For Windows 98, see c:\hp\drivers\fir\readme.txt for additional information. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-19, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments PC card Miscellaneous Remove and reinsert PC PC card. Using a flashlight, look for problems. card. PCMCIA socket. bent pins inside PCMCIA Restart notebook. Motherboard. socket. Try card in other slot or in If both slots have problems, another computer. replace motherboard. If only Check for conflicts or refresh one slot has a problem, try device list in Device replacing PCMCIA socket. Manager. If card requires an IRQ, make sure one is available. Check HP Notebook web site for installation instructions and information about supported PC cards (see page vi). When using PC card in a docking system, insert or remove card while system is turned on. Download current drivers from card manufacturer’s web site. Certain Xircom CE2 (IIps) LAN cards conflict with game port device in Windows 2000. Contact Xircom for details. PC card modem not Disable internal modem. working. Video file playback AVI or MPEG file Before playing, press Fn+F5 doesn’t play with to switch to one display. two displays. Cannot switch displays after play begins. If using both displays, video image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings. Resolution or color Set the resolution or color depth problems depth before starting the when playing an video file player. You cannot AVI or MPEG file. change these settings after play begins. Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution. Performance Clock loses time. Plug in AC adapter for 24 Motherboard. hours to charge CMOS battery. 3-20 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook gets Always set notebook on a flat Heatsink. Check heatsink for proper abnormally hot. surface, so air can flow freely fan operation or damage. around and underneath it. Make sure air vents are clear. Check heatsink installation. Games and other programs that drive CPU usage toward 100% can contribute, as can charging battery. Notebook pauses May be normal Windows Heatsink. If notebook slows after period or runs sluggishly. behavior (background CPU module. of continuous activity, check processing can affect Motherboard. heatsink—see previous response time). symptom. Certain background operations (such as virus scanning software) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up. If needed, use Power Management or Power Options in Control Panels to change hard disk time-out to match standby time-out. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. Check for overheating—see previous symptom. If notebook’s hard disk drive runs frequently (as indicated by notebook’s hard disk drive access light) while notebook appears to be paused or running slowly, consider installing additional SDRAM. For best performance with Windows XP, notebook should have a least 96 to 128 MB of SDRAM. Check available free disk space. Delete temporary and unneeded files. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-21, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook still on Press Ctrl+Alt+Del and end but stops any application not responding. responding. Slide and hold power switch four seconds to turn off and reset notebook, then press blue standby button to turn notebook back on. If this fails, insert a straightened paper clip into system-off switch, then press blue standby button to turn notebook back on. Port replicator Docking product I/O Make sure AC power is Port replicator. Test corresponding notebook problems. connected to port replicator. Motherboard. ports while undocked. Make sure notebook is fully Port replicator is not inserted in port replicator. repairable, and must be Check notebook’s power exchanged. supply. Try using corresponding port on notebook while undocked. Notebook locks up Make sure notebook has when docking or completely entered or undocking. resumed from standby or hibernate mode before docking or undocking. Port on port Make sure notebook is Port replicator. replicator isn’t docked properly. working. Reset the computer. 3-22 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • e-DiagTools diagnostic program (below). • Power-on self-test (page 3-29). • Sycard PCCtest 450 PC Card (page 3-32). • Desktop/Windows Management Interface (page 3-33). • BIOS Setup utility (page 3-34). e-DiagTools Diagnostic Program The e-DiagTools hardware diagnostic program provides two levels of testing: • Basic user-level hardware test. • Advanced individual hardware tests. Figure 3-2. e-DiagTools Screens — Basic and Advanced The tests are designed to run after the system restarts, so that the notebook will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook restarts when you exit the program so drivers can be loaded. Updating e-DiagTools You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi). Follow the instructions included with the new version. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-23, Running e-DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press Enter to run e-DiagTools. 4. The first time you run the program, you are prompted to select the language for the program. 5. Press F2 to proceed with the basic tests. You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which case skip to step 10, below). 6. When the hardware detection finishes, check the list of detected hardware. Note If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility” on page 3-34. 7. Run the basic test. Press F2 to start the basic hardware test. If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the failed component. Then generate a support ticket. 8. To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit. 9. Optional: Run the advanced tests. Press F2 to open the advanced test screen. 