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Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, p...
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Notice

In a continuing effort to improve the quality of our products, technical and environmental information in this document is subject to change without notice. This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein. Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers. © Copyright Hewlett-Packard Company 2000. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited. Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, SystemSoft Corporation, Crystal Semiconductor Corporation, Phoenix Technologies, Ltd., Silicon Motion Corporation, ESS, and Adobe Systems Incorporated. See the individual programs for additional copyright notices. Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. Pentium® and the Intel Inside logo are U.S. registered trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014, U.S.A.

Edition History

Edition 1... August 2000 ii HP OmniBook XE3,

Contents

1. Product Information ... 1-1 Technology Codes... 1-2 Features ... 1-3 Operation ... 1-6 Turning the Notebook On and Off ... 1-6 Checking the Notebook’s Status ... 1-7 Using Fn Hot Keys ... 1-9 Resetting the Notebook ... 1-10 Using the CD-ROM or DVD Player ... 1-11 Specifications ... 1-12 Hardware Specifications... 1-12 Software Specifications ... 1-14 System Resources... 1-15 Internal Design ... 1-18 2. Removal and Replacement ... 2-1 Disassembly Flowchart ... 2-2 Removing the Battery (User-Replaceable) ... 2-4 Removing an SDRAM Module (User-Replaceable)... 2-5 Removing the Mini-PCI PCA (User-Replaceable) ... 2-7 Removing the Keyboard Cover (with Hinge Covers) (User-Replaceable)... 2-9 Removing the Keyboard (User-Replaceable) ... 2-11 Removing the Hard Disk Drive Assembly (User-Replaceable)... 2-13 Replacing Small Parts (User-Replaceable) ... 2-16 Removing the Display Assembly (HP Authorized Service Providers Only)... 2-17 Removing the Top Case (HP Authorized Service Providers Only) ... 2-20 Removing the CD Player PCA (HP Authorized Service Providers Only)... 2-22 Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ... 2-23 Removing the Video PCA (HP Authorized Service Providers Only)... 2-25 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) ... 2-27 Removing the CPU Module (HP Authorized Service Providers Only) ... 2-29 Removing the Floppy Disk Drive (HP Authorized Service Providers Only) ... 2-31 Removing the CD-ROM/DVD Drive (HP Authorized Service Providers Only) ... 2-33 Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) ... 2-34 Reinstalling the Motherboard ... 2-37 Replacing the Bottom Case ... 2-38 Removing Notebook Components (HP Authorized Service Providers Only) ... 2-40 HP OmniBook XE3 iii, 3. Troubleshooting and Diagnostics ... 3-1 Troubleshooting ... 3-2 Troubleshooting the Problem ... 3-3 Verifying the Repair... 3-3 Suggestions for Troubleshooting ... 3-4 Diagnostic Tools ... 3-17 DiagTools ... 3-17 Power-On Self-Test... 3-24 Sycard PCCtest 450 CardBus Card (Optional) ... 3-27 Desktop Management Interface (DMI) ... 3-28 BIOS Setup Utility ... 3-30 4. Replaceable Parts ... 4-1 5. Reference Information ... 5-1 Password Removal Policy... 5-1 Hewlett-Packard Display Quality Statement ... 5-2 Service Notes ... 5-4 iv HP OmniBook XE3,

