Download: HP Omnibook XE3 (AMD CPU Version: Technology Codes GE and GD) Service Manual

HP Omnibook XE3 (AMD CPU Version: Technology Codes GE and GD) Service Manual Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or...
Author: Anonymous
Downloads: 0 Views: 0

Content

HP Omnibook XE3

(AMD CPU Version: Technology Codes GE and GD)

Service Manual

,

Notice

In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, Phoenix Technologies Ltd., ESS, Accton, Trident Microsystems Incorporated, Acer Laboratories Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A.

Edition History

Edition 1 ... August 2000 Edition 2 ...November 2001 ii HP Omnibook XE3 (Technology Codes GE and GD),

Contents Product Information ...1-1

Technology Codes ... 1-2 Features... 1-3 Operation ... 1-6 Turning the Notebook On and Off... 1-6 Checking the Notebook’s Status... 1-7 Using Fn Hot Keys... 1-9 Resetting the Notebook... 1-10 Using the CD/DVD Player (selected models) ... 1-11 Specifications... 1-12 Hardware Specifications ... 1-12 Internal Design... 1-15

Removal and Replacement ...2-1

Disassembly Flowchart... 2-2 Removing the Battery (User-Replaceable) ... 2-4 Removing an SDRAM Module (User-Replaceable) ... 2-5 Removing the Mini-PCI PCA (selected models) (User-Replaceable)... 2-7 Replacing Small Parts (User-Replaceable)... 2-9 Removing the Keyboard Cover (HP Authorized Service Providers Only)... 2-10 Removing the Keyboard (HP Authorized Service Providers Only) ... 2-12 Removing the Hard Disk Drive (HP Authorized Service Providers Only) ... 2-14 Removing the Display Assembly (HP Authorized Service Providers Only)... 2-18 Removing the Top Case (HP Authorized Service Providers Only)... 2-22 Removing the CD Player PCA (selected models) (HP Authorized Service Providers Only) ... 2-24 Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ... 2-25 Removing the Video PCA (HP Authorized Service Providers Only) ... 2-27 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) ... 2-29 Removing the CPU Module (HP Authorized Service Providers Only)... 2-30 Removing the Floppy Disk Drive (HP Authorized Service Providers Only) ... 2-32 Removing the CD/DVD Drive (HP Authorized Service Providers Only) ... 2-34 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) ... 2-35 Reinstalling the Motherboard ... 2-37 Replacing the Bottom Case... 2-38 Removing Notebook Components (HP Authorized Service Providers Only)... 2-40

Troubleshooting and Diagnostics...3-1

Troubleshooting... 3-2 Checking for Customer Abuse... 3-3 Troubleshooting the Problem... 3-4 Verifying the Repair ... 3-4 Suggestions for Troubleshooting ... 3-5 Diagnostic Tools... 3-22 e-DiagTools Diagnostic Program ... 3-22 Power-On Self-Test ... 3-28 Sycard PCCtest 450/460 CardBus Card (Optional)... 3-31 Desktop and Windows Management Interfaces (DMI/WMI)... 3-32 BIOS Setup Utility... 3-33 HP Omnibook XE3 (Technology Codes GE and GD) iii,

Replaceable Parts ...4-1 Reference Information...5-1

Password Removal Policy ...5-1 Hewlett-Packard Display Quality Statement ...5-2

Figures

Figure 1-1. Top/Right View ...1-3 Figure 1-2. Front View...1-4 Figure 1-3. Rear/Left View ...1-4 Figure 1-4. Bottom View...1-5 Figure 1-5. Status Lights ...1-7 Figure 1-6. Resetting the Notebook...1-10 Figure 1-7. Multimedia Buttons ...1-11 Figure 1-8. Replaceable Module Diagram ...1-15 Figure 2-1. Disassembly Flow...2-2 Figure 2-2. Removing the Battery ...2-4 Figure 2-3. Removing the SDRAM Cover...2-5 Figure 2-4. Removing an SDRAM Module ...2-6 Figure 2-5. Removing the Mini-PCI PCA...2-8 Figure 2-6. Removing the Keyboard Cover Retaining Screws ...2-10 Figure 2-7. Removing the Keyboard Cover ...2-11 Figure 2-8. Loosening the Keyboard Retaining Screws ...2-12 Figure 2-9. Disconnecting the Keyboard Cable ...2-13 Figure 2-10. Removing the Hard Disk Drive ...2-15 Figure 2-11. Removing the Hard Disk Carrier ...2-15 Figure 2-12. Removing the Display ...2-19 Figure 2-13. Video PCA DIP Switches...2-21 Figure 2-14. Removing the Top Case Retaining Screws...2-22 Figure 2-15. Removing the Top Case...2-23 Figure 2-16. Removing the CD Player PCA ...2-24 Figure 2-17. Removing the Hinge Saddle Retaining Screws ...2-25 Figure 2-18. Removing the Hinge Saddle ...2-26 Figure 2-19. Removing the Video PCA ...2-28 Figure 2-20. Removing the Heatsink Assembly...2-29 Figure 2-21. Removing the CPU Module...2-31 Figure 2-22. Removing the Floppy Disk Drive ...2-33 Figure 2-23. Removing the CD/DVD Drive ...2-34 Figure 2-24. Removing the Motherboard ...2-36 Figure 2-25. Installing the PCMCIA Doors ...2-38 Figure 2-26. Example of Serial Number Label ...2-39 Figure 3-1. Basic Troubleshooting Steps ...3-2 Figure 3-2. e-DiagTools Screens — Basic and Advanced ...3-22 Figure 3-3. Serial and Parallel Loopback Connectors...3-24 Figure 4-1. Exploded View ...4-2 iv HP Omnibook XE3 (Technology Codes GE and GD),

Tables

Table 1-1. Omnibook XE3 Series Models... 1-1 Table 1-2. Activating Power Modes... 1-6 Table 1-3. Status Lights... 1-8 Table 1-4. Fn Hot Keys ... 1-9 Table 1-5. XE3 Series Hardware Specifications ... 1-12 Table 1-6. XE3 Series Accessories ... 1-14 Table 1-7. Functional Structure ... 1-16 Table 2-1. Removal Cross-Reference... 2-1 Table 2-2. Required Equipment... 2-3 Table 2-3. Recommended Screw Torques... 2-3 Table 2-4. SDRAM Module Replacement Part Numbers ... 2-5 Table 2-5. Mini-PCI PCA Replacement Part Numbers... 2-7 Table 2-6. Replacing Small Parts (User-Replaceable) ... 2-9 Table 2-7. Hard Disk Drive Replacement Part Numbers ... 2-14 Table 2-8. Motherboard Video DIP Switch Settings for Technology Code GE Models ... 2-20 Table 2-9. Motherboard Video DIP Switch Settings for Technology Code GD Models... 2-20 Table 2-10. CPU Module Replacement Part Numbers... 2-30 Table 2-11. Removing Notebook Components ... 2-40 Table 3-1. Scope of Diagnostic Tools ... 3-5 Table 3-2. Troubleshooting Suggestions ... 3-6 Table 3-3. e-DiagTools Error Codes ... 3-25 Table 3-4. POST Terminal-Error Beep Codes ... 3-28 Table 3-5. POST Messages ... 3-29 Table 3-6. Sycard PCCtest Commands ... 3-31 Table 3-7. BIOS Setup Menus and Parameters ... 3-33 Table 4-1. Replaceable Parts for Technology Code GE Models... 4-3 Table 4-2. Replaceable Parts for Technology Code GD Models ... 4-5 Table 4-3. Accessory Replaceable Parts... 4-7 Table 4-4. Part Number Reference... 4-8 Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) ... 5-3 HP Omnibook XE3 (Technology Codes GE and GD) v,

Introduction

This manual provides reference information for servicing HP Omnibook XE3 notebook PCs. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The manual is self-contained, so you can follow it without having equipment available. The following table lists other sources of information about the notebook and related products. Source Address or Number Comments HP Notebook Web Site http://www.hp.com/notebooks (European mirror: http://www.europe.hp.com/notebooks) HP Partnership Web http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel http://www.hp.com.au Restricted to DPSP Partners only. Support Centre for DPSP Partners HP/MCD Web Site http://www.mcd.hp.com HP’s internal web site for division information. America Online Keyword: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Support Assist CD (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft Windows manual Information about Windows operating system. Microsoft Web http://www.microsoft.com Information and updates for Windows operating systems. vi HP Omnibook XE3 (Technology Codes GE and GD),

Product Information The Omnibook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to

medium-sized businesses (SMBs). It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment at a wide range of prices. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.

The products described in this service manual may have either of two technology codes—GE or GD—as listed in the following table. These codes determine the service parts needed for that model—

see “Technology Codes“ on page 1-2. Table 1-1. Omnibook XE3 Series Models Product CPU Display/color Hard Standard CD/DVD Multimedia LAN Battery 2 OS 3 Tech. Drive SDRAM drive 1 buttons/ Code status panel F2407M Athlon 1 GHz 15.0” XGA/silver 20 GB 256 MB Combo YesY9Li-Ion ME GD F2409 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No5NNiMh W98 GD F2410 Athlon 1 GHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No5NNiMh W98 GD F2411 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No5NNiMh W98 GD F2412 Duron 800 MHz 13.3-in XGA/blue 10 GB 128 MB CD (24X) No5NNiMh W98 GD F2418M Duron 850 MHz 14.1-in XGA/silver 20 GB 128 MB DVD (8X) YesY6Li-Ion ME GD F2419M Athlon 900 MHz 15.0-in XGA/silver 20 GB 256 MB DVD (8X) YesY9Li-Ion ME GD F2420M Athlon 1 GHz 15.0-in XGA/silver 30 GB 256 MB Combo YesY9Li-Ion ME GD F3779 Duron 800 MHz 13.3-in XGA/cole gray 10 GB 128 MB CD (24X) No5NNiMh W98 GD F3780 Athlon 900 MHz 14.1-in XGA/cole gray 20 GB 128 MB DVD (8X) YesY9Li-Ion W98 GD F3781 Athlon 900 MHz 14.1-in XGA/cole gray 20 GB 128 MB Combo YesY9Li-Ion W98 GD F3783M Duron 850 MHz 14.1-in XGA/silver 20 GB 256 MB DVD (8X) YesY6Li-Ion ME/works GD F3784M Duron 850 MHz 14.1-in XGA/silver 20 GB 256 MB Combo YesY6Li-Ion ME/works GD F3865M Duron 850 MHz 14.1-in XGA/silver 20 GB 128 MB DVD (8X) YesY6Li-Ion ME/works GD F3886HT Duron 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo YesY9Li-Ion XP Home GE F3924H Athlon 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo YesY9Li-Ion XP Home GE F3927H Athlon 1 GHz 15.0-in XGA/silver 30 GB 256 MB Combo YesY9Li-Ion XP Home GE F3928H Athlon 950 MHz 14.1-in XGA/silver 20 GB 2x128 MB 4 DVD (8X) YesY9Li-Ion XP Home GE F3929H Athlon 1 GHz 15.0-in XGA/silver 20 GB 2x256 MB Combo YesY9Li-Ion XP Home GE F3930H Athlon 1.1 GHz 15.0-in SXGA+/silver 30 GB 2x256 MB Combo YesY9Li-Ion XP Home GE F3931H Duron 900 MHz 14.1-in XGA/silver 10 GB 256 MB DVD (8X) No5Y9Li-Ion XP Home GE F3933H Athlon 950 MHz 14.1-in XGA/silver 20 GB 2x128 MB 4 Combo YesY9Li-Ion XP Home GE F3978AV BTCO BTCO BTCO BTCO BTCO Yes Y BTCO XP Home GE F3980AV BTCO BTCO BTCO BTCO BTCO No5YBTCO XP Home GE HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-1, Product CPU Display/color Hard Standard CD/DVD Multimedia LAN Battery 2 OS 3 Tech. Drive SDRAM drive 1 buttons/ Code status panel F4307H Duron 900 MHz 14.1-in XGA/silver 20 GB 128 MB Combo Yes Y NiMH XP Home GE F4308H Athlon 900 MHz 14.1-in XGA/silver 20 GB 256 MB Combo Yes Y NiMH XP Home GE F4309H Athlon 1 GHz 15.0-in SXGA+/silver 30 GB 256 MB Combo YesY9Li-Ion XP Home GE This table lists only base product configurations—custom configurations are not included. All models include 56K modem. LAN supports Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps). BTCO = Built to Customer Order. 1 Combo optical drive = DVD + CD-RW. 2 Battery = 6- or 9-cell Li-Ion or NiMH. 3 OS = Windows XP Home Edition, Windows ME, or Windows 98. 4 Two 128-MB modules instead of one 256-MB module. 5 “Defeatured” SKUs have no multimedia player buttons or LCD status panel.

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code deferences where applicable. The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model. Note that the first two characters of the BIOS ID (for example, GE.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS Setup utility, or by pressing Esc during the boot process when the HP logo appears. This manual contains service information for products having the following technology codes. Technology code Product name Details GD Omnibook XE3 AMD Celeron and Athlon processors, Pavilion N5XXX series Windows ME, 2000, or 98 operating system. (X is any number 0-9) GE Omnibook XE3 AMD Celeron and Athlon processors, Windows XP Pavilion N5XXX series operating system, cosmetic change (new lighter (X is any number 0-9) blue color on all plastics). 1-2 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Features

The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons (four). 7. Click buttons. 2. Power switch and status light. 8. CD/DVD drive. 3. Status lights (left to right: battery status, caps lock, 9. Built-in microphone. num lock, scroll lock, floppy drive access, hard 10. CD/DVD eject button. drive access, CD/DVD drive access). (See page 1-7.) 11. Standby button (blue). 4. Pad Lock touch pad on/off button. 12. Modem port. 5. Touch pad (pointing device). 13. LAN port (selected models). 6. Scroll up/down toggle. HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-3, Figure 1-2. Front View 14. Headphone jack. 17. Multimedia buttons (selected models). 15. Status panel mode select button (selected models). 18. Latch. 16. Status panel (selected models). Figure 1-3. Rear/Left View 19. AC adapter jack. 26. Microphone jack. 20. PS/2 port (external mouse or keyboard). 27. Kensington lock slot (security connector). 21. Serial port. 28. PC card slots (upper and lower). 22. Parallel port. 29. System-off switch (for resetting notebook). 23. VGA port (external monitor). 30. PC card eject buttons. 24. TV output port. 31. Floppy disk drive. 25. Two USB ports. 1-4 Product Information HP Omnibook XE3 (Technology Codes GE and GD), Figure 1-4. Bottom View 32. Battery. 34. SDRAM cover. 33. Battery latch. 35. Mini-PCI cover. HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-5,

Operation

This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off

You can start and stop the notebook using its power switch or blue standby button. However, at times you may want to use certain methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Table 1-2. Activating Power Modes Power mode To enter this mode To turn on again Display-off mode Allow timeout. Press any key or Power status LED stays green. move a pointing Saves minimal power. device to restore Turns off the display and hard disk. the display (“Instant Restarts quickly. On”). Maintains network connections. Standby mode Press the blue standby button. Press the blue Power status LED turns amber. –or– standby button to Saves significant power. Click Start, Turn Off Computer, return to your Turns off the display, hard drive, and other Stand By. current session components. –or– (“Instant-On”). Maintains the current session in SDRAM. Click Start, Shutdown, Standby. Restarts quickly. –or– Restores network connections. Allow timeout (Windows 98 only). Hibernate mode Click Start, Turn Off Computer, Press the blue Power status LED turns off. then press and hold Shift and click standby button to Saves maximum power. Hibernate. recover your Saves the current session to disk, then turns off. –or– previous session. Restores network connections. Click Start, Shut Down, Hibernate. –or– Allow timeout (Windows 98 only). Turn off Click Start, Turn Off Computer, Press the blue Power status LED turns off. Turn Off. standby button to Saves maximum power. –or– restart with a new Turns off without saving the current session. Click Start, Shut Down, Shut down session. At startup, resets everything, starts a new session, (recommended). and restores network connections with mini-PCI –or– and some PCMCIA cards. Slide the power switch and hold for five seconds (only if the Start menu procedure doesn’t work). 1-6 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Checking the Notebook’s Status

The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity. Figure 1-5. Status Lights 1. Power status. 5. Scroll lock. 2. Battery status. 6. Floppy disk drive activity. 3. Caps lock. 7. Hard disk drive activity. 4. Num lock. 8. CD/DVD drive activity. HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-7, Table 1-3. Status Lights Indicator Meaning LED next to Power status power switch Green: the notebook is on. Amber: the notebook is in standby mode. No light: the notebook is off or in hibernate mode. Battery status Green: the AC adapter is connected and the battery is fully charged. Amber: the AC adapter is connected and the battery is charging. Red. the AC adapter is connected and the battery has a fault. Off: the AC adapter is not connected, or the adapter is connected but the battery is missing.