10. Select and run the appropriate tests. Note that individual tests do not appear if the hardware they test is not detected. Press the following keys to run tests: Enter Runs the highlighted test. F5 or Space Marks/unmarks the highlighted test. F6 Marks/unmarks all tests in the current menu. F7 Marks/unmarks all tests in all menus. F10 Runs all marked tests. (Press F9 for a list of all function keys.) If a test fails, the error code and description are logged, and the error code is displayed temporarily. If several errors occur, look for patterns that might indicate a common cause. See Table 3-3 on page 3-26 for repair suggestions. Consider these suggestions in combination with other troubleshooting information. 11. Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. 12. When you are finished running tests, press Esc to exit the advanced tests. 13. Optional: To save the Support Ticket to a floppy disk, press F7 then Alt+C. 14. Exit. Press F3 and then any key to exit and restart the notebook. 3-24 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), 15. Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs), HP e-DiagTools, e-DiagTools for Windows. 16. Click View to display the Support Ticket. 17. To add information about the problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. Note that the parallel port test is more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagram below. 1 14 Figure 3-3. Parallel Loopback Connector HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-25, Interpreting the Results

The following table lists test groups, error codes, and suggestions for follow-up actions. Consider

these suggestions in combination with other troubleshooting information. Table 3-3. e-DiagTools Error Codes Code Suggestions Code Suggestions System Tests 020Ah – Repeat the test. Run Windows disk-checking 0001h – Make sure the CPU module is seated properly. 0211h tools. Replace the hard disk. 0008h Replace the CPU module. 0220h Replace the motherboard. 0009h Replace the CPU module. Replace the 0240h Replace the hard disk. Replace the motherboard. motherboard. 0010h – Make sure the CPU module is seated properly. 0252h – Repeat the test. Replace the hard disk. 0016h Replace the CPU module. 0254h 001Eh – Make sure the CPU module is seated properly. 025Ah – Repeat the test. Run Windows disk-checking 002Fh Replace the CPU module. Replace the 0260h tools. Replace the hard disk. motherboard. 0265h Check hard disk connection. Replace the hard 0030h – Replace the motherboard. disk. Replace the motherboard. 0032h 0275h Replace the hard disk. 0040h Replace the motherboard. 0280h Check hard disk connection. Replace the hard 0041h Use the Device Manager to check IRQ disk. Replace the motherboard. assignments for all devices. 0281h Replace the hard disk. 0050h – Replace the motherboard. 0290h Repeat the test. Replace the hard disk. 0070h 0293h – Replace the hard disk. 0071h – Reset the notebook, then run BIOS Setup and 0296h 0076h verify settings. Replace the motherboard. 02AAh Check hard disk connection. Replace the hard 0077h Replace the motherboard. disk. Replace the motherboard. 0078h Reset the notebook, then run BIOS Setup and 02CCh Repeat the test. Run BIOS Setup and check verify settings. Replace the motherboard. the hard disk type. Replace the hard disk. 0079h – Replace the motherboard. Replace the motherboard. 008Ah 02EEh Reset the notebook. Use BIOS Setup to return 00C0h – Replace the CPU module. all settings to default values. Replace the hard 00CCh disk. Memory Tests 02F1h Use the Recovery CDs to reformat the hard The addresses below are absolute (32-bit) addresses, disk and reinstall factory software. and are not in the segment:offset format. 02F3h Run Windows disk-checking tools. Use the 0100h – Check the installation of the SDRAM modules. Recovery CDs to reformat the hard disk and 0160h Replace the SDRAM modules (each reinstall factory software. 01000000h represents 16 MB). Replace the 02F4h – Use the Recovery CDs to reformat the hard motherboard. Replace the CPU. 02F5h disk and reinstall factory software. 0182h Unload HIMEM.SYS or any programs using the 02FFh Check the hard disk connection. Replace the extended memory allocated by HIMEM.SYS. hard disk. Replace the motherboard. 0183h – Check the installation of the SDRAM modules. 9602h – (See Hard Disk Tests at end of table.) 0190h Replace the SDRAM modules (each 9607h 01000000h represents 16 MB). Replace the Floppy Disk Tests motherboard. Replace the CPU. 0301h – Replace the floppy drive. Replace the 01A0h – Replace the CPU. Replace the motherboard. 0304h motherboard. 01B3h 0305h Run the Floppy Disk Controller test. Make sure Hard Disk Tests the floppy diskette is fully inserted in the drive. 0201h Replace the hard disk. Replace the Make sure the drive is properly installed. motherboard. Replace the diskette. Replace the floppy drive. 0202h – Check test parameters and repeat the test. Replace the motherboard. 0204h Replace the hard disk. 0306h Replace the floppy drive. 0205h Replace the motherboard. 0307h – Run the Floppy Disk Controller test. Make sure 0207h Run BIOS Setup and check the hard disk type. 030Bh the floppy diskette is fully inserted in the drive. Check the hard disk connection. Replace the Make sure the drive is properly installed. hard disk. Replace the motherboard. Replace the diskette. Replace the floppy drive. Replace the motherboard. 0208h – Repeat the test. 0209h 030Ch Replace the floppy drive. 3-26 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Code Suggestions Code Suggestions Keyboard Tests CD Tests 0400h – Replace the motherboard. 0A00h Insert a CD in the drive. 0401h 0A01h Repeat the test. Replace the CD drive. 0410h – Check the keyboard ribbon cable connection. 0A02h No repair. (Automatic close not supported.) 0414h Replace the keyboard. Replace the motherboard. 0A03h Insert a different CD in the drive and repeat the test. Make sure the CD drive is installed 0415h Replace the keyboard. Replace the properly. Replace the CD drive. Replace the switchboard PCA. Replace the motherboard. motherboard. 0416h – Replace the keyboard. Replace the 0A04h Insert a data CD in the drive and repeat the 0418h motherboard. test. 900Fh Replace the switchboard PCA. Replace the 0A05h Insert a different CD in the drive and repeat the motherboard. test. Make sure the CD drive is installed 901Ch Replace the keyboard. Replace the properly. Replace the CD drive. Replace the motherboard. motherboard. 901Dh Replace the CD player PCA. Replace the 0A06h Insert a data CD in the drive and repeat the motherboard. test. Replace the drive. Parallel Port Tests 0A07h Repeat the test. Replace the drive. 0701h For the external loopback test, make sure the 0A08h Insert an audio CD and repeat the test. loopback connector is installed and constructed Replace the drive. properly. For the external or internal loopback 0A09h Repeat the test. Replace the drive. test, replace the motherboard. 0A10h – Insert an audio CD and repeat the test. 0702h Replace the motherboard. 0A11h Replace the drive. 0704h – Replace the motherboard. 0A12h Insert a different multisession CD and repeat 0706h the test. Replace the drive. 0707h Connect the loopback connector. SMBUS Tests 0708h – Replace the motherboard. 0E00h – Replace the motherboard. 0709h 0E20h Audio Tests TI CardBus Tests 0801h – Check the speaker connection. Replace the top 1201h Remove any PCI cards and repeat the test. 0804h case. Replace the motherboard. 1202h – Replace the motherboard. 0806h – If external speakers are being used, make sure 1203h 0816h the speakers are properly connected. Rerun the test. Replace the speakers that fail this test 1205h – Insert a different PC Card and repeat the test. repeatedly. 1206h Replace the PCMCIA socket. Replace the motherboard. 08C0h – Check the speaker connections. Replace the 08C2h top case. Replace the motherboard. 1207h Reset the notebook. Replace the motherboard. 08D0h – Replace the motherboard. USB Tests 08F3h 1301h – Replace the motherboard. Video Tests 1316h 0900h – Replace the motherboard. 9006h (See USB Port Test below.) 0933h ACPI Tests 2100h – Replace the display assembly. Replace the 1701h – Replace the motherboard. 2102h motherboard. If error also occurs with external 1702h monitor, replace the motherboard. DVD Tests 2110h – Replace the motherboard. Replace the display 1900h – Insert a different DVD in the drive and repeat 2120h assembly. 1904h the test. Replace the DVD drive. 2130h Replace the display assembly. Replace the 1905h Make sure the DVD Drive region and DVD motherboard. If error also occurs with external Media region match. If the region is not set for monitor, replace the motherboard. the drive, use an unencrypted DVD. 2140h – Replace the motherboard. Replace the display LAN/Modem Tests (3Com modem only) 2141h assembly. 8000h Repeat the test with the LAN cable/phone line 2150h Replace the display assembly. Replace the unplugged. Replace the cable/phone line. motherboard. If error also occurs with external Check the connections. Replace the monitor, replace the motherboard. motherboard. 9016h Reset the notebook. Replace the motherboard. 9017h See Error! Bookmark not defined. for cosmetic guidelines. If warranted, replace the display assembly. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-27, Code Suggestions Code Suggestions Fan Tests Dock Tests 9001h If the fan is already running, you may not hear 9071h, Update the notebook BIOS. Replace the dock’s a change. Check the heatsink connection. 9073h electronics PCA. Replace the heatsink. Replace the 9075h, Replace the dock’s electronics PCA. motherboard. 9077h – 9002h Reset the notebook. Replace the motherboard. 907Ah Microphone Tests 907Bh Replace LED/button assembly in dock. 9003h Replace the top case. Replace the 907Eh Update the notebook BIOS. Replace the dock’s motherboard. electronics PCA. 9004h Replace the motherboard. 9082h Rerun test with known good computer. Replace USB Port Test electronics PCA in dock. 9006h Make sure a USB device is connected to the 9085h Restart the computer and repeat the test. USB port being tested. Select the correct 9088h Replace electronics PCA in dock. speed for the device. Try another USB device. Hard Disk Tests Replace the motherboard (or dock component, if applicable). 9602h Failure may occur soon. Back up data and replace the hard disk. IR Tests (FIR enabled, undocked) 9603h Repeat the hard disk test. If other errors occur, 9002h Reset the notebook. Replace the motherboard. follow the instructions for those errors. 9007h – Reset the notebook. Run BIOS Setup and 9604h Back up data if possible, then reinstall 9008h restore default settings. Replace the applications. Use the Recovery CDs to motherboard. reformat the hard disk and reinstall factory 9009h Do not run this test in Windows. For the one- software. unit test, replace the motherboard. For the two- 9605h Run the full HDD test, For a notebook that unit test, make sure the IR ports on the does not give an F10 prompt at boot (no reflector and test computers are lined up and Hibernate partition) or that has a non-Windows unobstructed. Replace the motherboard. operating system, this error may not indicate a 900Ah Repeat the test. For the two-unit test, make failure. Otherwise, use the Recovery CDs to sure the IR ports on the reflector and test reformat the hard disk and reinstall factory computers are lined up and unobstructed. software. Replace the motherboard. 9606h Run the full HDD test. Use the Recovery CDs 900Ch Repeat the test. Make sure the IR ports on the to reformat the hard disk and reinstall factory reflector and test computers are lined up and software. unobstructed. Restart the reflector unit. 9607h Back up data if possible, then use the Replace the motherboard. Recovery CDs to reformat the hard disk and Sound Tests reinstall factory software. Replace the hard disk. 9018h – If this error occurs for external headphone, 901Ah replace the motherboard. Otherwise, check speaker connections. Replace the top case. 3-28 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Power-On Self-Test