A Caps LockCaps Lock is active.

1 Num LockNum Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Scroll Lock Scroll Lock is active. Floppy disk drive activity Green: the notebook is accessing the floppy disk drive. Hard disk drive activity Green: the notebook is accessing the hard disk drive. CD/DVD drive activity Green: the notebook is accessing the CD/DVD drive. In addition, the status panel on the front of the notebook (if present) provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide. 1-8 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Using Fn Hot Keys

The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. Table 1-4. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness (TFT screens only). Fn+F2 Increases the display brightness (TFT screens only). Fn+F3 Decreases the display brightness (HPA screens only). Fn+F4 Increases the display brightness (HPA screens only). Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F7 Mutes the notebook’s speakers. Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If Num Lock is on, the numeric functions are active; otherwise, cursor control is active. Fn+Lock key* Toggles Scroll Lock on and off. Fn+Up arrow Increases sound volume. Fn+Down arrow Decreases sound volume. *The Lock key is in the top row of the keyboard: HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-9,

Resetting the Notebook

Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: • If possible, turn off the notebook from Windows: click Start, Turn Off Computer, Turn Off. • Press Ctrl+Alt+Del, then click Shut Down. • Slide and hold the power switch for about five seconds, until the notebook turns off. • Insert a straightened paper clip into the system-off switch on the left side of the notebook (beneath the PC card eject buttons). Figure 1-6. Resetting the Notebook Once the notebook is off, press the blue standby button to restart. N oteToboot from a CD or DVD, insert a bootable CD (such as a Recovery CD) into the drive, then restart. Press Esc when the HP logo appears, then select the CD-ROM/DVD drive as the temporary boot device. 1-10 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Using the CD/DVD Player (selected models)

The multimedia buttons on the front of the notebook control the CD/DVD player, and work in much the same way as do the controls of a standalone CD or DVD player. The player operates whether the notebook is on, off, or in standby or hibernate mode. (When the notebook is on, the volume control buttons also govern the volume for most other audio applications.) If the notebook is off or in standby or hibernate mode, slide the multimedia power switch to the left to activate the player. For details about using the CD/DVD player, see the notebook’s Reference Guide. Figure 1-7. Multimedia Buttons 1. Multimedia power (use only when notebook is 5. Next track button. turned off or in standby or hibernate mode). 6. Volume control down button. 2. Previous track button. 7. Volume control up button. 3. Play/pause button. 4. Stop button (when notebook is on). Stop/eject (when notebook is off). HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-11,

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks).

Hardware Specifications

Table 1-5. XE3 Series Hardware Specifications Physical Attributes Size: 13.03 x 10.72 x 1.59 in (331 x 272.3 x 40.5 mm) for 13.3/14.1-in models. 13.46 x 10.92 x 1.65 in (342 x 276.6 x 42.0 mm) for 15.0-in models. Weight: 7 lbs minimum. Processor Technology code GD: AMD Duron and Athlon, 200-MHz FSB. Technology code GE: AMD K7 Duron and Athlon, 200-MHz FSB. Chip Set Ali M1647 + M1535. SDRAM 133-MHz (PC133) SDRAM. No SDRAM on board. Two 1.25-in slots for expansion up to 512 MB, using two 256-MB SODIMM modules (144 pin, 3.3 V). Mass Storage Hard disk drive: – 10, 20, or 30 GB, PCI Bus Master Enhanced IDE. – 9.5 mm, 2.5 in. – Technology code GD: Supports Ultra DMA33/66. – Technology code GE: Supports Ultra DMA33/66/100. Floppy disk drive: 1.44 MB, 12.7 mm, 3-mode module. Optical drive: 24x CD, 8x DVD, 24x8x CD-RW (or higher), 8x4x24x8 DVD-CDRW (Combo), 12.7 mm module. Display 13.3/14.1/15.0-in XGA (1024x768) or 15.0-in SXGA+ (1400x1050) TFT LCD. Graphics Controller Trident CBXP + 8 MB video RAM. Power Rechargeable lithium-ion battery (11.1 V) or NiMH battery (10.8 V). Battery life: up to 3 hrs depending on settings, usage, battery, and other factors. Charging time: 2.2 hrs (system off), 3 hrs (system on). Low-battery warning. Suspend/resume capability. AC adapter (DC-in) jack. Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 60–65 W. Keyboard and 87/88/90-key spill-proof QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad, 12 function (Fn) keys. Touch pad with on/off button. Left and right click buttons, center scroll button. NS87570 keyboard controller. Audio System CD player with built-in control buttons and status display (selected models). Two stereo speakers. Built-in microphone. Microphone and headphone jacks. Audio ESS Allegro (1988). – Integrated AC’97 CODEC. – HSP modem interface via MC’97 link. – Supports wake up on Ring. Modem CODEC ESS 2828 on mini-PCI slot. 1-12 Product Information HP Omnibook XE3 (Technology Codes GE and GD), Communications LAN: – Transmission rate: 10 or 100 Mbps based on Auto-Negotiation. – Data standard: supports Category 3 (10Base-T/100Base-T) and Category 5 (100Base-TX) media coupler. – Power management: supports remote power-up using Wake on LAN from S3 (suspend) (WOL) technology and Deep power-down mode support. Modem: – Data modem standard: supports V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, and V.21; Bell 212A and 103. – Error correction: V.42 LAPM, and MNP 2-4 error correction. – Data compression: V.42bis and MNP 5 data compression. – Fax modem standard: send/receive rates up to 14400 bps, V.17, V.29, V.27ter, and V.21 channel 2. – Power management: supports ACPI Power Management and wake up on Ring from S3. Input/Output Serial port: 9 pins (RS232), 16550 compatible. High-speed bidirectional parallel port: 25 pins, EPP/ECP capability. VGA port: 15 pins. PS/2: 6 pins, for keyboard, keypad or PS/2 mouse (Y adapter compatible). Microphone-in, headphone-out jacks. Internal microphone. Two USB ports. Composite TV-out. RJ-45 (LAN), RJ-11 (modem) jacks Expandability Two Type II or one Type III 16-/32-bit PCMCIA slots. Options 64/128/256-MB PC133 SODIMM: 3.3 V, 144-pin, SDRAM. Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in. Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold) with AC-in. Environmental Limits Operating temperature: 0 to 40 °C (32 to 104 °F). Storage temperature: –20 to 65 °C (–4 to 149 °F). Operating humidity: 20% (10% on some models) to 90% RH (5 to 35 °C). Operating altitude: up to 3050 m (10,000 ft). Storage altitude: up to 12,200 m (40,000 ft). HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-13, Table 1-6. XE3 Series Accessories Accessory Description Memory F1457C 64-MB SDRAM PC133 SODIMM expansion module F3495A 128-MB SDRAM PC133 SODIMM expansion module F3496A 256-MB SDRAM PC133 SODIMM expansion module Power Options F1455A Auto/airline AC adapter (75-watt) F1781A Ultra Slimline AC adapter (60-watt) F2024A/B Li-Ion battery (9 cell) F2297A Car adapter (Europe only) 8120-6312 Replacement power cord, 250 Vac, 2.5 A (Australia/New Zealand) 8120-6313 Replacement power cord, 125 Vac, 3 A (U.S./Canada/Taiwan/Mexico/Philippines) 8120-6314 Replacement power cord, 250 Vac, 2.5 A (Europe/Egypt/Israel/Saudi Arabia) 8120-6316 Replacement power cord, 125 Vac, 3 A (Japan) 8120-6317 Replacement power cord, 250 Vac, 2.5 A (South Africa) 8120-8367 Replacement power cord, 250 Vac, 2.5 A (Argentina) 8120-8373 Replacement power cord, 250 Vac, 2.5 A (People’s Republic of China) 8120-8452 Replacement power cord, 250 Vac, 2.5 A (Chile) 8120-8699 Replacement power cord, 250 Vac, 2.5 A (UK [EPSR] Hong Kong/Singapore) 8121-0702 Replacement power cord, 250 Vac, 2.5 A (India) Adapters F1469A PS/2 “Y” adapter PC Cards F1625A 56-Kbps global modem v.90 PC card (for support only) F1626A 10/100 LAN CardBus Ethernet PC card F1627A 56-Kbps US-only modem PC card (for support only) P1980A USB Wireless LAN 802.11b PC card P1981A USB Wireless LAN access point PC card F1985A USB-NIC Ethernet adapter F2135B/C Wireless Comm access point PC card F2136B Wireless Comm PC card (128-bit) F2196A 3Com Bluetooth PC card Security Accessories F1645A Kensington MicroSaver Notebook Security System F1747A Port Defcon 1 Notebook Security System Other P1534A HP amplified external speakers P1977A USB Compact Flash & IBM Microdrive reader P1978A USB web camera F2100A USB optical mouse 1-14 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Internal Design

The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. In addition, the table on page 1-16 lists the roles that the replaceable modules play in each of the notebook’s functional subsystems. Display assembly CPU module Video PCA Switchboard PCA Top case (speakers, touch pad, click buttons) Mini-PCI

PCA

Motherboard PCA Heatsink/fan assembly CD/DVD drive PCMCIA PCMCIA cards sockets (2)

SDRAM

module Floppy disk drive Headphone CD player Keyboard Battery PCA PCA Hard disk drive Figure 1-8. Replaceable Module Diagram HP Omnibook XE3 (Technology Codes GE and GD) Product Information 1-15, Table 1-7. Functional Structure Function Components Used Component Roles Bootup CPU module Main processor. Motherboard Primary system circuitry. Floppy disk module First source of disk-based startup code. Hard disk drive Second source of disk-based startup code. Processor CPU module Main processor, numeric data processor, L1 and L2 cache. Motherboard Primary system circuitry. Memory Motherboard No onboard RAM. SDRAM module Changeable RAM (2 slots). Video PCA Video RAM. Power Battery Power storage. Motherboard Power control circuitry, AC adapter socket, lid switch, system-off switch, power supply. Switchboard PCA Power switch, standby button. AC adapter AC-to-DC converter. Display Motherboard Video controller. Display assembly Display output, backlight, power converter for backlight. Video PCA Display drivers, LVDS processing, display/graphics controller, video RAM. Hard disk Motherboard Hard disk controller. Hard disk drive Hard disk mechanism. Floppy drive Motherboard I/O controller, floppy connector. Floppy disk module Floppy disk mechanism. Keyboard Motherboard Keyboard controller, keyboard BIOS. Keyboard Key switches. Touch pad Motherboard Keyboard BIOS. Top case Touch pad sensor, click buttons, controller (PS/2 output). Audio Motherboard Audio controller, audio decoder, speaker amplifier, external microphone jack. Switchboard PCA Microphone. Headphone PCA Earphone amplifier. Top case Speakers. Status Motherboard LED circuitry, keyboard controller. Switchboard PCA Status LEDs. CD player PCA CD/DVD status display. Serial Motherboard I/O controller, serial connector. Parallel Motherboard I/O controller, parallel connector. PS/2 port Motherboard Keyboard controller, PS/2 connector. USB Motherboard Bus controller, USB connectors. PCMCIA Motherboard PCMCIA controller. PCMCIA sockets PCMCIA connectors. 1-16 Product Information HP Omnibook XE3 (Technology Codes GE and GD),

Removal and Replacement

This chapter shows how to remove and replace the notebook’s components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Battery (page 2-4). Heatsink assembly (with fan) (page 2-29). Carrier, hard disk drive (page 2-15). Keyboard (page 2-12). Case, bottom (page 2-35). Module, CPU (page 2-30). Case, top (page 2-22). • Module, SDRAM (page 2-5). Cover, keyboard (page 2-10). PCA, CD player (page 2-24). • Cover, mini-PCI (page 2-9). PCA, headphone (page 2-41). • Cover, SDRAM (page 2-9). • PCA, mini-PCI (page 2-7). • Covers, screw (page 2-9). PCA, motherboard (page 2-35). Display assembly (page 2-18). PCA, switchboard (page 2-41). Doors, PCMCIA (page 2-38). PCA, video (page 2-27). Drive, CD/DVD (page 2-34). Saddle, hinge set (page 2-25). Drive, floppy disk (page 2-32). Socket, PCMCIA (page 2-41). Drive, hard disk (page 2-14). Caution A lways provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. Symbols like this throughout this chapter show approximate full-size screw outlines. You can use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5 mm T-head screw.) HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-1,

Disassembly Flowchart

The following diagram shows the general “path” you will use in disassembling the notebook to access any particular component. Start Battery, AC adapter, SDRAM modules, mini-PCI PCA Keyboard cover Keyboard Switchboard PCA (also remove if removing motherboard or bottom Only if not removing case assembly) motherboard Hard disk drive assembly or bottom case Display assembly Top case assembly CD player PCA Hinge saddle set • CD/DVD drive assembly If removing only • Video PCA heatsink assembly • Floppy disk drive assembly or CPU module • Headphone PCA Heatsink assembly (with fan) CPU module Motherboard or bottom case PCMCIA doors Figure 2-1. Disassembly Flow 2-2 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Table 2-2. Required Equipment • #0 Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • 5 mm hexagonal socket screwdriver. • Electrostatic device (wristband and pad). Table 2-3. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm long) 2.5 – 3.0 2.2 – 2.6 M3 3.0 – 3.5 2.6 – 3.0

NOTES

HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-3,

Removing the Battery

(User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, and lower the back end in until it clicks into place. 2-4 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing an SDRAM Module