The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If an error message appears, confirm the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or firmware failure—some messages are for information only. First, confirm the failure by performing a “clean” boot: If the computer fails to restart with a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. 3. Press the system-off switch to return the notebook to a known state. If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3-4. POST Terminal-Error Beep Codes Beep Codes* POST Description 1 One short beep before boot. 1-2 Search for option ROMs. 1-2-2-3 BIOS ROM checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test NS87570 Keyboard Controller (part of motherboard). 1-3-4-1 RAM failure on address line xxxx. 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus. 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus. 2-1-2-3 Check ROM copyright notice. 2-2-3-1 Test for unexpected interrupts. 1 long-2 short Improper video configuration (check motherboard DIP switches) or external ROM checksum failure. 1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch settings). * Up to four groups of short beeps, except as noted. The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-29, Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk The hard disk is not working or not configured properly. Make sure the disk is installed properly. Use BIOS Setup to make sure the hard disk type is correctly identified. 0210 Stuck key A key is stuck on the keyboard. 0211 Keyboard error The keyboard is not working. 0212 Keyboard Controller Failed The keyboard controller failed its test. The motherboard may need to be replaced (it contains the keyboard controller). 0213 Keyboard locked – Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS – Run SETUP The monitor type is not correctly identified in BIOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected. 0232 Extended RAM Failed at offset: nnnn Extended memory is not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead – Replace and run SETUP The CMOS clock battery indicator shows that the battery is dead. Connect the AC adapter for at least 24 hours. Replace the CMOS battery. Replace the motherboard. 0251 System CMOS checksum bad – Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter BIOS Setup and enter your own values. If the error persists, check the system battery. Connect the AC adapter for at least 24 hours. Replace the motherboard. 0260 System timer error The timer test failed. Replace the motherboard. 0270 Real time clock error The real-time clock failed the BIOS test. The motherboard may need to be replaced. 0280 Previous boot incomplete – Default configuration used The previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup. If failure was caused by incorrect values that are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS The memory size found by POST differed from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is installed properly and defined with the proper diskette type in BIOS Setup. 02B2 Incorrect Drive A type – run SETUP The type of floppy drive A: is not correctly identified in BIOS Setup. 02B3 Incorrect Drive B type – run SETUP The type of floppy drive B: is not correctly identified in BIOS Setup. 02D0 System cache error – Cache disabled The RAM cache failed and BIOS disabled the cache. The CPU may need to be replaced. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). 3-30 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), Message Description 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Resolve the resource conflict for the specified device. CD ROM Drive CD ROM Drive identified. Entering SETUP ... Starting the BIOS Setup program. Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address that failed the memory test. Each 1 in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory. Fixed Disk n Fixed disk n (0–3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. I/O device IRQ conflict An I/O device has an IRQ conflict. PS/2 Mouse Boot Summary Screen: A PS/2 mouse is installed. nnnn kB Extended RAM Passed Where nnnn is the amount (in KB) of SDRAM successfully tested. nnnn Cache SRAM Passed Where nnnn is the amount (in KB) of system cache successfully tested. nnnn kB Shadow RAM Passed Where nnnn is the amount (in KB) of shadow RAM successfully tested. nnnn kB System RAM Passed Where nnnn is the amount (in KB) of system RAM successfully tested. Operating system not found No operating system was found on drive A: or drive C:. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Parity Check 1 nnnn A parity error was found in the system bus. (Parity is a method for checking errors in binary data: a parity error indicates that some data has been corrupted.) The BIOS attempts to locate the address and display it on the screen, and otherwise displays ????. Parity Check 2 nnnn A parity error was found in the I/O bus. The BIOS attempts to locate the address and display it on the screen, and otherwise displays ????. Press to resume, to Setup, for previous Displayed after any recoverable error message. Press to resume the boot process, or to enter BIOS Setup and change the settings. Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen. Press to enter Setup Optional message displayed during POST. PS/2 Mouse: A PS/2 mouse was identified. System BIOS shadowed System BIOS was copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS was copied to shadow RAM. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-31,

Sycard PCCtest 450/460 CardBus Card (Optional)

The PCCtest 450 and 460 CardBus Cards (version 1.05) available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest product contains these components: • PCCtest 450 or 460 (revision 1.05) PC Card. • PCCtest 450/460 test software disk. (Software updates are available at the Sycard Technology web site: http://www.sycard.com.) • Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card. In addition, you will need this: • CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. The Sycard PCCtest 450 and 460 provide the following tests. See the Sycard documentation for details about running the tests. Table 3-6. Sycard PCCtest Commands Slot PCMCIA PC Card (16-bit) test CardBus (32-bit) test (PC Card configuration header) (CardBus configuration header) XE3/N5000 Upper PCT450 -1 -ba6 51;v- TESTCB -1 -b56 -v -p -jsd000 :0 -k3 (technology code GF) Lower PCT450 -0 -ba6 51;v- TESTCB -0 -b56 -v -p -jsd000 :0 -k3 3-32 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Desktop and Windows Management Interfaces (DMI/WMI)

Note HP TopTools are not supported on Pavilion models. The Desktop Management Interface and Windows Management Instrumentation are basically sets of rules for accessing information about a computer. DMI/WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the computer, and possibly whether any of the components need replacing. A local or remote application can use the DMI/WMI interface to check which hardware and software components are installed on your computer, and may be able to tell how well they are working or if they need replacement. Installing the DMI Package The DMI package is either preinstalled on the computer’s hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used. Install the package as follows. To install the DMI preloaded on the hard disk: • In Windows, click Start, Programs (or All Programs), HP TopTools for Notebooks, Setup. To install the DMI from the Recovery CDs or from floppy disks: 1. Insert Recovery CD disk 1 into the CD/DVD drive, or insert floppy disk #1 into the floppy drive. 2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\drivers), or from floppy disk #1. Using DMI/WMI For a complete description of how to use DMI/WMI, see the following documentation provided with the computer: • A README.TXT file. • A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and attribute definitions): click Start, Programs (or All Programs), HP TopTools for Notebooks, HP TopTools Help. Uninstalling the DMI Package 1. Click Start, Programs (or All Programs), HP TopTools for Notebooks, Uninstall DMI (Windows 98) or Uninstall WMI (Windows 2000 or XP). 2. Restart the notebook. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-33,

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the left and right arrow keys to move among menus. • Press the up and down arrow keys to move among parameters in a menu. • Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting. 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup again, and marks the conflicting settings. Table 3-7. BIOS Setup Menus and Parameters Omnibook XE3: Introduced with BIOS version GF.M1.01 (Windows XP) or GF.M1.02 (Windows 98 and 2000) (Autumn 2000). Main Menu Description Default BIOS Revision Shows the current BIOS version. Detected automatically. UUID number Displays the value of the 16-byte UUID (Universally Unique Detected ID) as 32 hex characters. automatically. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using mm/dd/yy format. Diskette A Sets the floppy drive type. Detected and set automatically. Internal Hard Disk Sets the hard disk drive type and various drive parameters. Detected and set automatically. Extended Memory Shows the extended memory size. Detected automatically. Television Type NTSC or PAL standard. NTSC 3-34 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF), System Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices Auto when an external PS/2 mouse is connected. Infrared Port (selected Enables the infrared port (the port is configured by the user). Disabled models) Base I/O address Sets the I/O address. 2F8h Interrupt Sets the I/O interrupt. IRQ3 Mode Sets the port to FIR (fast infrared) or SIR (standard infrared) FIR communications. DMA channel Sets the DMA channel for the infrared port in FIR mode. DMA1 LCD Status Panel Display Enables display on the status panel. Enabled LCD Status Panel Date Sets the date format used in the status panel mm/dd/yy Format LCD Status Panel Time Sets the time format used in the status panel. hh:mm, AM/PM Format (24-hour format) Security Menu Description Default User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Sets, changes, or clears the user password. (The administrator password must be set first.) The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Set Administrator Sets, changes, or clears the administrator password, which Password protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Password Required to Sets whether a user password is required when the notebook Disabled Boot boots. Requires the administrator password for changes. Boot Menu Description Default Shows the order of boot devices. Move the entries (press F5 1. Hard Drive and F6) to change the order. 2. CD-ROM Drive 3. Removable Devices Exit Menu Description Exit Saving Changes Saves Setup changes to CMOS, then exits and restarts. Exit Discarding Changes Discards any Setup changes made since last save, then exits and reboots. Does not affect security, date, or time changes. Load Setup Defaults Restores default settings, and remains in Setup. Does not affect security, date, or time changes. HP Omnibook XE3 (Technology Code GF) Troubleshooting and Diagnostics 3-35, Updating the Notebook’s BIOS Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install these updates as needed. Caution The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utility—except for BIOS passwords—so record these before performing the update. Update the notebook’s BIOS as follows: 1. In Windows, exit any programs that are running. 