(User-Replaceable) The notebook has no SDRAM on its motherboard, but has slots for two SDRAM modules. Table 2-4. SDRAM Module Replacement Part Numbers Description Part Number Exchange Part Number Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 C aution Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the notebook, loosen both screws holding the SDRAM cover (the cover retains the screws), and remove the cover. Figure 2-3. Removing the SDRAM Cover HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-5, 3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the module pops up. Figure 2-4. Removing an SDRAM Module 4. Pull the module out of the connector. Reassembly Notes • Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. 2-6 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing the Mini-PCI PCA (selected models)

(User-Replaceable) Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. Table 2-5. Mini-PCI PCA Replacement Part Numbers Description Part Number Exchange Part Number PCA, mini-PCI (LAN/modem) F2409-60907 PCA, mini-PCI (LAN/modem) Malaysia F2409-60908 PCA, mini-PCI (modem) F2409-60909 PCA, mini-PCI (modem) Malaysia F2409-60910 Caution Provide proper grounding and handle the PCA only by its edges, or you could damage it through electrostatic discharge. Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover. 3. Press outward to release the latches at the sides of the PCA, and carefully lift its free edge up. Note that the PCA has several sticky pads on the side facing the motherboard. 4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA. 5. Gently pull the PCA out of its connector. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-7, Figure 2-5. Removing the Mini-PCI PCA Reassembly Notes • Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and tuck them into the compartment. • Gently press the PCA into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the PCA until the latches snap closed. • Make sure sticky pads on the underside of the PCA are intact. Replace if needed. 2-8 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Replacing Small Parts

(User-Replaceable) The user can replace the following small parts. Table 2-6. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover. Cover, SDRAM On the bottom of the notebook, loosen the screws in the SDRAM module cover (the cover retains the screws) and remove the cover. Covers, screw (on Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, display bezel) firmly press the adhesive side of the cover into the recess. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-9,

Removing the Keyboard Cover

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the display, and remove both screws from the backs of the hinge covers. Screws, M2.5x4 mm (2) Figure 2-6. Removing the Keyboard Cover Retaining Screws 3. Open the notebook’s display so that it lays flat. 4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off. 2-10 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Tuck the display cables into the notch just to the right of the left display hinge. • Hold the cover by the hinge covers, bow the center upwards slightly, and snap it into place. This may be easier if you bow the center of the panel upwards slightly as you install it. Note the cover’s retaining tabs at the left and center of the cover’s bottom edge, and at its upper left and right corners. Make sure these tabs snap back into place when reinstalling the cover. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-11,

Removing the Keyboard

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-10). 3. Loosen the four retaining screws along the top of the keyboard (the keyboard retains the screws). Figure 2-8. Loosening the Keyboard Retaining Screws 4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. Be careful not to pull on the ribbon cable connecting the keyboard to the notebook. C aution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. 2-12 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Keyboard ribbon cable Figure 2-9. Disconnecting the Keyboard Cable Reassembly Notes • Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-13,

Removing the Hard Disk Drive

(HP Authorized Service Providers Only) Table 2-7. Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive, hard disk (10 GB, 9.5 mm, Hitachi) F1664-60902 F1664-69002 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F2072-60908 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, IBM DJSA-210) F1660-60912 F1660-69112 Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 Drive, hard disk (20 GB, 9.5 mm, IBM [Diablo] ATA100) F1660-60914 F1660-69114 Drive, hard disk (30 GB, 9.5 mm, Toshiba ATA66) F2332-60903 F2332-69003 Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). C aution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws). 4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook. 2-14 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Figure 2-10. Removing the Hard Disk Drive 5. Loosen all four screws in the underside of the hard drive carrier (the carrier retains the screws), then slide the drive back and up out of the case. Pin connector Figure 2-11. Removing the Hard Disk Carrier HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-15, 6. Carefully remove the pin connector from the end of the drive by working alternately at each side, so that the connector slides off evenly without bending the connector pins. Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Make sure the tabs on the back of the hard disk carrier fit into their slots on top of the hinge saddle. • Be careful not to trap the heatsink, keyboard, or speaker cables beneath the hard drive. 2-16 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Recovering and Reinstalling Software

You can use the Recovery CDs to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide. The Recovery CDs provide all HP notebook–specific Windows drivers; these drivers are in the following directories: • On the hard drive, under c:\hp\drivers. • On the Recovery CDs, under \hp\drivers. • On the HP notebook web site at http://www.hp.com/notebooks. This web site contains the latest software drivers. To recover the factory software installation The following procedure describes how to recover the notebook’s original Windows software and operating system. The process can take 10 to 15 minutes. (For more information about recovering the factory installation of Windows, see the file readme.txt in the root directory of the Recovery CDs.) Caution This procedure formats the hard disk drive, which erases all data on the drive. After formatting, you must reinstall any applications. Do not interrupt the following process or unplug the AC adapter until the process is complete. 1. Back up all data from the hard disk. 2. Connect the AC adapter to the notebook. 3. Insert Recovery CD disk 1 into the notebook’s CD/DVD drive. 4. Turn on or restart the computer. 5. When the HP logo appears, press Esc to display the Boot menu. 6. Select the CD-ROM/DVD drive as the first boot device, then press Enter. 7. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size. To create the hibernate partition without installing the factory software, click Advanced and select not to install the operating system. If the hard disk is partitioned into several drives, you can install the factory software on drive C without affecting other drives. Click Advanced and select to restore only the C partition. 8. When prompted to reboot the computer, press Ctrl+Alt+Del and follow any instructions that appear. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-17,

Removing the Display Assembly

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). 3. Remove both screws from the switchboard PCA, and carefully lift the PCA off the connector underneath it. (Notice the retaining hook at the right end of the PCA.) Be carefully not to pull on the cable attached to the PCA. 4. Disconnect the cable from the switchboard PCA, and remove the PCA from the notebook. 5. Disconnect the cable from the video PCA. 6. Remove the four flanged screws from the display hinges. This may be easier if you support the display so that it remains approximately flat. 7. Lift the display off of the notebook. 2-18 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Screws (flanged) M2.5x8 mm (4) Screws, M2.5x4 mm (2) Figure 2-12. Removing the Display Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When installing a new display assembly, follow the procedure given in “Installing a New Display Assembly“ on the following page. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-19,

Installing a New Display Assembly

When installing a new display, you must make sure to set the DIP switches on the video PCA to match the particular display assembly.

Caution

Setting the DIP switches improperly could damage the display assembly. 1. Find the manufacturer of the display: this is shown on a label attached to the display assembly. 2. Find the display’s manufacturer and model in the table below, and set the DIP switches on the video PCA as shown. Table 2-8. Motherboard Video DIP Switch Settings for Technology Code GE Models Model1234Hitachi 15.0-in TFT SXGA+ ON OFF OFF OFF Hitachi 15.0-in TFT XGA OFF ON OFF OFF UNIPAC 13.3-in TFT XGA OFF OFF ON OFF CPT 14.1-in TFT XGA ON OFF ON OFF IBM 14.1-in TFT XGA OFF ON ON OFF LG 15.0-in TFT XGA ON ON ON OFF UNIPAC 14.1-in TFT XGA OFF OFF OFF ON LG 13.3-in TFT XGA ON OFF OFF ON LG 14.1-in TFT XGA OFF ON OFF ON IBM 15.0-in TFT SXGA+ ON ON OFF ON CPT 15.0-in TFT SXGA+ OFF ON ON ON Table 2-9. Motherboard Video DIP Switch Settings for Technology Code GD Models Model1234Samsung 14.1-in TFT XGA ON OFF OFF OFF Hitachi 15.0-in TFT XGA OFF ON OFF OFF UNIPAC 13.3-in TFT XGA OFF OFF ON OFF CPT 14.1-in TFT XGA ON OFF ON OFF IBM 14.1-in TFT XGA OFF ON ON OFF LG 15.0-in TFT XGA ON ON ON OFF UNIPAC 14.1-in TFT XGA OFF OFF OFF ON LG 13.3-in TFT XGA ON OFF OFF ON LG 14.1-in TFT XGA OFF ON OFF ON HannStar 15.0-in TFT XGA ON OFF ON ON CPT 15.0-in TFT SXGA+ OFF ON ON ON 2-20 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON: 1234

O F F

Figure 2-13. Video PCA DIP Switches HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-21,

Removing the Top Case

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). 3. Remove the eight retaining screws from the bottom case. Screws, M2.5x8 mm (4) Screws, M2.5x8 mm (4) Figure 2-14. Removing the Top Case Retaining Screws 4. Disconnect the touch pad cable and speaker cable from the motherboard. 5. Remove the six retaining screws from the top case. 6. Raise the back of the top case, then gradually loosen the case, moving toward the front of the notebook (the right rear corner may require extra care to work free). 7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD player PCA ribbon cable beneath the case. 2-22 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), 8. Release the CD player PCA cable from the motherboard. Touch pad cable Screw, M2.5x8 mm (1) Screws, Speaker M2.5x4 mm (5) cables CD player ribbon cable Figure 2-15. Removing the Top Case Reassembly Notes • Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure the tabs along the edges of the case snap shut. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-23,

Removing the CD Player PCA (selected models)

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). 3. Remove both standoff screws (usea5mm socket screwdriver), and lift the PCA out of the top case. CD player PCA standoff screws, 5 mm (2) Figure 2-16. Removing the CD Player PCA 2-24 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing the Hinge Saddle Set

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). 3. Remove the two retaining screws from the bottom case. Screws, M2.5x8 mm (2) Figure 2-17. Removing the Hinge Saddle Retaining Screws HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-25, 4. Remove the retaining screws from the back of the notebook, just below the display hinges. 5. Remove both retaining screws from the hinge saddle set. 6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remove it. Screws, M2.5x8 mm (2) Screws, M2.5x8 mm (2) Figure 2-18. Removing the Hinge Saddle Reassembly Notes • Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. 2-26 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing the Video PCA

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). 3. Note and record the settings of the PCA’s DIP switches. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-27, 4. Remove all three retaining screws from the PCA, and carefully lift it off of the connectors underneath it. Screws, M2.5x4 mm (3) Figure 2-19. Removing the Video PCA Reassembly Notes • Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and the notebook’s display type. See the settings tables on page 2-20. • Make sure the protective pads on the PCA are intact, and replace if needed. • Make sure the PCA is firmly set on its connectors. 2-28 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing the Heatsink Assembly (with Fan)

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). 3. Disconnect the fan cable from the motherboard. 4. Loosen the four retaining screws with springs attached to them (the heatsink retains these screws). 5. Remove the two remaining screws. 6. Lift the heatsink out of the notebook. Screws, M2.5x4 mm (2) Heatsink with screws and springs Figure 2-20. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-29,

Removing the CPU Module

(HP Authorized Service Providers Only) Table 2-10. CPU Module Replacement Part Numbers Description Part Number Exchange Part Number Module, CPU (AMD Athlon, 1.1 GHz) 1822-0582 F3930-69101 Module, CPU (AMD Athlon, 1 GHz) 1822-0259 F2409-69104 Module, CPU (AMD Athlon, 950 MHz) 1822-0258 F3928-69101 Module, CPU (AMD Athlon, 900 MHz) 1822-0257 F2409-69103 Module, CPU (AMD Duron, 900 MHz) 1822-0580 F3931-69101 Module, CPU (AMD Duron, 850 MHz) 1822-0497 F2410-69102 Module, CPU (AMD Duron, 800 MHz) 1822-0528 F2410-69101 Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. • AMD CPU removal kit. Removal Procedure Caution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it. 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). • Heatsink assembly (page 2-29). 3. Carefully place the CPU removal tool over the CPU. 4. Insert the tip of a flat-blade screwdriver into the notch marked OPEN on the CPU mount bracket, and tilt the screwdriver toward the CPU. Caution Make sure the screwdriver applies pressure to the CPU removal tool, and not to the CPU itself. 2-30 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), CPU remove/install tool CPU module Figure 2-21. Removing the CPU Module Reassembly Notes • Two of the CPU module’s corners have no pins, and two corners of the CPU socket have no holes. Align the module for reinstallation accordingly. • Make sure none of the module’s pins are bent or otherwise damaged. • Make sure the round pads on top of the CPU module are intact, and replace if needed. • Insert the tip of a flat-blade screwdriver into the notch marked LOCK on the CPU mount bracket, and tilt the screwdriver toward the CPU. Make sure the screwdriver applies pressure to the CPU removal tool, and not to the CPU itself. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-31,

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). 2. Release the drive’s ribbon cable from its connector on the motherboard. 3. Remove the two retaining screws. 4. Lift the floppy drive out of the notebook. 2-32 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Screws, M2.5x4 mm (2) Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA lies under the floppy disk drive bracket. • Make sure the headphone PCA cable is not trapped under the floppy disk drive. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-33,

Removing the CD/DVD Drive

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Hard disk drive (page 2-14). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). 2. Pull the drive to the right, off of its connector and out of the notebook. Figure 2-23. Removing the CD/DVD Drive Reassembly Notes • Place the drive so that its connector aligns with that on the motherboard, then gently press it to the left and into place. 2-34 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • 5 mm hexagonal socket screwdriver. When Installing a New Motherboard Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and service ID for transfer to the new motherboard. 1. Exit Windows and boot to a DOS prompt: 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to \hp\drivers\hputils and type esn at the prompt. – or – • Copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook. 3. Save the serial number and service ID. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Battery (page 2-4). • SDRAM modules (page 2-5). • Mini-PCI PCA (page 2-7). • Keyboard cover (page 2-10). • Keyboard (page 2-12). • Hard disk drive (page 2-14). • Display assembly (page 2-18). • Top case (page 2-22). • Hinge saddle set (page 2-25). • Video PCA (page 2-27). • Heatsink assembly (page 2-29). • CPU module (page 2-30). • Floppy disk drive (page 2-32). • CD/DVD drive (page 2-34). 3. Remove the standoff screws from the back of the notebook. 4. Remove both retaining screws from the motherboard. 5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-35, 6. Disconnect the cable from the headphone PCA, and remove the PCA. 7. Remove the CPU standoffs. 8. Remove the CD/DVD drive support from near the right rear corner of the motherboard. 9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case. Screw, Standoff screws, 5 mm (6)CPU standoff M2.5x5 mm (1) screws, 5 mm (4) Headphone

PCA

Screw, M2.5x5 mm (1) CD/DVD support Figure 2-24. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard“ on page 2-37. • When reinstalling the bottom case, see “Replacing the Bottom Case“ on page 2-38. 2-36 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD),

Reinstalling the Motherboard

Reassembly Procedure 1. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place. • Be careful not to trap the modem or modem/LAN cable(s) or headphone PCA cable under the motherboard (modem and modem/LAN models only). • Fit the modem cable through the notch on the edge of the motherboard, and make sure the LAN cable doesn’t block the nearby screw tab. • Make sure the alignment posts in the bottom case fit through the holes at the back left and front right corners of the motherboard. 2. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. 3. Reconnect the headphone PCA cable. When Installing a New Motherboard After installing a new motherboard, you must electronically transfer to it the serial number and service ID from the previous motherboard. 1. Exit Windows and boot to a DOS prompt. 2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard: • On a factory software installation, change to \hp\drivers\hputils and type esn at the prompt. – or – • Copy \hp\drivers\hputils\ESN.EXE from the Recovery CD, then run it on the notebook. 3. Install the serial number and service ID. • If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it. HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-37,