2. Undock the notebook if it is docked, and remove any PC cards from it. 3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start, Programs (or All Programs), HP e-DiagTools, e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it. The first time you make an Internet connection from this program on a particular unit, click Change Settings in the Connect window to define your connection settings. 7. When the process is completed, reset the system: insert a pin or straightened paper clip into the recess on the left side of the computer, underneath the PC card eject buttons. BIOS updates are also available from the HP Customer Care web site (www.hp.com/go/support). 3-36 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Code GF),

Replaceable Parts

This chapter contains an exploded view of the notebook, and the following lists of parts: • Replaceable parts (page 4-3). • Accessory replaceable parts (page 4-5). • Part number reference (page 4-6). HP Omnibook XE3 (Technology Code GF) Replaceable Parts 4-1, Figure 4-1. Exploded View 4-2 Replaceable Parts HP Omnibook XE3 (Technology Code GF), Table 4-1. Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, LiIon (9 cell) F3925-60901 Yes 1 Battery, LiIon (6 cell) F3925-60902 Yes 1 Battery, NiMH F3925-60903 Yes 2 Case, bottom (full-featured, modem or F3925-60961 No modem/LAN, w/ IEEE 1394) 2 Case, bottom (full-featured, modem or F3925-60963 No modem/LAN, w/o IEEE 1394) 2 Case, bottom (defeatured, modem or F3925-60964 No modem/LAN, w/o IEEE 1394) 3 Case, top (defeatured) F3925-60924 No 3 Case, top (full- featured) F3925-60925 No 4 Cover, keyboard (w/o RF) F3925-60915 Yes 5 Display, 13.3-in TFT F3925-60906 F3925-69006 No 5 Display, 14.1-in TFT F3925-60904 F3925-69004 No 5 Display, 15-in TFT F3925-60905 F3925-69005 No 5 Display, 15.0-in SXGA+ F3925-60907 F3925-69007 No 6 Drive, CD F3925-60936 No 6 Drive, CD-RW (8x) F3925-60937 No 6 Drive, DVD/CD-RW Combo F3925-60939 No 6 Drive, DVD F3925-60938 No 7 Drive, floppy disk F3925-60935 No 8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F1664-60902 F1664-69002 No 8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F2072-60908 F2072-69108 No 8 Drive, hard disk (10 GB, 9.5 mm, F1660-60912 F1660-69112 No IBM DJSA-210) 8 Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 No 8 Drive, hard disk (20 GB, 9.5 mm, F1660-60914 F1660-69114 No IBM [Diablo] ATA100) 8 Drive, hard disk (30 GB, 9.5 mm, F2332-60903 F2332-69003 No Toshiba ATA66) 9 Heatsink assembly (with fan) F3925-60928 No 10 Keyboard, Arabic/English F2111-60938 No 10 Keyboard, Belgian F2111-60930 No 10 Keyboard, Chinese F2111-60931 No 10 Keyboard, Czech F2111-60928 No 10 Keyboard, Danish F2111-60920 No 10 Keyboard, French F2111-60917 No 10 Keyboard, French Canadian F2111-60923 No 10 Keyboard, German F2111-60925 No 10 Keyboard, Greek F2111-60929 No 10 Keyboard, Hebrew F2111-60936 No 10 Keyboard, Hungarian F2111-60937 No 10 Keyboard, Iceland F2300-60902 No 10 Keyboard, International English F2111-60926 No HP Omnibook XE3 (Technology Code GF) Replaceable Parts 4-3, Description Part Number Exchange User- Part Number Repl. 10 Keyboard, Italian F2111-60918 No 10 Keyboard, Japanese F2111-60935 No 10 Keyboard, Norwegian F2111-60921 No 10 Keyboard, Portuguese F2111-60933 No 10 Keyboard, Russian F2111-60934 No 10 Keyboard, Spanish F2111-60919 No 10 Keyboard, Swedish F2111-60924 No 10 Keyboard, Swiss F2111-60922 No 10 Keyboard, Turkish F2111-60927 No 10 Keyboard, U.K. English F2111-60916 No 10 Keyboard, U.S. English F2111-60915 No Kit, base labels (XE3—includes rating label, F3925-60966 No safety label, business card holder, barcode overlay) Kit, cables (includes modem cable, LAN cable, F3925-60945 No audio cable, and headphone PCA) 11 PCA, headphone (see above kit) Kit, covers F3925-60920 No 12 Cover, SDRAM, primary (see above kit) No 13 Cover, mini-PCI (see above kit) No 14 Doors, docking (with springs) (see above kit) No 15 Doors, PCMCIA (with springs) (see above kit) No 34 Cover, SDRAM, secondary (see above kit) No 17 Kit, hard disk drive carrier (includes bracket, F2111-60956 No strap, connector, mounting screws) Kit, LCD screw covers (includes covers for all F3925-60975 Yes display sizes) Kit, screws (includes all screws needed to F3925-60976 No replace all notebook FRUs) 18 Screw, M2.5x4 mm (see above kit) No 19 Screw, M2.5x5 mm (see above kit) No 20 Screw, M2.5x8 mm (see above kit) No 21 Standoff screw, 5 mm (see above kit) No 22 Heatsink standoff screw, 5 mm (see above kit) No 23 CD player PCA standoff screw, 5 mm (see above kit) No 24 Module, CPU (Pentium III-M, 866 MHz Tualatin) F3950-60901 F3950-69101 No 24 Module, CPU (Pentium III, 933 MHz Tualatin) F3257-60904 F3257-69004 No 24 Module, CPU (Pentium III-M, 1.06 GHz F3941-60901 F3941-69101 No Tualatin) 24 Module, CPU (Pentium III, 1.13 GHz Tualatin) F3257-60906 F3257-69006 No 24 Module, CPU (Celeron-T, 800 MHz Tualatin) F3943-60901 F3943-69101 No 24 Module, CPU (Celeron-T, 866 MHz Tualatin) F3944-60901 F3944-69101 No 24 Module, CPU (Celeron-T, 933 MHz Tualatin) F3946-60901 F3946-69101 No 25 Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Yes 25 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Yes 26 PCA, CD player F3925-60919 No 4-4 Replaceable Parts HP Omnibook XE3 (Technology Code GF), Description Part Number Exchange User- Part Number Repl. 27 PCA, mini-PCI (modem) F3377-60950 Yes 28 PCA, motherboard (XGA full-featured. F3925-60955 F3925-69055 No w/IEEE 1394) 28 PCA, motherboard (SXGA+ full-featured F3925-60956 F3925-69056 No w/IEEE 1394) 28 PCA, motherboard (SXGA+ full-featured F3925-60958 F3925-69058 No w/o IEEE 1394) 28 PCA, motherboard (XGA defeatured w/o F3925-60959 F3925-69059 No IEEE 1394) 28 PCA, motherboard (XGA full-featured F3925-60978 F3925-69078 No w/o IEEE 1394) 29 PCA, switchboard F2111-60941 No 31 Plate, CPU support F2111-60966 No 32 Set, hinge saddle F2111-60948 No Hinge saddle (left) F3925-60926 No Set, thermal pad F2111-60952 No 33 Socket, PCMCIA (2-slot) F2111-60960 No Table 4-2. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. 3Com Bluetooth PC Card F2196-80001 Yes AC adapter, Ultraslim (60W, 19V output) 0950-3988 Yes AC adapter, Ultraslim (60W, 19V output) 0950-4207 Yes Adapter, auto (72W, Europe Only) F2297-80001 Yes Horn PS/2 US Keyboard F2291-60902 Yes Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Yes Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Yes Polk AMR 50 Speakers F2291-60903 Yes Power cord, replacement (Argentina) 8120-8367 Yes Power cord, replacement (Australia/New Zealand) 8120-6312 Yes Power cord, replacement (Chile) 8120-8452 Yes Power cord, replacement (Europe/Israel/Egypt/ 8120-6314 Yes Saudi Arabia) Power cord, replacement (Hong Kong, Singapore, 8120-8699 Yes U.K.) Power cord, replacement (India) 8121-0702 Yes Power cord, replacement (Japan) 8120-6316 Yes Power cord, replacement (People’s Rep. Of China) 8120-8373 Yes Power cord, replacement (S. Africa) 8120-6317 Yes Power cord, replacement (U.S./Canada/Taiwan/ 8120-6313 Yes Mexico/Philippines) PS/2 2 Button Scrolling Mouse F2291-60901 Yes Simple port replicator F2111-60967 Yes HP Omnibook XE3 (Technology Code GF) Replaceable Parts 4-5, Table 4-3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3988 AC adapter, Ultraslim (60W, 19V output) Yes 0950-4207 AC adapter, Ultraslim (60W, 19V output) Yes 1818-8504 Module, SDRAM, 128 MB, PC133 SODIMM Yes 1818-8504 Module, SDRAM, 128 MB, PC133 SODIMM Yes 1818-8635 Module, SDRAM, 256 MB, PC133 SODIMM Yes 1818-8635 Module, SDRAM, 256 MB, PC133 SODIMM Yes 8120-6312 Power cord, replacement (Australia/New Zealand) Yes 8120-6313 Power cord, replacement (U.S./Canada/Taiwan/ Yes Mexico/Philippines) 8120-6314 Power cord, replacement (Europe/Israel/Egypt/ Yes Saudi Arabia) 8120-6316 Power cord, replacement (Japan) Yes 8120-6317 Power cord, replacement (S. Africa) Yes 8120-8367 Power cord, replacement (Argentina) Yes 8120-8373 Power cord, replacement (People’s Rep. Of China) Yes 8120-8452 Power cord, replacement (Chile) Yes 8120-8699 Power cord, replacement (Hong Kong, Singapore, Yes U.K.) 8121-0702 Power cord, replacement (India) Yes F1660-60912 F1660-69112 Drive, hard disk (10 GB, 9.5 mm, No IBM DJSA-210) F1660-60914 F1660-69114 Drive, hard disk (20 GB, 9.5 mm, No IBM [Diablo] ATA100) F1664-60902 F1664-69002 Drive, hard disk (10 GB, 9.5 mm, Hitachi) No F2072-60908 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, Hitachi) No F2072-60913 F2072-69113 Drive, hard disk (20 GB, 9.5 mm, Hitachi) No F2111-60915 Keyboard, U.S. English No F2111-60916 Keyboard, U.K. English No F2111-60917 Keyboard, French No F2111-60918 Keyboard, Italian No F2111-60919 Keyboard, Spanish No F2111-60920 Keyboard, Danish No F2111-60921 Keyboard, Norwegian No F2111-60922 Keyboard, Swiss No F2111-60923 Keyboard, French Canadian No F2111-60924 Keyboard, Swedish No F2111-60925 Keyboard, German No F2111-60926 Keyboard, International English No F2111-60927 Keyboard, Turkish No F2111-60928 Keyboard, Czech No F2111-60929 Keyboard, Greek No F2111-60930 Keyboard, Belgian No F2111-60931 Keyboard, Chinese No F2111-60933 Keyboard, Portuguese No 4-6 Replaceable Parts HP Omnibook XE3 (Technology Code GF), Part Exchange Description User Number Part Number Repl. F2111-60934 Keyboard, Russian No F2111-60935 Keyboard, Japanese No F2111-60936 Keyboard, Hebrew No F2111-60937 Keyboard, Hungarian No F2111-60938 Keyboard, Arabic/English No F2111-60941 PCA, switchboard No F2111-60948 Set, hinge saddle No F2111-60952 Set, thermal pad No F2111-60956 Kit, hard disk drive carrier (includes bracket, strap, No connector, mounting screws) F2111-60960 Socket, PCMCIA (2-slot) No F2111-60966 Plate, CPU support No F2111-60967 Simple port replicator Yes F2111-60980 F2111-69080 Display, 13.3-in TFT No F2196-80001 3Com Bluetooth PC Card Yes F2291-60901 PS/2 2 Button Scrolling Mouse Yes F2291-60902 Horn PS/2 US Keyboard Yes F2291-60903 Polk AMR 50 Speakers Yes F2297-80001 Adapter, auto (72W, Europe Only) Yes F2300-60902 Keyboard, Iceland No F2332-60903 F2332-69003 Drive, hard disk (30 GB, 9.5 mm, No Toshiba ATA66) F3257-60904 F3257-69004 Module, CPU (Pentium III, 933 MHz Tualatin) No F3257-60906 F3257-69006 Module, CPU (Pentium III, 1.13 GHz Tualatin) No F3377-60950 PCA, mini-PCI (modem) Yes F3925-60901 Battery, LiIon (9 cell) Yes F3925-60902 Battery, LiIon (6 cell) Yes F3925-60903 Battery, NiMH Yes F3925-60904 F3925-69004 Display, 14.1-in TFT No F3925-60905 F3925-69005 Display, 15-in TFT No F3925-60906 F3925-69006 Display, 13.3-in TFT No F3925-60907 F3925-69007 Display, 15.0-in SXGA+ No F3925-60915 Cover, keyboard (w/o RF) Yes F3925-60919 PCA, CD player No F3925-60920 Kit, covers No F3925-60924 Case, top (defeatured) No F3925-60925 Case, top (full- featured) No F3925-60926 Hinge saddle (Left) No F3925-60928 Heatsink assembly (with fan) No F3925-60935 Drive, floppy disk No F3925-60936 Drive, CD No F3925-60937 Drive, CD-RW (8x) No F3925-60938 Drive, DVD No F3925-60939 Drive, DVD/CD-RW Combo No HP Omnibook XE3 (Technology Code GF) Replaceable Parts 4-7, Part Exchange Description User Number Part Number Repl. F3925-60945 Kit, cables (includes modem cable, LAN cable, audio No cable, and headphone PCA) F3925-60955 F3925-69055 PCA, motherboard (XGA full-featured w/IEEE 1394) No F3925-60956 F3925-69056 PCA, motherboard (SXGA+ full- featured No w/IEEE 1394) F3925-60958 