Replacing the Bottom Case

Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the PCMCIA doors, refer to the figure below. Figure 2-25. Installing the PCMCIA Doors 2-38 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership web site (see page vi) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location. 1. Open a new document based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-26. Example of Serial Number Label HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-39,

Removing Notebook Components

(HP Authorized Service Providers Only) Required Equipment • #0 Phillips screwdriver. • Small flat-blade screwdriver. • 5 mm hexagonal socket screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below. Table 2-11. Removing Notebook Components Component Removal Procedure Additional Steps Case, bottom See page 2-35. Case, top See page 2-22. Cover, keyboard See page 2-10. CPU module See page 2-30. Display assembly See page 2-18. Doors, PCMCIA Mini-PCI PCA (page 2-7). See the figure on page 2-38. Keyboard cover (page 2-10). Keyboard (page 2-12). Hard disk drive (page 2-14). Display assembly (page 2-18). Top case (page 2-22). Hinge saddle set (page 2-25). Video PCA (page 2-27). Heatsink assembly (page 2-29). CPU module (page 2-30). Floppy disk drive (page 2-32). CD/DVD drive (page 2-34). Motherboard (page 2-35). Drive, CD/DVD See page 2-34. Drive, floppy disk See page 2-32. Heatsink assembly See page 2-29. 2-40 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD), Component Removal Procedure Additional Steps Keyboard See page 2-12. PCA, CD player See page 2-24. PCA, headphone Keyboard cover Remove the retaining screw from the PCA, disconnect (page 2-10). the cable to the motherboard, and lift the PCA out of Keyboard (page 2-12). the notebook. You can lift the floppy drive slightly for Display assembly access. (page 2-18). Top case (page 2-22). Hinge saddle set (page 2-25). PCA, motherboard See page 2-35. PCA, switchboard Keyboard cover Remove both screws (M2.5x4 mm) from the PCA, and (page 2-10). carefully lift the PCA off of the connector beneath it. Be Keyboard (page 2-12). careful not to pull on the cable attached to the PCA. Disconnect the cable from the PCA and remove the PCA from the notebook. PCA, video See page 2-27. Saddle, hinge set See page 2-25. Socket, PCMCIA Keyboard cover Remove the four screws attaching the PCMCIA socket (page 2-10). to the motherboard (M2.5x5 mm), and remove the Keyboard (page 2-12). socket. Display assembly (page 2-18). Top case (page 2-22). Hinge saddle set (page 2-25). HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-41,

Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the

notebook, and for identifying faulty components. • Troubleshooting information Checking for customer abuse (page 3-3). Troubleshooting the problem (page 3-4). Verifying the repair (page 3-4). Suggestions for troubleshooting (page 3-5). • Diagnostic tools e-DiagTools diagnostic program (page 3-22). Power-on self-test (page 3-28). Sycard PCCtest 450 PC Card (page 3-31). Desktop/Windows Management Interface (page 3-32). BIOS Setup utility (page 3-33). HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-1,

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer's description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD),

Checking for Customer Abuse

Some units may appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the unit shows any of the following, customer abuse is declared: Missing parts. Broken plastic parts. Parts not original to the unit. Damaged or missing keys on the keyboard. Table 3-2 on page 3-6 includes additional criteria for determining customer abuse to specific parts of the unit. Important Parts damaged by customer abuse are not covered by the warranty. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-3,

Troubleshooting the Problem

Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • Software version (hidden file c:\version.inf). • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, note the functions that do work properly. • Separate Problems. If there is more than one symptom, separate them into distinct problems. • Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find the possible causes. The e-DiagTools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and will be your primary troubleshooting tool. Other tools include the power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Table 3-1 on page 3-5 shows how you can use these tools to isolate the cause of the notebook’s problem. The troubleshooting suggestions in Table 3-2 on page 3-6 include general suggestions for repairing units that show specific failure symptoms. Swapping modules that may be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the system-off switch: this resets the notebook, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running all of the following tests: • e-DiagTools Basic Diagnostic Test. Run the basic test of the e-DiagTools diagnostic program (page 3-22). –and– • Function Tests. Run tests that check the repaired function, such as in the e-DiagTools diagnostic program (page 3-22). –and– • Failed Tests. Run any other tests that failed during troubleshooting. 3-4 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD),

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools Function e-DiagTools Power-On Sycard DMI/TopTools BIOS Setup Self-Test PCCtest 450 (if installed) Bootup Tests Describes Configures Processor Tests Tests Describes (System menu) Memory Tests Tests Describes Describes (Memory menu) Batteries Tests (CMOS battery only) Display Tests Describes (Video menu) Hard disk Tests Tests Describes Describes (IDE menu) Floppy drive Tests Tests Describes Describes (FDD menu) Keyboard Tests Tests Describes (KBD menu) Pointing Tests Describes Configures Devices (Misc menu) Audio Tests (System, Misc menus) Serial Tests* Describes (Misc menu) Parallel Tests* Describes (Misc menu) LAN Describes Modem Tests** (User menu) PS/2 port Tests† (KBD, Misc menus) USB Tests† Describes (USB menu) PCMCIA Tests* † Tests (Misc menu) AC adapter Status CD/DVD drive Tests Tests (with Describes (IDE menu) boot CD) * The diagnostic test is more thorough if you use a loop-back connector. ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI PCA, and does not check the mini-PCI panel or any external cabling. † Use an appropriate external device to exercise the port. See the help text for the tests in the menu. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-5, If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. Troubleshooting Suggestions Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See Figure 1-8 on page 1-15 and Table 1-7 on page 1-16. Startup Does not boot on Check the power source. AC adapter. Check AC adapter. Remove AC or battery. Press the system-off switch SDRAM module. any SDRAM modules and try to reset the notebook, then again.CPU module. press the standby button to If power status light does not turn the notebook on. Video PCA. turn on, replace Unplug the AC adapter, Motherboard. motherboard. remove the battery and any Display assembly. If power status light turns on PC cards, then reconnect Hard drive. but display remains off, try power and try again. external monitor. If monitor Do not use the touch pad shows successful boot, while booting or resuming. replace display assembly. If monitor shows activity but Remove the battery, AC BIOS does not complete, adapter, and any PC cards. replace display assembly. If Plug in the AC adapter, reset monitor is blank, replace the notebook using the switchboard PCA; replace system-off switch, then press motherboard. the standby button to turn the notebook on. If power status light and display turn on and BIOS Remove all but one SDRAM completes, but OS does not module and try again. start from hard disk or from Reinsert any other SDRAM floppy drive, replace CPU modules and try again. module, then motherboard. If OS starts from floppy drive, use Recovery CDs to reinstall factory software onto hard drive; replace hard drive. Beeps once, spins SDRAM module. Make sure at least one hard disk, repeats, SDRAM module is installed. but does not boot. Does not boot on Make sure battery is properly Battery or contacts. battery, but boots installed and fully charged. Motherboard. on AC. Check battery contacts. If available, try another battery. Does not boot from Make sure floppy disk is Floppy drive or floppy drive. bootable. contacts. Make sure floppy drive is Motherboard. installed correctly. Use BIOS Setup to check boot order and make sure floppy drive controller (FDD) is enabled. Does not boot from Make sure CD is bootable. CD/DVD drive. CD in CD/DVD Use BIOS Setup to check Motherboard. drive. boot order. Restart notebook. 3-6 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Error message Check for disk in floppy drive. Hard drive contacts. If notebook boots from floppy such as “Invalid Check boot order in BIOS Hard drive. drive, check for corrupt files system disk” or Setup. on hard drive; use Recovery “Auto IDE error”. CDs to reinstall factory Remove and reinstall hard software onto hard drive; drive. replace hard drive. Sluggish startup or Check disk using Tools tab in Hard drive. Use suggestions shown at shutdown. disk’s Properties sheet, and left. use Disk Defragmenter to optimize hard drive. Delete temporary and unneeded files. Password forgotten. Verify proper ownership, then User must call Technical follow removal procedure Support and provide proof of with owner and record ownership. Password appropriate data. See removal is restricted to page 5-1. certain sites. See page 5-1. Power/Battery No power. Make sure charged battery is AC adapter. installed or AC adapter Battery. connected. Motherboard. Try another battery or AC adapter if available. Does not run on Check battery and contacts. Battery or contacts. battery; empty Try another battery if Motherboard. battery indication. available. Beeps repeatedly. Notebook beeps repeatedly Battery. when battery is low. Connect AC adapter or replace battery. Notebook turns off Battery is probably extremely Battery. immediately after low. Connect AC adapter or turning on. replace battery. Battery does not Make sure AC adapter is Battery or contacts. Check battery and AC charge. connected properly and AC adapter. adapter. battery installed properly. Motherboard. Check heatsink assembly. Check battery contacts. If available, try another battery Heatsink assembly. and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents. AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. Motherboard. repaired, and must be notebook. replaced. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-7, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook has short Turn down display Battery. Battery capacity often operating time. brightness. Motherboard. decreases after a year or Check timeout settings in more. Power Options in Control Panel. Restart computer, press F6 when HP logo appears, and follow onscreen instructions. This calibrates the battery, and requires four to five hours. You cannot use computer during this process. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When playing DVD movies on battery power, use Power Options in Control Panel to select Portable/Laptop power scheme. When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. Battery indicator is Time Remaining is an inaccurate. estimate based on how much power the notebook is using at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out. So, for example, if the notebook is performing a task requiring a good deal of power (such as reading from a CD or DVD), the value will probably show too little time remaining. 3-8 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Standby/resume General problems. Close all applications before going into (or allowing notebook to enter) standby or hibernate mode. If problem appears after installing new software (including drivers), uninstall that software. Contact software vendor for additional support. Notebook resumes Notebook can take a minute slowly from or longer to resume if standby. network card is installed. Blinking cursor appears while system is loading and checking hardware and network connections. When hardware is reinitialized, Windows desktop appears. Does not suspend The computer won’t suspend to Standby mode as if it has an active connection expected. to another computer. If the computer is busy, it normally waits to finish the current operation before suspending. Does not Make sure hibernate support automatically enter is enabled in Power Options hibernate mode as in Control Panel. Also, make expected. sure the hibernate timeouts (Power Schemes tab) for AC and battery power are not set to Never. COM port locks up When using fax software in after resuming. auto-receive mode, disable auto-receive or exit fax software before putting notebook into (or allowing to enter) standby or hibernate mode. Otherwise, COM port will lock up on resuming, and will not work until notebook restarts. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-9, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Display Dark display, no Make sure notebook is Display cable Set DIP switch on video PCA light. turned on and warmed up. connection. to match label on display Check power supply. SDRAM modules. (see page 2-20). Adjust display brightness. Video PCA. Check cable connection. Press Fn+F5 several times. CPU module. Replace SDRAM modules. Make sure SDRAM modules Display assembly. Replace CPU module. are installed properly. Motherboard. Replace display assembly. Make sure display cable is If external monitor displays connected to motherboard no image, replace and switchboard PCA. motherboard. Make sure video PCA is installed properly. Make sure CPU module is installed properly. Try external monitor. White display. Adjust display brightness. Display assembly. Switchboard PCA. Erratic display. Display cable Check display cable connection. connection. Video PCA. Display assembly. Motherboard. Bright or missing See quality statement on Display cable Check display cable pixels or lines. page 5-2. connection. connection. Display assembly. See quality statement on page 5-2. Punctured display. Declared to be caused by customer abuse. Vertical crack near Usually caused by Declared to be caused by center of display. closing display with customer abuse. pencil-sized object on keyboard. Scratched display Declared to be caused by glass. customer abuse. Local area of dark Caused by excessive Declared to be caused by or light discoloration pressure applied to customer abuse. visible when display area on screen. is on. External display Check connections. External display. does not work. Press Fn+F5 several times. Motherboard. Try display on another computer. Check settings in BIOS Setup. Display difficult to Check display resolution read or part of (default is 1024 × 768). desktop not visible. Use HP Desktop Zoom to adjust size of desktop icons and labels. 3-10 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments TV display does not Use BIOS Setup to set Video work properly after Display Device to Auto. resuming from standby. Cannot switch to TV Fn+F5 switches only display by pressing between internal LCD and Fn+F5. external display connected to VGA port, and will not switch to TV display connected to TV output port. Hard disk Hard disk never Check power source. Hard drive or If drive case is damaged, spins. Remove and reinstall hard connector. drive may not operate drive. Check connector. Motherboard. properly. Hard disk makes Back up drive immediately. Hard drive. Check notebook and drive for clunking or Was notebook or drive evidence of customer abuse. scratching noise. dropped? Hard disk makes Back up drive immediately. Depends on source of buzzing or whining Check hard drive installation. noise. noise. Check for alternate noise sources, such as PCMCIA drive or fan. Files are corrupted. Run virus scan program. Use suggestions shown at Check disk using Tools tab in left. disk’s Properties sheet. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Disk capacity is Check disk using Tools tab in Hard drive. Use suggestions shown at less than normal. disk’s Properties sheet. left. Check partitions using Control Panel, Administrative Tools, Computer Management under Storage. Use Recovery CDs to reformat hard disk and reinstall factory software. Disk’s reported Hard disk allocates space to capacity is less diagnostic software. This than actual size. space is unavailable for other uses, and not included hard disk capacity reported by Windows. Floppy drive General problems. Make sure floppy drive is Floppy drive or installed correctly. contacts. Check settings in BIOS Motherboard. Setup. Drive does not write Make sure floppy disk is not Floppy drive. to floppy disks. write-protected. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-11, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments CD/DVD drive Particular CD or Check disk for proper DVD not playing insertion, dirt, or damage. properly. Clean with soft cloth or replace as needed. If CD was created on CD-RW drive, try using HP certified media. Read and write quality may vary for other media. Cannot read any Restart the notebook. CD/DVD drive. CD or DVD. Make sure the CD/DVD drive is inserted properly. DVD movie stops DVD may be double-sided. playing. Movie may be paused. Press Play button. Region Code error. DVDs contain embedded regional codes that prevent them from playing outside the region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: most DVD drives HP warranty does not cover allow region code to be expense of correcting this changed only a limited situation. number of times (usually no more than four). When this limit is reached, the last change is hard-coded on the DVD drive, and is permanent. Refer to the DVD player software help for details. “System Error: Make sure disk is clean, CD/DVD drive. Unable to read undamaged, and inserted Motherboard. drive” message. correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. Make sure CD/DVD drive is installed properly. DVD doesn’t play Before starting DVD player, with two displays. press Fn+F5 to switch to one display. You cannot switch displays once DVD player is started. If using both displays, DVD image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings. 3-12 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Problems with Set resolution or color depth display resolution or before starting DVD player. color when playing You cannot change these DVDs. once DVD player is started. Some combinations of color depth and resolution not supported in DVD playback. If needed, reduce color depth or display resolution. All DVD play is Some DVDs include software erratic. called “PC Friendly”. This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Keyboard Some or all keys do Try reinserting ribbon cable Keyboard. not work properly. in connector on motherboard. Motherboard. External keyboard Check connections. External keyboard. does not work. Motherboard. Embedded numeric Press Fn+F8 to activate Keyboard. keypad does not numeric keypad, and Lock Top case. work. key to turn on number lock. Motherboard. Avoid touching touch pad while booting or resuming. Touch pad General problems. Restart notebook. Top case. Slide and hold power switch Motherboard. four seconds to reset notebook. Avoid touching touch pad while booting or resuming. Check settings in Control Panel. Click button does Top case. not work. Motherboard. Memory Out of memory Make sure C drive is not SDRAM module. error. running out of free space. Use memory troubleshooter in Windows Help. Not all third-party memory cards have been tested for use with notebook. Check HP Notebook web site for list of approved memory cards. Memory doesn’t Make sure SDRAM modules SDRAM module. increase after are installed properly. adding SDRAM. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-13, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Mouse External PS/2 Check connection. Mouse. mouse doesn’t Put notebook in standby Top case. work. mode or turn it off before Motherboard. attaching mouse. Install all drivers included with mouse. Restart notebook. Audio No sound is Increase sound volume. Top case. Check operation using audible. Make sure sound is enabled Motherboard. headphones or external (software controls). speakers. Check for sound resource conflicts in Device Manager. Sound may not operate properly in MS-DOS mode. Check speaker cable connection. Built-in microphone Check software controls for Switchboard PCA. Check operation using does not record. recording sound. Top case. external microphone. Make sure switchboard PCA Motherboard. is connected properly. Feedback from Reduce sound volume. speakers. In Volume Control, click Options, Properties, select Playback, and enable microphone. Then make sure microphone is muted. PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vi). Serial/Parallel/USB General problems. Check connections. Series/parallel/USB Use loop-back connector Restart notebook. device. when testing serial or parallel port—see page 3-24. Check port settings in Device Motherboard. Manager. Check settings in Control Panel. Use troubleshooters in Windows Help. For USB: contact device vendor and HP Notebook web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. 3-14 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Serial mouse Check connection. Mouse. doesn’t work. Restart notebook. Motherboard. Check mouse and ports settings in Control Panel. Make sure mouse was installed according to manufacturer’s instructions. Serial modem See “Modem,” below. doesn’t work. Check connection. Check modem settings in Control Panel. Use modem troubleshooter in Windows Help. Disable internal modem in Device Manager. Modem Modem will not Verify that host modem connect at 56K. supports 56K (V.90) connection speed. Try connecting later in case line quality or other external factor is cause of problem. Modem will not Make sure notebook’s Mini-PCI PCA. connect at any modem is properly Motherboard. speed. connected to wall telephone jack. Check cables. Verify settings in Control Panel. Make sure parity, speed, word length, and stop bits match on sending and receiving modems. Restart notebook. Run Windows modem diagnostics or modem troubleshooter in Windows Help. Open Device Manager. If modem is disabled, enable it. If it has a conflict, try disabling another device. Use analog telephone line, not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Download latest modem driver from technical support area of HP notebook web site (see page vi). HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-15, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem doesn’t dial Check all cables and Mini-PCI PCA. or no dial tone. connections. Motherboard. Connect a standard telephone to the phone line and make sure the line is working. Try another telephone line, preferably one used for a fax machine or modem. If you’re in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, disable option that waits for dial tone. Phone message recording services provided by phone companies use “broken dial tone” to indicate waiting message. This can prevent notebook from detecting dial tone. Modem dials Check number you entered, incorrectly. including digits required for outside access or long distance. Check dialing options in Control Panel—look for duplicate digits for outside access or long distance. In foreign country, modem may not recognize dial tone. In Control Panel, disable option that waits for dial tone. Disable call-waiting. Modem seems Check for excess line noise Mini-PCI PCA. slow. or static (often difficult to eliminate on international calls). Contact telephone company if needed. Disable call-waiting. Eliminate extra connections in the line. If possible, connect directly to wall jack. Try another telephone line, preferably one used for a fax machine or modem. Modem isn’t Check modem setup in Mini-PCI PCA. detected. Control Panel. Check COM Motherboard. port. Open Device Manager. If modem is disabled, enable it. If conflict exists, try disabling another device. If running fax software using fax Class 2, try Class 1. 3-16 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem connects, Verify settings in Control Mini-PCI PCA. but transferred data Panel. Make sure parity, is bad. speed, word length, and stop bits match on sending and receiving modems. Disable error correction and data compression. Modem doesn’t fax. If using fax Class 2 in fax software, try Class 1. Close any other communications programs. If faxing by printing from application, make sure fax printer is selected. Turn off power management features temporarily. General problems. If serial or PC card modem is Mini-PCI PCA. not working, disable internal Motherboard. modem in Control Panel. Download latest modem driver from technical support area of HP Notebook web site (see page vi). One-Touch button problems Buttons not working Make sure correct Keyboard cover. properly. applications are associated Switchboard PCA. with buttons in One-Touch tab of Keyboard in Control Motherboard. Panels. On-screen display Make sure Onscreen Display does not appear is enabled in One-Touch tab when button is of Keyboard in Control pressed. Panels. Printing Serial or parallel Make sure printer is on. Cable. printer doesn’t print Make sure printer cable is Motherboard. securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use print troubleshooter in Windows Help. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-17, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments LAN/Network General problems. Check cables and Mini-PCI PCA. connections. Motherboard. Try connecting computer to another network station (if applicable). Try connecting cable to another computer or network station. If green light next to LAN port does not light, LAN cable may not be connected to network or network may be down. Check settings in Device Manager. If network adapter is disabled, enable it. If conflict exists, try disabling another device. Use networking troubleshooter in Windows Help. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft). Can’t browse My Check with network Network Places. administrator to make sure network supports NetBEUI protocol. Use Windows Search to locate computer on network. Can’t log in to If Netware server uses Netware servers. IPX/SPX protocol, may need to force frame type to match server’s frame type. Check with network administrator. Computer stops If using a TCP/IP network responding after with no DHCP server, long booting. delay can occur at startup because DHCP is enabled. Contact network administrator for proper TCP/IP configuration. 3-18 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments PC card Miscellaneous Remove and reinsert PC PC card. Using a flashlight, look for problems. card. PCMCIA socket. bent pins inside PCMCIA Restart notebook. socket.Motherboard. Try card in other slot or in If both slots have problems, another computer. replace motherboard. If only one slot has a problem, try Check for conflicts or refresh replacing PCMCIA socket. device list in Device Manager. If card requires an IRQ, make sure one is available. Check HP Notebook web site for installation instructions and information about supported PC cards (page vi). Download current drivers from card manufacturer’s web site. PC card modem not Disable internal modem. working. Video file playback AVI or MPEG file Before playing, press Fn+F5 doesn’t play with to switch to one display. two displays. Cannot switch displays after play begins. If using both displays, video image will not appear on any display set up as “secondary”. Open Display in Control Panel, click Advanced on Settings tab, and change settings. Resolution or color Set the resolution or color depth problems depth before starting the when playing an video file player. You cannot AVI or MPEG file. change these settings after play begins. Some combinations of color depth and resolution are not supported in video file playback. If you receive an error message, reduce color depth or display resolution. Performance Clock loses time. Plug in AC adapter for 24 Motherboard. hours to charge CMOS battery. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-19, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook gets Always set notebook on a flat Heatsink. Check heatsink for proper abnormally hot. surface, so air can flow freely fan operation or damage. around and underneath. Make sure air vents are clear. Check heatsink installation. Games and other programs that drive CPU usage toward 100% can contribute, as can charging battery. Notebook pauses May be normal Windows Heatsink. If notebook slows after period or runs sluggishly. behavior (background CPU module. of continuous activity, check processing can affect heatsink—see previous response time). Motherboard. symptom. Certain background operations (such as virus scanning software) can affect performance. Press Ctrl+Alt+Del to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up. If needed, use Power Options in Control Panels to change hard disk time-out to match standby time-out. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. Check for overheating—see previous symptom. If notebook’s hard disk drive runs frequently (as indicated by notebook’s hard disk drive access light) while notebook appears to be paused or running slowly, consider installing additional SDRAM. For best performance with Windows XP, notebook should have a least 128 MB of SDRAM. Check available free disk space. Delete temporary and unneeded files. 3-20 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook still on Press Ctrl+Alt+Del and end but stops any application not responding. responding. Slide and hold power switch four seconds to turn off and reset notebook, then press blue standby button to turn notebook back on. If this fails, insert a straightened paper clip into system-off switch, then press blue standby button to turn notebook back on. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-21,

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • e-DiagTools diagnostic program (below). • Power-on self-test (page 3-28). • Sycard PCCtest 450 PC Card (page 3-31). • Desktop Management Interface (page 3-32). • BIOS Setup utility (page 3-33). e-DiagTools Diagnostic Program The e-DiagTools hardware diagnostic program provides two levels of testing: • Basic user-level hardware test. • Advanced individual hardware tests. Figure 3-2. e-DiagTools Screens — Basic and Advanced The tests are designed to run after the system restarts, so that the notebook will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook restarts when you exit the program so drivers can be loaded. Updating e-DiagTools You can download the latest version of e-DiagTools from the HP Notebook web site (see page vi). Follow the instructions included with the new version. 3-22 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Running e-DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press Enter to run e-DiagTools. 4. The first time you run the program, you are prompted to select the language for the program. 5. Press F2 to proceed with the basic tests. You can also proceed directly to the advanced tests from this point by pressing Ctrl-F9 (in which case skip to step 10, below). 6. When the hardware detection finishes, check the list of detected hardware. N ote If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup. You can confirm this by running BIOS Setup and checking the settings—see “BIOS Setup Utility“ on page 3-33. 7. Run the basic test. Press F2 to start the basic hardware test. If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the failed component. Then generate a support ticket. 8. To exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit. 9. Optional: Run the advanced tests. Press F2 to open the advanced test screen. 10. Select and run the appropriate tests. Note that individual tests do not appear if the hardware they test is not detected. Press the following keys to run tests: Enter Runs the highlighted test. F5 or Space Marks/unmarks the highlighted test. F6 Marks/unmarks all tests in the current menu. F7 Marks/unmarks all tests in all menus. F10 Runs all marked tests. (Press F9 for a list of all function keys.) If a test fails, the error code and description are logged, and the error code is displayed temporarily. If several errors occur, look for patterns that might indicate a common cause. See Table 3-3 on page 3-25 for repair suggestions. Consider these suggestions in combination with other troubleshooting information. 11. Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. 12. When you are finished running tests, press Esc to exit the advanced tests. 13. Optional: To save the Support Ticket to a floppy disk, press F7 then Alt+C. 14. Exit. Press F3 and then any key to exit and restart the notebook. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-23, 15. Optional: Open the Support Ticket. In Windows, click Start, Programs (or All Programs), HP e-DiagTools, e-DiagTools for Windows. 16. Click View to display the Support Ticket. 17. To add information about the problem, click Comments and type the information, then click OK. To save or print the Support Ticket, click Save As or Print. Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below. 5916114 Figure 3-3. Serial and Parallel Loopback Connectors 3-24 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Interpreting the Results

The following table lists test groups, error codes, and suggestions for follow-up actions. Consider