F3925-69058 PCA, motherboard (SXGA+ full- featured w/o No IEEE 1394) F3925-60959 F3925-69059 PCA, motherboard (XGA defeatured w/o IEEE 1394) No F3925-60961 Case, bottom (full-featured, modem or modem/LAN, No w/IEEE 1394) F3925-60963 Case, bottom (full-featured, modem or modem/LAN, No w/o IEEE 1394) F3925-60964 Case, bottom (defeatured, modem or modem/LAN, No w/o IEEE 1394) F3925-60966 Kit, base labels (XE3—includes rating label, safety No label, business card holder, barcode overlay) F3925-60975 Kit, LCD screw covers (includes covers for all display Yes sizes) F3925-60976 Kit, screws (includes all screws needed to replace all No notebook FRUs) F3925-60978 F3925-69078 PCA, motherboard (XGA full-featured w/o IEEE 1394) No F3940-60905 Recovery CDs, Australian English, Windows XP Home No Edition (mfg p/n F3940-12005) F3941-60901 F3941-69101 Module, CPU (Pentium IIIM, 1.06 GHz Tualatin) No F3943-60901 F3943-69101 Module, CPU (Celeron-T, 800 MHz Tualatin) No F3944-60901 F3944-69101 Module, CPU (Celeron-T, 866 MHz Tualatin) No F3944-60901 Recovery CDs, N. American English, Windows XP No Home Edition (mfg p/n F3944-12001) F3944-60902 Recovery CDs, International English, Windows XP No Home Edition (mfg p/n F3944-12002) F3944-60903 Recovery CDs, French, Windows XP Home Edition No (mfg p/n F3944-12003) F3944-60904 Recovery CDs, Italian, Windows XP Home Edition No (mfg p/n F3944-12004) F3944-60905 Recovery CDs, German, Windows XP Home Edition No (mfg p/n F3944-12005) F3944-60906 Recovery CDs, Spanish, Windows XP Home Edition No (mfg p/n F3944-12006) F3944-60907 Recovery CDs, Swedish/English, Windows XP Home No Edition (mfg p/n F3944-12007) F3944-60908 Recovery CDs, French/German, Windows XP Home No Edition (mfg p/n F3944-12008) F3944-60909 Recovery CDs, Japanese, Windows XP Home Edition No (mfg p/n F3944-12009) F3944-60910 Recovery CDs, Dutch/English, Windows XP Home No Edition (mfg p/n F3944-12010) F3944-60911 Recovery CDs, Finnish/English, Windows XP Home No Edition (mfg p/n F3944-12011) F3944-60912 Recovery CDs, N. American English, Windows XP No Professional Edition (mfg p/n F3944-12012) 4-8 Replaceable Parts HP Omnibook XE3 (Technology Code GF), Part Exchange Description User Number Part Number Repl. F3944-60913 Recovery CDs, International English, Windows XP No Professional Edition (mfg p/n F3944-12013) F3944-60915 Recovery CDs, Italian, Windows XP Professional No Edition (mfg p/n F3944-12015) F3944-60916 Recovery CDs, German, Windows XP Professional No Edition (mfg p/n F3944-12016) F3944-60917 Recovery CDs, Spanish, Windows XP Professional No Edition (mfg p/n F3944-12017) F3944-60918 Recovery CDs, Swedish, Windows XP Professional No Edition (mfg p/n F3944-12018) F3944-60919 Recovery CDs, Japanese, Windows XP Professional No Edition (mfg p/n F3944-12019) F3944-60920 Recovery CDs, Finnish/English, Windows XP No Professional Edition (mfg p/n F3944-12020) F3946-60901 F3946-69101 Module, CPU (Celeron-T, 933 MHz Tualatin) No F3950-60901 F3950-69101 Module, CPU (Pentium IIIM, 866 MHz Tualatin) No HP Omnibook XE3 (Technology Code GF) Replaceable Parts 4-9,

Reference Information

This chapter includes the following reference information: • Password removal policy. • Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls HP Customer Care to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. It may not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number and owner’s name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.) Further, the entity removing the password must log the name, serial number, and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. HP Omnibook XE3 (Technology Code GF) Reference Information 5-1,

Hewlett-Packard Display Quality Statement

TFT (Thin Film Transistor) display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications. Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer understands that cosmetic variations may also exist on the replacement display, and may require the customer to use a work- around to obscure the cosmetic imperfection. 4. If the cosmetic imperfection does meet the standards outlined in the table below, but nonetheless clearly obscures data or information in normal operating conditions with no work-around, then consider replacing the display. (For example: a group of pixels obscures a character in a document rendering the character difficult to interpret.) Work-arounds might include changing the background color of the window; changing the display brightness; repositioning the window; changing the font size or color, or changing display settings such as resolution. 5. Displays with cosmetic imperfections that do not conform to the following conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer. Customers who require a more perfect display solution, without bright or dim spots (pixels) should consider switching to an HPA (High-Performance Addressing) display. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented. 5-2 Reference Information HP Omnibook XE3 (Technology Code GF), Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) Type of Imperfection Imperfections Not Allowed Electrical Imperfections: • 7 or more single bright dots. Bright dots (a) • 7 or more single dark dots. Dark dots (a) • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: • Any polarizer bubble, discoloration, or dent that is visible from at least Discoloration 36 cm (14 in). Polarizer bubbles, dents (b), scratches Definitions of imperfections: a A bright or dark dot is a subpixel (red, green, or blue dot) that is stuck on or off. b A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size. HP Omnibook XE3 (Technology Code GF) Reference Information 5-3, 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information 3DUW1XPEHU 3 ) (QJOLVK 3ULQWHGLQ7DLZDQ]
15

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