these suggestions in combination with other troubleshooting information. Table 3-3. e-DiagTools Error Codes Code Suggestions Code Suggestions System Tests 020Ah – Repeat the test. Run Windows disk-checking 0001h – Make sure the CPU module is seated properly. 0211h tools. Replace the hard disk. 0008h Replace the CPU module. 0220h Replace the motherboard. 0009h Replace the CPU module. Replace the 0240h Replace the hard disk. Replace the motherboard. motherboard. 0010h – Make sure the CPU module is seated properly. 0252h – Repeat the test. Replace the hard disk. 0016h Replace the CPU module. 0254h 001Eh – Make sure the CPU module is seated properly. 025Ah – Repeat the test. Run Windows disk-checking 002Fh Replace the CPU module. Replace the 0260h tools. Replace the hard disk. motherboard. 0265h Check hard disk connection. Replace the hard 0030h – Replace the motherboard. disk. Replace the motherboard. 0032h 0275h Replace the hard disk. 0040h Replace the motherboard. 0280h Check hard disk connection. Replace the hard 0041h Use the Device Manager to check IRQ disk. Replace the motherboard. assignments for all devices. 0281h Replace the hard disk. 0050h – Replace the motherboard. 0290h Repeat the test. Replace the hard disk. 0070h 0293h – Replace the hard disk. 0071h – Reset the notebook, then run BIOS Setup and 0296h 0076h verify settings. Replace the motherboard. 02AAh Check hard disk connection. Replace the hard 0077h Replace the motherboard. disk. Replace the motherboard. 0078h Reset the notebook, then run BIOS Setup and 02CCh Repeat the test. Run BIOS Setup and check verify settings. Replace the motherboard. the hard disk type. Replace the hard disk. 0079h – Replace the motherboard. Replace the motherboard. 008Ah 02EEh Reset the notebook. Use BIOS Setup to return 00C0h – Replace the CPU module. all settings to default values. Replace the hard 00CCh disk. Memory Tests 02F1h Use the Recovery CDs to reformat the hard The addresses below are absolute (32-bit) addresses, disk and reinstall factory software. and are not in the segment:offset format. 02F3h Run Windows disk-checking tools. Use the 0100h – Check the installation of the SDRAM modules. Recovery CDs to reformat the hard disk and 0160h Replace the SDRAM modules (each reinstall factory software. 01000000h represents 16 MB). Replace the 02F4h – Use the Recovery CDs to reformat the hard motherboard. Replace the CPU. 02F5h disk and reinstall factory software. 0182h Unload HIMEM.SYS or any programs using the 02FFh Check the hard disk connection. Replace the extended memory allocated by HIMEM.SYS. hard disk. Replace the motherboard. 0183h – Check the installation of the SDRAM modules. 9602h – (See Hard Disk Tests at end of table.) 0190h Replace the SDRAM modules (each 9607h 01000000h represents 16 MB). Replace the Floppy Disk Tests motherboard. Replace the CPU. 0301h – Replace the floppy drive. Replace the 01A0h – Replace the CPU. Replace the motherboard. 0304h motherboard. 01B3h 0305h Run the Floppy Disk Controller test. Make sure Hard Disk Tests the floppy diskette is fully inserted in the drive. 0201h Replace the hard disk. Replace the Make sure the drive is properly installed. motherboard. Replace the diskette. Replace the floppy drive. 0202h – Check test parameters and repeat the test. Replace the motherboard. 0204h Replace the hard disk. 0306h Replace the floppy drive. 0205h Replace the motherboard. 0307h – Run the Floppy Disk Controller test. Make sure 0207h Run BIOS Setup and check the hard disk type. 030Bh the floppy diskette is fully inserted in the drive. Check the hard disk connection. Replace the Make sure the drive is properly installed. hard disk. Replace the motherboard. Replace the diskette. Replace the floppy drive. Replace the motherboard. 0208h – Repeat the test. 0209h 030Ch Replace the floppy drive. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-25, Code Suggestions Code Suggestions Keyboard Tests Video Tests 0400h – Replace the motherboard. 0900h – Replace the video PCA. Replace the 0401h 0905h motherboard. 0410h – Check the keyboard ribbon cable connection. 0911h If this test fails on the internal display, replace 0414h Replace the keyboard. Replace the the video PCA. Replace the motherboard. motherboard. 0912h – Replace the video PCA. Replace the 0415h Replace the keyboard. Replace the 0933h motherboard. switchboard PCA. Replace the motherboard. 2100h – Replace the display assembly. Replace the 0416h – Replace the keyboard. Replace the 2102h video PCA. Replace the motherboard. If error 0418h motherboard. also occurs with external monitor, replace the 900Fh Replace the switchboard PCA. Replace the motherboard. motherboard. 2110h – Replace the video PCA. Replace the 901Ch Replace the keyboard. Replace the 2120h motherboard. Replace the display assembly. motherboard. 2130h Replace the display assembly. Replace the 901Dh Replace the CD player PCA. Replace the video PCA. Replace the motherboard. If error motherboard. also occurs with external monitor, replace the motherboard. Serial Port Tests 2140h – Replace the video PCA. Replace the 0601h For the external loopback test, make sure the 2141h motherboard. Replace the display assembly. loopback connector is installed and constructed properly. For the external or internal loopback 2150h Replace the display assembly. Replace the test, replace the motherboard. video PCA. Replace the motherboard. If error also occurs with external monitor, replace the 0602h Replace the motherboard. motherboard. 0603h For the external loopback test, make sure the 9016h Reset the notebook. Replace the motherboard. loopback connector is installed and constructed properly. For the external or internal loopback 9017h See page 5-2 for cosmetic guidelines. If test, replace the motherboard. warranted, replace the display assembly. 0604h – Replace the motherboard. CD Tests 0605h 0A00h Insert a CD in the drive. 0606h For the external loopback test, make sure the 0A01h Repeat the test. Replace the CD drive. loopback connector is installed and constructed 0A02h No repair. (Automatic close not supported.) properly. For the external or internal loopback test, replace the motherboard. 0A03h Insert a different CD in the drive and repeat the test. Make sure the CD drive is installed 0607h Make sure the loopback connector is installed properly. Replace the CD drive. Replace the and constructed properly. Replace the motherboard. motherboard. 0A04h Insert a data CD in the drive and repeat the 0608h – Replace the motherboard. test. 0619h 0A05h Insert a different CD in the drive and repeat the Parallel Port Tests test. Make sure the CD drive is installed 0701h For the external loopback test, make sure the properly. Replace the CD drive. Replace the loopback connector is installed and constructed motherboard. properly. For the external or internal loopback 0A06h Insert a data CD in the drive and repeat the test, replace the motherboard. test. Replace the drive. 0702h Replace the motherboard. 0A07h Repeat the test. Replace the drive. 0704h – Replace the motherboard. 0A08h Insert an audio CD and repeat the test. 0706h Replace the drive. 0707h Connect the loopback connector. 0A09h Repeat the test. Replace the drive. 0708h – Replace the motherboard. 0A10h – Insert an audio CD and repeat the test. 0709h 0A11h Replace the drive. Audio Tests 0A12h Insert a different multisession CD and repeat 0801h – Check the speaker connection. Replace the top the test. Replace the drive. 0804h case. Replace the motherboard. SMBUS Tests 0806h – If external speakers are being used, make sure 0E00h – Replace the motherboard. 0816h the speakers are properly connected. Rerun 0E20h the test. Replace the speakers that fail this test repeatedly. 08C0h – Check the speaker connections. Replace the 08C2h top case. Replace the motherboard. 08D0h – Replace the motherboard. 08F3h 3-26 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Code Suggestions Code Suggestions TI CardBus Tests Microphone Tests 1201h Remove any mini-PCI PCA and repeat the test. 9003h Replace the top case. Replace the 1202h – Replace the motherboard. motherboard. 1203h 9004h Replace the motherboard. 1205h – Insert a different PC Card and repeat the test. USB Port Test 1206h Replace the PCMCIA socket. Replace the 9006h Make sure a USB device is connected to the motherboard. USB port being tested. Select the correct 1207h Reset the notebook. Replace the motherboard. speed for the device. Try another USB device. USB Tests Replace the motherboard. 1301h – Replace the motherboard. Sound Tests 1316h 9018h – If this error occurs for external headphone, 9006h (See USB Port Test below.) 901Ah replace the motherboard. Otherwise, check speaker connections. Replace the top case. ACPI Tests Hard Disk Tests 1701h – Replace the motherboard. 1702h 9602h Failure may occur soon. Back up data and replace the hard disk. DVD Tests 9603h Repeat the hard disk test. If other errors occur, 1900h – Insert a different DVD in the drive and repeat follow the instructions for those errors. 1904h the test. Replace the DVD drive. 9604h Back up data if possible, then reinstall 1905h Make sure the DVD Drive region and DVD applications. Use the Recovery CDs to Media region match. If the region is not set for reformat the hard disk and reinstall factory the drive, use an unencrypted DVD. software. LAN/Modem Tests (3Com modem only) 9605h Run the full HDD test, For a notebook that 8000h Repeat the test with the LAN cable/phone line does not give an F10 prompt at boot (no unplugged. Replace the cable/phone line. Hibernate partition) or that has a non-Windows Check the connections. Replace the mini-PCI operating system, this error may not indicate a PCA. Replace the motherboard. failure. Otherwise, use the Recovery CDs to Note: the test checks only the internal reformat the hard disk and reinstall factory hardware up to the mini-PCI PCA, and does software. not check the mini-PCI panel or external 9606h Run the full HDD test. Use the Recovery CDs cabling. to reformat the hard disk and reinstall factory Fan Tests software. 9607h Back up data if possible, then use the 9001h If the fan is already running, you may not hear Recovery CDs to reformat the hard disk and a change. Check the heatsink connection. reinstall factory software. Replace the hard Replace the heatsink. Replace the disk. motherboard. 9002h Reset the notebook. Replace the motherboard. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-27,

Power-On Self-Test

N ote If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST messages. The POST (power-on self-test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. If an error message appears, confirm the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or firmware failure—some messages are for information only. First, confirm the failure by performing a “clean” boot: If the computer fails to restart with a clean boot, it requires repair. 1. Remove all accessories, including SDRAM modules, PC cards, printer, external monitor, pointing device, and keyboard. 2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. 3. Press the system-off switch to return the notebook to a known state. If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3-4. POST Terminal-Error Beep Codes Beep Codes* POST Description 1 One short beep before boot. 1-2 Search for option ROMs. 1-2-2-3 BIOS ROM checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test NS87570 Keyboard Controller (part of motherboard). 1-3-4-1 RAM failure on address line xxxx. 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus. 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus. 2-1-2-3 Check ROM copyright notice. 2-2-3-1 Test for unexpected interrupts. 1 long-2 short Improper video configuration (check video PCA DIP switches, replace video PCA) or external ROM checksum failure. 1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch settings). * Up to four groups of short beeps, except as noted. 3-28 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD),

The following table lists POST messages and explanations for reported problems. If the system fails

after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error. Table 3-5. POST Messages Message Description 0200 Failure Fixed Disk The hard disk is not working or not configured properly. Make sure the disk is installed properly. Use BIOS Setup to make sure the hard disk type is correctly identified. 0210 Stuck key A key is stuck on the keyboard. 0211 Keyboard error The keyboard is not working. 0212 Keyboard Controller Failed The keyboard controller failed its test. The motherboard may need to be replaced (it contains the keyboard controller). 0213 Keyboard locked – Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS – Run SETUP The monitor type is not correctly identified in BIOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected. 0232 Extended RAM Failed at offset: nnnn Extended memory is not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead – Replace and run SETUP The CMOS clock battery indicator shows that the battery is dead. Connect the AC adapter for at least 24 hours. Replace the motherboard. 0251 System CMOS checksum bad – Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter BIOS Setup and enter your own values. If the error persists, check the system battery. Connect the AC adapter for at least 24 hours. Replace the motherboard. 0260 System timer error The timer test failed. Replace the motherboard. 0270 Real time clock error The real-time clock failed the BIOS test. The motherboard may need to be replaced. 0280 Previous boot incomplete – Default configuration used The previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup. If failure was caused by incorrect values that are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS The memory size found by POST differed from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is installed properly and defined with the proper diskette type in BIOS Setup. 02B2 Incorrect Drive A type – run SETUP The type of floppy drive A: is not correctly identified in BIOS Setup. 02B3 Incorrect Drive B type – run SETUP The type of floppy drive B: is not correctly identified in BIOS Setup. 02D0 System cache error – Cache disabled The RAM cache failed and BIOS disabled the cache. The CPU may need to be replaced. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. 02F4: EISA CMOS not writeable ServerBIOS2 test error: Cannot write to EISA CMOS. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-29, Message Description 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). 02F7: Fail-Safe Timer NMI Failed ServerBIOS2 test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Resolve the resource conflict for the specified device. CD ROM Drive CD ROM Drive identified. Entering SETUP ... Starting the BIOS Setup program. Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address that failed the memory test. Each 1 in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory. Fixed Disk n Fixed disk n (0–3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. I/O device IRQ conflict An I/O device has an IRQ conflict. PS/2 Mouse Boot Summary Screen: A PS/2 mouse is installed. nnnn kB Extended RAM Passed Where nnnn is the amount (in KB) of SDRAM successfully tested. nnnn Cache SRAM Passed Where nnnn is the amount (in KB) of system cache successfully tested. nnnn kB Shadow RAM Passed Where nnnn is the amount (in KB) of shadow RAM successfully tested. nnnn kB System RAM Passed Where nnnn is the amount (in KB) of system RAM successfully tested. Operating system not found No operating system was found on drive A: or drive C:. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Parity Check 1 nnnn A parity error was found in the system bus. (Parity is a method for checking errors in binary data: a parity error indicates that some data has been corrupted.) The BIOS attempts to locate the address and display it on the screen, and otherwise displays ????. Parity Check 2 nnnn A parity error was found in the I/O bus. The BIOS attempts to locate the address and display it on the screen, and otherwise displays ????. Press to resume, to Setup, for previous Displayed after any recoverable error message. Press to resume the boot process, or to enter BIOS Setup and change the settings. Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen. Press to enter Setup Optional message displayed during POST. PS/2 Mouse: A PS/2 mouse was identified. System BIOS shadowed System BIOS was copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS that can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS was copied to shadow RAM. 3-30 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD),

Sycard PCCtest 450/460 CardBus Card (Optional)

The PCCtest 450 and 460 CardBus Cards (version 1.05) available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest product contains these components: • PCCtest 450 or 460 (revision 1.05) PC Card. • PCCtest 450/460 test software disk. (Software updates are available at the Sycard Technology web site: http://www.sycard.com.) • Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card. In addition, you will need this: • CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. The Sycard PCCtest 450 and 460 provide the following tests. See the Sycard documentation for details about running the tests. Table 3-6. Sycard PCCtest Commands Slot PCMCIA PC Card (16-bit) test CardBus (32-bit) test (PC Card configuration header) (CardBus configuration header) XE3/N5000 Upper PCT450 -1 -v -b75 TESTCB -1 -v -b75 (technology codes Lower PCT450 -0 -v -b75 TESTCB -0 -v -b75 GE and GD) HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-31,

Desktop and Windows Management Interfaces (DMI/WMI)

N ote HP TopTools are not supported on Pavilion models. The Desktop Management Interface and Windows Management Instrumentation are basically sets of rules for accessing information about a computer. DMI/WMI allows an application to determine, for example, the operating system being used, which hardware and software components are in the computer, and possibly whether any of the components need replacing. A local or remote application can use the DMI/WMI interface to check which hardware and software components are installed on your computer, and may be able to tell how well they are working or if they need replacement. Installing the DMI Package The DMI package is either preinstalled on the computer’s hard disk or can be downloaded from http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly installed before it can be used. Install the package as follows. To install the DMI/WMI preloaded on the hard disk: • In Windows, click Start, All Programs, HP TopTools for Notebooks, Setup. To install the DMI from the Recovery CDs or from floppy disks: 1. Insert Recovery CD disk 1 into the CD/DVD drive, or insert floppy disk #1 into the floppy drive. 2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\drivers), or from floppy disk #1. Using DMI/WMI For a complete description of how to use DMI/WMI, see the following documentation provided with the computer: • A README.TXT file: click Start, All Programs, HP TopTools for Notebooks, Read me. • A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and attribute definitions): click Start, All Programs, HP TopTools, HP TopTools Help. Uninstalling the DMI Package 1. Click Start, All Programs, HP TopTools for Notebooks, Uninstall WMI. 2. Restart the notebook. 3-32 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD),

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Restart the computer. 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. • Press F5 or F6 to move through values for the current parameter, or press Enter to change a setting. 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup again, and marks the conflicting settings. Table 3-7. BIOS Setup Menus and Parameters Omnibook XE3: Settings for BIOS version GE.M1.02 (Autumn 2001). Main Menu Description Default BIOS Revision Shows the current BIOS version. Detected automatically System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using mm/dd/yy format. Floppy Drive Sets the floppy drive type. Detected and set automatically Internal Hard Disk Sets the hard disk drive size. Detected and set automatically Quiet Boot When enabled, hides summary of power-on self-test and Enabled messages during boot. Video Display Device Sets whether the notebook automatically switches to an Auto external display if one is detected (Auto), or uses both the built-in and external displays (Both). Video Expansion When enabled, the video image covers the entire display in Disabled lower resolution modes. When disabled, the video image is centered in the display. Television Type NTSC or PAL standard. NTSC System Memory Shows the system memory size. Detected automatically Extended Memory Shows the extended memory size. Detected automatically CPU Serial Number When enabled, makes Intel CPU serial number available to Enabled (on selected models) software. HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-33, System Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices Auto when an external PS/2 mouse is connected. External Fn Key Not on all models. Sets whether left Ctrl+left Alt on an Enabled external keyboard is interpreted as the Fn key. IDE Controller Enables the primary channel (Primary), primary and Both (selected models) secondary channel (Both), or neither (Disabled). FDD Controller Enables the floppy drive. Enabled LCD Status Panel Display Enables display on the status panel. Enabled LCD Status Panel Date Sets the date format used in the status panel. mm/dd/yy Format LCD Status Panel Time Sets the time format used in the status panel. hh:mm AM/PM Format (24-hour format) Security Menu Description Default User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Press Enter to set, change, or clear the user password. (The Enter administrator password must be set first.) The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Set Supervisor Password Press Enter to set, change, or clear the administrator Enter password, which protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Password Required to Sets whether a user password is required when the notebook Enabled Boot boots. Requires the administrator password for changes. Boot Menu Description Default Shows the order of boot devices. Use the F5 and F6 keys to 1. Hard Drive change the order. 2. Floppy Disk 3. CD-ROM/DVD Drive Exit Menu Description Saving Changes and Exit Saves Setup changes to CMOS, then exits and reboots. Discarding Changes Discards any Setup changes made since last save, then exits and Exit and reboots. Does not affect security, date, or time changes. Get Default Values Restores default settings, and remains in Setup. Does not affect security, date, or time changes. Load Previous Values Discards any Setup changes made since last save, and remains in Setup. Does not affect security, date, or time changes. Save Changes Saves Setup changes to CMOS, and remains in Setup. Security settings are saved when changed. 3-34 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD), Updating the Notebook’s BIOS Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. Use e-DiagTools for Windows to download and install BIOS these updates as needed. C aution The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utility—except for BIOS passwords—so record these before performing the update. Update the notebook’s BIOS as follows: 1. In Windows, exit any programs that are running. 2. Undock the notebook if it is docked, and remove any PC cards from it. 3. Connect the AC adapter to the notebook. 4. Connect any cables or equipment needed to connect to the Internet. 5. Click Start, Programs (or All Programs), HP e-DiagTools, e-DiagTools for Windows. 6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the update process begins, do not interrupt it. The first time you make an Internet connection from this program on a particular unit, click Change Settings in the Connect window to define your connection settings. 7. When the process is completed, reset the system: insert a pin or straightened paper clip into the recess on the left side of the computer, underneath the PC card eject buttons. BIOS updates are also available from the HP Customer Care web site (www.hp.com/go/support). HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-35,

Replaceable Parts

This chapter contains an exploded view of the notebook, and the following lists of parts: • Replaceable parts for technology code GE (page 4-3) and technology code GD (page 4-5). • Accessory replaceable parts (page 4-7). • Part number reference (page 4-8). HP Omnibook XE3 (Technology Codes GE and GD) Replaceable Parts 4-1, Figure 4-1. Exploded View 4-2 Replaceable Parts HP Omnibook XE3 (Technology Codes GE and GD), Table 4-1. Replaceable Parts for Technology Code GE Models Description Part Number Exchange User- Part Number Repl. 1 Battery, Li-Ion (6-cell) F3925-60902 Yes 1 Battery, Li-Ion (9-cell) F3925-60901 Yes 1 Battery, NiMH F3925-60903 Yes 2 Case, bottom F3925-60960 No 3 Case, top (defeatured) F3925-60922 No 3 Case, top (full-featured) F3925-60923 No 4 Cover, keyboard F3925-60915 No 5 Display, 14.1-in F3925-60904 F3925-69004 No 5 Display, 15-in F3925-60905 F3925-69005 No 5 Display, 15.0-in SXGA+ F3925-60908 F3925-69008 No 6 Drive, CD F3925-60936 No 6 Drive, CD-RW (8x) F3925-60937 No 6 Drive, DVD F3925-60938 No 6 Drive, DVD/CD-RW Combo F3925-60939 No 7 Drive, floppy disk F3925-60935 No 8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F1664-60902 F1664-69002 No 8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) F2072-60908 F2072-69108 No 8 Drive, hard disk (10 GB, 9.5 mm, F1660-60912 F1660-69112 No IBM DJSA-210) 8 Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 No 8 Drive, hard disk (20 GB, 9.5 mm, F1660-60914 F1660-69114 No IBM [Diablo] ATA100) 8 Drive, hard disk (30 GB, 9.5 mm, F2332-60903 F2332-69003 No Toshiba ATA66) 9 Heatsink assembly (with fan) F2111-60949 No 10 Keyboard, French F2111-60917 No 10 Keyboard, Japanese F2111-60935 No 10 Keyboard, Spanish F2111-60919 No 10 Keyboard, U.K. English F2111-60916 No 10 Keyboard, U.S. English F2111-60915 No Kit, base labels (XE3—includes rating label, F3925-60965 No safety label, business card holder, barcode overlay) Kit, cables (includes modem cable, LAN cable, F2330-60916 No audio cable, and headphone PCA) Kit, covers F3925-60921 Yes 12 Cover, SDRAM (see above kit) Yes 13 Cover, mini-PCI (see above kit) Yes 14 Doors, PCMCIA (with springs) (see above kit) Yes 15 Module, CPU (AMD Athlon, 1.1 GHz) 1822-0582 F3930-69101 No 15 Module, CPU (AMD Athlon, 1 GHz) 1822-0259 F2409-69104 No 15 Module, CPU (AMD Athlon, 950 MHz) 1822-0258 F3928-69101 No 15 Module, CPU (AMD Athlon, 900 MHz) 1822-0257 F2409-69103 No 15 Module, CPU (AMD Duron, 900 MHz) 1822-0580 F3931-69101 No 16 Kit, hard disk drive carrier (includes bracket, F2111-60956 No strap, connector, mounting screws) Kit, LCD screw covers (includes covers for all F3925-60975 Yes display sizes) HP Omnibook XE3 (Technology Codes GE and GD) Replaceable Parts 4-3, Description Part Number Exchange User- Part Number Repl. Kit, screws (includes all screws needed to F3925-60976 No replace all notebook FRUs) 18 Screw, M2.5x4 mm (see above kit) No 19 Screw, M2.5x5 mm (see above kit) No 20 Screw, M2.5x8 mm (see above kit) No 21 Standoff screw, 5 mm (see above kit) No 22 Heatsink standoff screw, 5 mm (see above kit) No 23 CD player PCA standoff screw, 5 mm (see above kit) No 24 Screw, M2.5x8 mm, flanged (see above kit) 25 Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Yes 25 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Yes 26 PCA, CD player F2111-60946 No 27 PCA, mini-PCI (LAN/modem) F2409-60907 Yes 27 PCA, mini-PCI (LAN/modem) Malaysia F2409-60908 Yes 27 PCA, mini-PCI (modem) F2409-60909 Yes 27 PCA, mini-PCI (modem) Malaysia F2409-60910 Yes 28 PCA, motherboard (full featured) F3925-60950 F3925-69050 No 28 PCA, motherboard (defeatured) F3925-60967 F3925-69067 No 29 PCA, switchboard F2111-60941 No 30 PCA, video F2330-60911 No 30 PCA, video, SXGA+ F2409-60912 No 31 Set, hinge saddle F2330-60910 No Set, thermal pad F2111-60951 No 32 Socket, PCMCIA (2-slot) F2111-60960 No 4-4 Replaceable Parts HP Omnibook XE3 (Technology Codes GE and GD), Table 4-2. Replaceable Parts for Technology Code GD Models Description Part Number Exchange User- Part Number Repl. 1 Battery, Li-Ion (9-cell) F2111-60901 Yes 2 Case, bottom F2330-60914 No 3 Case, top (defeatured) F2300-60903 No 3 Case, top (full-featured) F2111-60947 No 4 Cover, keyboard F2111-60939 No 5 Display, 13.3-in (cole gray) F2111-60980 F2111-69080 No 5 Display, 13.3-in (silver) F2330-60906 F2330-69006 No 5 Display, 14.1-in (cole gray) F2111-60911 F2111-69011 No 5 Display, 14.1-in (silver) F2330-60904 F2330-69004 No 5 Display, 14.1-in (blue) F2300-60912 F2300-69012 No 5 Display, 15-in (cole gray) F2111-60913 F2111-69013 No 5 Display, 15-in (silver) F2330-60905 F2330-69005 No 5 Display, 15-in (blue) F2300-60917 F2300-69017 No 6 Drive, CD F2111-60954 No 6 Drive, CD-RW (4x) F2300-60904 No 6 Drive, CD-RW (8x) F2300-60918 No 6 Drive, DVD F2111-60955 No 6 Drive, DVD/CD-RW Combo F2300-60905 No 7 Drive, floppy disk F2111-60953 No 8 Drive, hard disk (20 GB, 9.5 mm, Hitachi) F2072-60913 F2072-69113 No 8 Drive, hard disk (20 GB, 9.5 mm, F1660-60914 F1660-69114 No IBM [Diablo] ATA100) 8 Drive, hard disk (30 GB, 9.5 mm, F2332-60903 F2332-69003 No Toshiba ATA66) 9 Heatsink assembly (with fan) F2111-60949 No 10 Keyboard, French F2111-60917 No 10 Keyboard, Japanese F2111-60935 No 10 Keyboard, Spanish F2111-60919 No 10 Keyboard, U.K. English F2111-60916 No 10 Keyboard, U.S. English F2111-60915 No Kit, base labels (XE3—includes rating label, F2111-60968 No safety label, business card holder, barcode overlay) Kit, base labels Pavilion—includes rating label, F2111-60969 No safety label, business card holder, barcode overlay) Kit, cables (includes modem cable, LAN cable, F2330-60916 No audio cable, and headphone PCA) Kit, covers F2330-60909 Yes 12 Cover, SDRAM (see above kit) Yes 13 Cover, mini-PCI (see above kit) Yes 14 Doors, PCMCIA (with springs) (see above kit) Yes 15 Module, CPU (AMD Athlon, 1 GHz) 1822-0259 F2409-69104 No 15 Module, CPU (AMD Athlon, 900 MHz) 1822-0257 F2409-69103 No 15 Module, CPU (AMD Duron, 850 MHz) 1822-0497 F2410-69102 No 15 Module, CPU (AMD Duron, 800 MHz) 1822-0528 F2410-69101 No 16 Kit, hard disk drive carrier (includes bracket, F2111-60956 No strap, connector, mounting screws) HP Omnibook XE3 (Technology Codes GE and GD) Replaceable Parts 4-5, Description Part Number Exchange User- Part Number Repl. Kit, LCD screw covers (includes covers for all F2111-60914 Yes display sizes) Kit, screws (includes all screws needed to F2111-60972 No replace all notebook FRUs) 18 Screw, M2.5x4 mm (see above kit) No 19 Screw, M2.5x5 mm (see above kit) No 20 Screw, M2.5x8 mm (see above kit) No 21 Standoff screw, 5 mm (see above kit) No 22 Heatsink standoff screw, 5 mm (see above kit) No 23 CD player PCA standoff screw, 5 mm (see above kit) No 24 Screw, M2.5x8 mm, flanged (see above kit) 25 Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Yes 25 Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Yes 26 PCA, CD player F2111-60946 No PCA, display inverter, 13.3-in TFT F2330-60925 No PCA, display inverter, 14.1-in TFT F2330-60926 No PCA, display inverter, 15.0-in TFT F2330-60927 No 27 PCA, mini-PCI (LAN/modem) F2409-60907 Yes 27 PCA, mini-PCI (LAN/modem) Malaysia F2409-60908 Yes 27 PCA, mini-PCI (modem) F2409-60909 Yes 27 PCA, mini-PCI (modem) Malaysia F2409-60910 Yes 28 PCA, motherboard AMD H2.1 (modem/LAN) F2409-60903 F2409-69003 No 28 PCA, motherboard AMD H2.1/defeatured F2409-60904 F2409-69004 No (modem/LAN) 28 PCA, motherboard AMD H2.1 (modem only) F2409-60905 F2409-69005 No 28 PCA, motherboard AMD H2.1/defeatured F2409-60906 F2409-69006 No (modem only) 29 PCA, switchboard F2111-60941 No 30 PCA, video F2330-60911 No 31 Set, hinge saddle F2330-60910 No Set, thermal pad F2111-60951 No 32 Socket, PCMCIA (2-slot) F2111-60960 No 4-6 Replaceable Parts HP Omnibook XE3 (Technology Codes GE and GD), Table 4-3. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. AC adapter, auto (72-watt, Europe only) F2297-80001 Yes Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes Auto/airline AC adapter (75-watt) F1455-80003 Yes Power cord, replacement (Australia/New Zealand) 8120-6312 Yes Power cord, replacement (U.S./Canada/Taiwan/ 8120-6313 Yes Mexico/Philippines) Power cord, replacement (Europe/Israel/Egypt/ 8120-6314 Yes Saudi Arabia) Power cord, replacement (Japan) 8120-6316 Yes Power cord, replacement (India) 8121-0702 Yes Power cord, replacement (S. Africa) 8120-6317 Yes Power cord, replacement (Argentina) 8120-8367 Yes Power cord, replacement (People’s Rep. Of China) 8120-8373 Yes Power cord, replacement (Chile) 8120-8452 Yes Power cord, replacement (Hong Kong, Singapore, 8120-8699 Yes U.K.) Module, SDRAM, 128 MB, PC133 SODIMM 1818-8504 Yes Module, SDRAM, 256 MB, PC133 SODIMM 1818-8635 Yes Ultraslim AC adapter (60-watt, 19-V output) 0950-3988 Yes HP Omnibook XE3 (Technology Codes GE and GD) Replaceable Parts 4-7, Note In the Part Number column in the following table, parts are labeled with their model’s technology code (GE or GD). Parts with no label can be used on models of either code. Table 4-4. Part Number Reference Part Number Exchange Description User (technology code) Part Number Repl. 0950-3988 Ultraslim AC adapter (60-watt, 19-V output) Yes 1818-8504 Module, SDRAM, 128 MB, PC133 SODIMM Yes 1818-8504 Module, SDRAM, 128 MB, PC133 SODIMM Yes 1818-8635 Module, SDRAM, 256 MB, PC133 SODIMM Yes 1822-0257 F2409-69103 Module, CPU (AMD Athlon, 900 MHz) No 1822-0258 (GE) F3928-69101 Module, CPU (AMD Athlon, 950 MHz) No 1822-0259 F2409-69104 Module, CPU (AMD Athlon, 1 GHz) No 1822-0497 (GD) F2410-69102 Module, CPU (AMD Duron, 850 MHz) No 1822-0528 (GD) F2410-69101 Module, CPU (AMD Duron, 800 MHz) No 1822-0580 (GE) F3931-69101 Module, CPU (AMD Duron, 900 MHz) No 1822-0582 (GE) F3930-69101 Module, CPU (AMD Athlon, 1.1 GHz) No 8120-6312 Power cord, replacement (Australia/New Zealand) Yes 8120-6313 Power cord, replacement (U.S./Canada/Taiwan/ Yes Mexico/Philippines) 8120-6314 Power cord, replacement (Europe/Israel/Egypt/ Yes Saudi Arabia) 8120-6316 Power cord, replacement (Japan) Yes 8120-6317 Power cord, replacement (S. Africa) Yes 8120-8367 Power cord, replacement (Argentina) Yes 8120-8373 Power cord, replacement (People’s Rep. Of China) Yes 8120-8452 Power cord, replacement (Chile) Yes 8120-8699 Power cord, replacement (Hong Kong, Singapore, Yes U.K.) 8121-0702 Power cord, replacement (India) Yes F1455-80003 Auto/airline AC adapter (75-watt) Yes F1469-80001 Adapter, PS/2 “Y” (F1469A) Yes F1660-60912 (GE) F1660-69112 Drive, hard disk (10 GB, 9.5 mm, No IBM DJSA-210) F1660-60914 F1660-69114 Drive, hard disk (20 GB, 9.5 mm, No IBM [Diablo] ATA100) F1664-60902 (GE) F1664-69002 Drive, hard disk (10 GB, 9.5 mm, Hitachi) No F2072-60908 (GE) F2072-69108 Drive, hard disk (10 GB, 9.5 mm, Hitachi) No F2072-60913 F2072-69113 Drive, hard disk (20 GB, 9.5 mm, Hitachi) No F2111-60901 (GD) Battery, Li-Ion (9-cell) Yes F2111-60911 (GD) F2111-69011 Display, 14.1-in (cole gray) No F2111-60913 (GD) F2111-69013 Display, 15-in (cole gray) No F2111-60914 (GD) Kit, LCD screw covers (includes covers for all display Yes sizes) F2111-60915 Keyboard, U.S. English No F2111-60916 Keyboard, U.K. English No F2111-60917 Keyboard, French No 4-8 Replaceable Parts HP Omnibook XE3 (Technology Codes GE and GD), Part Number Exchange Description User (technology code) Part Number Repl. F2111-60919 Keyboard, Spanish No F2111-60935 Keyboard, Japanese No F2111-60939 (GD) Cover, keyboard No F2111-60941 PCA, switchboard No F2111-60946 PCA, CD player No F2111-60947 (GD) Case, top (full-featured) No F2111-60949 Heatsink assembly (with fan) No F2111-60951 Set, thermal pad No F2111-60953 (GD) Drive, floppy disk No F2111-60954 (GD) Drive, CD No F2111-60955 (GD) Drive, DVD No F2111-60956 Kit, hard disk drive carrier (includes bracket, strap, No connector, mounting screws) F2111-60960 Socket, PCMCIA (2-slot) No F2111-60968 (GD) Kit, base labels (XE3—includes rating label, safety No label, business card holder, barcode overlay) F2111-60969 (GD) Kit, base labels Pavilion—includes rating label, safety No label, business card holder, barcode overlay) F2111-60972 (GD) Kit, screws (includes all screws needed to replace all No notebook FRUs) F2111-60980 (GD) F2111-69080 Display, 13.3-in (cole gray) No F2297-80001 AC adapter, auto (72-watt, Europe only) Yes F2300-60903 (GD) Case, top (defeatured) No F2300-60904 (GD) Drive, CD-RW (4x) No F2300-60905 (GD) Drive, DVD/CD-RW Combo No F2300-60912 (GD) F2300-69012 Display, 14.1-in (blue) No F2300-60917 (GD) F2300-69017 Display, 15-in (blue) No F2300-60918 (GD) Drive, CD-RW (8x) No F2330-60904 (GD) F2330-69004 Display, 14.1-in (silver) No F2330-60905 (GD) F2330-69005 Display, 15-in (silver) No F2330-60906 (GD) F2330-69006 Display, 13.3-in (silver) No F2330-60909 (GD) Kit, covers Yes F2330-60910 Set, hinge saddle No F2330-60911 PCA, video No F2330-60914 (GD) Case, bottom No F2330-60916 Kit, cables (includes modem cable, LAN cable, audio No cable, and headphone PCA) F2330-60925 (GD) PCA, display inverter, 13.3-in TFT No F2330-60926 (GD) PCA, display inverter, 14.1-in TFT No F2330-60927 (GD) PCA, display inverter, 15.0-in TFT No F2332-60903 F2332-69003 Drive, hard disk (30 GB, 9.5 mm, No Toshiba ATA66) F2409-60903 (GD) F2409-69003 PCA, motherboard AMD H2.1 (modem/LAN) No F2409-60904 (GD) F2409-69004 PCA, motherboard AMD H2.1/defeatured No (modem/LAN) F2409-60905 (GD) F2409-69005 PCA, motherboard AMD H2.1 (modem only) No F2409-60906 (GD) F2409-69006 PCA, motherboard AMD H2.1/defeatured (modem No only) HP Omnibook XE3 (Technology Codes GE and GD) Replaceable Parts 4-9, Part Number Exchange Description User (technology code) Part Number Repl. F2409-60907 PCA, mini-PCI (LAN/modem) Yes F2409-60908 PCA, mini-PCI (LAN/modem) Malaysia Yes F2409-60909 PCA, mini-PCI (modem) Yes F2409-60910 PCA, mini-PCI (modem) Malaysia Yes F2409-60912 (GE) PCA, video, SXGA+ No F3925-60901 (GE) Battery, Li-Ion (9-cell) Yes F3925-60902 (GE) Battery, Li-Ion (6-cell) Yes F3925-60903 (GE) Battery, NiMH Yes F3925-60904 (GE) F3925-69004 Display, 14.1-in No F3925-60905 (GE) F3925-69005 Display, 15-in No F3925-60908 (GE) F3925-69008 Display, 15.0-in SXGA+ No F3925-60915 (GE) Cover, keyboard No F3925-60921 (GE) Kit, covers Yes F3925-60922 (GE) Case, top (defeatured) No F3925-60923 (GE) Case, top (full-featured) No F3925-60935 (GE) Drive, floppy disk No F3925-60936 (GE) Drive, CD No F3925-60937 (GE) Drive, CD-RW (8x) No F3925-60938 (GE) Drive, DVD No F3925-60939 (GE) Drive, DVD/CD-RW Combo No F3925-60950 (GE) F3925-69050 PCA, motherboard (full featured) No F3925-60960 (GE) Case, bottom No F3925-60965 (GE) Kit, base labels (XE3—includes rating label, safety No label, business card holder, barcode overlay) F3925-60967 (GE) F3925-69067 PCA, motherboard (defeatured) No F3925-60975 (GE) Kit, LCD screw covers (includes covers for all display Yes sizes) F3925-60976 (GE) Kit, screws (includes all screws needed to replace all No notebook FRUs) 4-10 Replaceable Parts HP Omnibook XE3 (Technology Codes GE and GD),

Reference Information

This chapter includes the following reference information: • Password removal policy. • Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls HP Customer Care to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. It may not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number and owner’s name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.) Further, the entity removing the password must log the name, serial number, and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. HP Omnibook XE3 (Technology Codes GE and GD) Reference Information 5-1,

Hewlett-Packard Display Quality Statement

TFT (Thin Film Transistor) display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications. Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer understands that cosmetic variations may also exist on the replacement display, and may require the customer to use a work- around to obscure the cosmetic imperfection. 4. If the cosmetic imperfection does meet the standards outlined in the table below, but nonetheless clearly obscures data or information in normal operating conditions with no work-around, then consider replacing the display. (For example: a group of pixels obscures a character in a document rendering the character difficult to interpret.) Work-arounds might include changing the background color of the window; changing the display brightness; repositioning the window; changing the font size or color, or changing display settings such as resolution. 5. Displays with cosmetic imperfections that do not conform to the following conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer. Customers who require a more perfect display solution, without bright or dim spots (pixels) should consider switching to an HPA (High-Performance Addressing) display. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented. 5-2 Reference Information HP Omnibook XE3 (Technology Codes GE and GD), Table 5-1. XE3 TFT LCD Guidelines (13.3/14.1/15.0-in XGA, 15.0-in SXGA+) Type of Imperfection Imperfections Not Allowed Electrical Imperfections: • 7 or more single bright dots. Bright dots (a) • 7 or more single dark dots. Dark dots (a) • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: • Any polarizer bubble, discoloration, or dent that is visible from at least Discoloration 36 cm (14 in). Polarizer bubbles, dents, scratches (b) Definitions of imperfections: a A bright or dark dot is a subpixel (red, green, or blue dot) that is stuck on or off. b A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size. In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size. HP Omnibook XE3 (Technology Codes GE and GD) Reference Information 5-3, 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number (P)F2113-90026 English Printed in Taiwan]
15

Similar documents

Notice In a continuing effort to improve the quality of our products, technical and environmental information
Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company mak
Tips and Troubleshooting 1 Tips for Using Your OmniBook XE 2 Troubleshooting
Tips and Troubleshooting 1 Tips for Using Your OmniBook XE Configuring the OmniBook XE with the BIOS Setup Utility Testing the Operation of the OmniBook XE Creating a Hibernate Partition Recovering Software Enabling Pulse Dialing in France, Belgium, and Spain Using Enhanced Video and Dual Monitors 2
Notice In a continuing effort to improve the quality of our products, technical and environmental information
Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company mak
Operating the HP Notebook PC with a Windows 2000 Upgrade
Operating the HP Notebook PC with a Windows 2000 Upgrade Certain OmniBook-specific functions of your computer will work differently with the new operating system, Windows 2000. This altered functionality is explained below. For general operating information using Windows 2000, refer to Microsoft’s W
Service Manual
Service Manual HP OmniBook 300, 425, 430, 530 Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but
HP OmniBook 4000C/CT Familiarization Guide
HP OmniBook 4000C/CT Familiarization Guide This guide is for experienced HP Response Center personnel, CEs, and reseller technicians, such as personnel who have already completed the HP Vectra PC family training course, or equivalent, and have at least six months of experience servicing the HP Vectr
HP Notebook PC
HP Notebook PC Reference Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantabilit
HP Notebook PC
HP Notebook PC Startup Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability
Current Service Notes for HP OmniBooks. 13 June 2000
Ob 800 800-01 Fix on fail CPU Insulator 09/12/1996 800-02a Fix on fail 40 minutes 1.02 Suspend/Resume Issues and BIOS 1.02 01/29/1997 800-03 Fix on fail Flash Card Incompatability 11/04/1996 800-04 Fix on fail STANDOFF-HEX Replacement 12/03/1996 800-05 Fix on fail 30 minutes Mouse Tracking Problem 1
HP Omnibook XT/VT6200 PC Technology Code EG Corporate Evaluator’s Guide
HP Omnibook XT/VT6200 PC Technology Code EG Corporate Evaluator’s Guide Notice Technology Code EG This guide contains information about only the Omnibook XT/VT6200, technology code EG. The technology code is shown on the serial-number label on the bottom of the computer, and it is also included in t
HP Notebook PC
HP Notebook PC Reference Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantabilit
HP Omnibook XT6050 Technology Code EF
HP Omnibook XT6050 Technology Code EF Corporate Evaluator’s Guide Notice Technology Code EF This guide focuses on the Omnibook XT6050, technology code EF—even though user information is also included for the Omnibook 6100, technolofy code EB. The technology code is shown on the serial-number label o
Before suspending, docking, or undocking your computer, always save your data and close any applications
11 Mar 2002 This file contains the most up-to-date information on the following topics: Sources of Information about the HP notebook computer and Windows Precautions Working with Graphic-Intensive Applications Working with Audio Waking from LAN in a Dock F1477 Docking System Not Supported Windows 20
HP Notebook PC
HP Notebook PC Startup Guide Notice This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability
Tecra 780CDM / 780DVD Disassembly Overview
Tecra 780CDM / 780DVD Disassembly Overview The information offered in this section is an overview of the Maintenance Manual, Chapter 4, Replacement Procedures. If you have any questions or concerns regarding the proper procedure please refer to the Mainte- nance Manual through the Toshiba Service an
Tecra 750 Series Disassembly Overview
Tecra 750 Series Disassembly Overview The information offered in this section is an overview of the Maintenance Manual, Chapter 4, Replacement Procedures. If you have any questions or concerns regarding the proper procedure please refer to the Mainte- nance Manual through the Toshiba Service and Sup
TM Satellite Pro GENERAL INFORMATION
TM Satellite Pro GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips Screwdriver (Size 0&1) 2. Flat head Screwdriver 3. Security Torx (Size 7) 4. Case Separator 5. ESD Wrist Strap 6. ESD mats 7. Tweezers Before attempting any of the following procedures, make sure t
TM GENERAL INFORMATION
TM GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips Screwdriver (Size 1) 2. 5mm Flat head Screwdriver 3. Security Torx (Size 7) 4. Case Separator 5. ESD Wrist Strap 6. ESD mats 7. Tweezers Before attempting any of the following procedures, make sure that the main
TM GENERAL INFORMATION
TM GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips Screwdriver (Size 0&1) 2. Flat head Screwdriver 3. Security Torx (Size 7) 4. Case Separator 5. ESD Wrist Strap 6. ESD mats 7. Tweezers Before attempting any of the following procedures, make sure that the main b
FIELD REPLACEABLE UNIT DOCUMENTATION TM GENERAL INFORMATION Before attempting any of the following procedures, make sure that the main battery and AC adaptor is
FIELD REPLACEABLE UNIT DOCUMENTATION TM GENERAL INFORMATION For Parts listing use TOSHFAX Doc: 3440CT(PP344C-2PU82): #7219 3480CT(PP348C-4PU82): #7228 Before attempting any of the following procedures, make sure that the main battery and AC adaptor is not connected to the unit and the environment in
TM GENERAL INFORMATION
TM GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips screwdriver (Size 0) 2. Phillips Screwdriver (Size 1) 3. Flat head screwdriver (5mm) 4. Hex driver (5mm) 5. Security Torx(Size8) 6. Case Separator 7. ESD Wrist Strap 8. ESD mats 9. Tweezers Before attempting any
TM GENERAL INFORMATION Before attempting any of the following procedures,
TM GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips Screwdriver (Size 1) 2. 5mm Flat head Screwdriver 3. Case Separator 4. ESD Wrist Strap 5. ESD mats 6. Tweezers Before attempting any of the following procedures, make sure that the main battery and AC adaptor is
FIELD REPLACEABLE UNIT DOCUMENTATION
TM 1700 Series GENERAL INFORMATION Tools Required for Proper Disassembly and Reassembly: 1. Phillips Screwdriver (Size 1) 2. Flat head screwdriver (5mm) 3. Hex driver (5mm) 4. Case Separator 5. ESD Wrist Strap 6. ESD mats 7. Tweezers Before attempting any of the following procedures, make sure that
Information in this document is subject to change without notice. Caution Markings for Lithium/Ion Battery - The following or similar
PCG-GR150/GR150K/GR170/GR170K SERVICE MANUAL For American Area US Model Canadian Model S400 Lineup : PCG-GR150 PCG-GR150K PCG-GR170 PCG-GR170K Illust : PCG-GR170K entia l onfidC NOTEBOOK COMPUTER 9-872-218-11 Information in this document is subject to change without notice. Caution Markings for Lith
Information in this document is subject to change without notice. Caution Markings for Lithium/Ion Battery - The following or similar
PCG-FX777/FX877 SERVICE MANUAL For American Area Latin Model Ver 1-2001J All the supplementary information are attached at the end of data files. Update List S400 Lineup : PCG-FX777 PCG-FX877 Illust : PCG-FX877 ial onfid ent C NOTEBOOK COMPUTER 9-872-288-01 Information in this document is subject to
PCGA-DSD5/DSM5 SERVICE MANUAL US Model ial
PCGA-DSD5/DSM5 SERVICE MANUAL US Model Canadian Model S400 ial Specifications nt Drive performance Operating humidity CD-RW/DVD Docking Station (PCGA-DSM5) e 20 % to 80 % (not condensed), provided that humidity is Reading speed: 24X max. CD-ROM/CD-R reading,d less than 65 % at 95 °F (35 °C) 12X max.
Information in this document is subject to change without notice. Caution Markings for Lithium/Ion Battery - The following or similar
PCG-SR27/SR27K SERVICE MANUAL US Model Canadian Model S400 Illust : PCG-SR27K tial onfid en C NOTEBOOK COMPUTER 9-872-215-11 Information in this document is subject to change without notice. Caution Markings for Lithium/Ion Battery - The following or similar texts shall be provided on battery pack o
Satellite® 2 Model: Satellite ® 1400/1405 Series
Satellite® 1400/1405 Series User’s Guide If you need assistance: InTouch® Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see Chapter 9 on page 219 in this guide. TOSHIBA C6616-1002M2 Model: Satellite ® 1400/1405 Seri
Viking Memory
Viking Memory 4. Locate the memory expan- INSTALLATIONGUIDEsion slot in the open compart- ® ment. Notice the location ofTOSHIBA the off-center key on the Portégé 300CT, 310CT, 320CT expansion slot. 5. To install a memory module, insert the module into the expansion slot at an angle and then push it
Viking Memory
Viking MemoryINSTALLATIONGUIDE6. Locate the holding screw at the ® top left corner of the open compart-TOSHIBA ment. Remove this screw with a Libretto 50CT & 70CT small Phillips head screwdriver. 7. To install the memory module, align the connector on the module with the con- nector in the system’s