Figures

Figure 1-1. Top/Right View... 1-3 Figure 1-2. Front View... 1-4 Figure 1-3. Rear/Left View ... 1-4 Figure 1-4. Bottom View ... 1-5 Figure 1-5. Status Lights ... 1-7 Figure 1-6. Resetting the Notebook ... 1-10 Figure 1-7. Multimedia Buttons... 1-11 Figure 1-8. Replaceable Module Diagram... 1-18 Figure 2-1. Disassembly Flow ... 2-2 Figure 2-2. Removing the Battery... 2-4 Figure 2-3. Removing the SDRAM Cover ... 2-5 Figure 2-4. Removing an SDRAM Module... 2-6 Figure 2-5. Removing the Mini-PCI Card ... 2-8 Figure 2-6. Removing the Keyboard Cover Retaining Screws... 2-9 Figure 2-7. Removing the Keyboard Cover... 2-10 Figure 2-8. Loosening the Keyboard Retaining Screws ... 2-11 Figure 2-9. Disconnecting the Keyboard Cable... 2-12 Figure 2-10. Removing the Hard Disk Drive... 2-13 Figure 2-11. Removing the Hard Disk Carrier... 2-14 Figure 2-12. Removing the Display ... 2-18 Figure 2-13. Video PCA DIP Switches... 2-19 Figure 2-14. Removing the Top Case Retaining Screws ... 2-20 Figure 2-15. Removing the Top Case ... 2-21 Figure 2-16. Removing the CD Player PCA... 2-22 Figure 2-17. Removing the Hinge Saddle Retaining Screws... 2-23 Figure 2-18. Removing the Hinge Saddle... 2-24 Figure 2-19. Removing the Video PCA... 2-26 Figure 2-20. Removing the Heatsink Assembly ... 2-28 Figure 2-21. Removing the CPU Module ... 2-30 Figure 2-22. Removing the Floppy Disk Drive ... 2-32 Figure 2-23. Removing the CD-ROM/DVD Drive... 2-33 Figure 2-24. Removing the Motherboard... 2-36 Figure 2-25. Installing Docking Doors ... 2-38 Figure 2-26. Installing the PCMCIA Doors... 2-39 Figure 2-27. Example of Serial Number Label ... 2-39 Figure 3-1. Basic Troubleshooting Steps ... 3-2 Figure 3-2. DiagTools Screens — Basic and Advanced... 3-17 Figure 3-3. Serial and Parallel Loopback Connectors ... 3-19 Figure 4-1. Exploded View ... 4-2 HP OmniBook XE3 v,

Tables

Table 1-1. OmniBook XE3 Series Models ... 1-1 Table 1-2. Activating Power Modes ... 1-6 Table 1-3. Status Lights ... 1-8 Table 1-4. Fn Hot Keys... 1-9 Table 1-5. XE3 Series Hardware Specifications... 1-12 Table 1-6. XE3 Series Software Specifications ... 1-14 Table 1-7. System Interrupts... 1-15 Table 1-8. System Memory... 1-15 Table 1-9. System Input/Output Addresses (100-3FF)... 1-16 Table 1-10. DMA Channels ... 1-16 Table 1-11. XE3 Series Accessories ... 1-17 Table 1-12. Functional Structure ... 1-19 Table 2-1. Removal Cross-Reference ... 2-1 Table 2-2. Required Equipment ... 2-3 Table 2-3. Recommended Screw Torques ... 2-3 Table 2-4. Replacing Small Parts (User-Replaceable)... 2-16 Table 2-5. Removing Notebook Components... 2-40 Table 3-1. Scope of Diagnostic Tools... 3-4 Table 3-2. Troubleshooting Suggestions ... 3-5 Table 3-3. DiagTools Error Codes... 3-20 Table 3-4. POST Terminal-Error Beep Codes... 3-24 Table 3-5. POST Messages... 3-25 Table 3-6. Sycard PCCtest Commands... 3-27 Table 3-7. BIOS Setup Menus and Parameters... 3-30 Table 4-1. Replaceable Parts... 4-3 Table 4-2. Accessory Replaceable Parts ... 4-5 Table 4-3. Part Number Reference ... 4-6 Table 5-1. XE3 TFT LCD Guidelines ... 5-3 vi HP OmniBook XE3,

Introduction

This manual provides reference information for servicing the HP OmniBook XE3 notebook PC. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks. The manual is self-contained, so you can follow it without having equipment available. The following table lists other sources of information about the notebook and related products. Source Address or Number Comments HP Notebook Web Site http://www.hp.com/notebooks No usage restriction. http://www.europe.hp.com/notebooks (European mirror) HP Partnership Web http://partner.americas.hp.com Restricted to Authorized Resellers only. HP Asia Pacific Channel http://www.hp.com.au Restricted to DPSP Partners only. Support Centre for DPSP Partners HP/MCD Web Site http://www.mcd.hp.com HP’s internal web site for division information. America Online Keyword: HP Call (800) 827-6364 for membership within the US. CompuServe GO HP Call (800) 524-3388 for membership within the US. HP Support Assist CD-ROM (800) 457-1762 US and Canada. (801) 431-1587 Outside US and Canada. Microsoft Windows manual Information about Windows operating system. Microsoft Web http://www.microsoft.com Information and updates for Windows operating systems. HP OmniBook XE3 vii,

The OmniBook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to

medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment at a wide range of prices. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.

Table 1-1. OmniBook XE3 Series Models

Product 1 CPU 2 Display Hard Standard CD-ROM/DVD Mini-PCI Battery OS 4 Drive SDRAM (max. speed) Card 3 F2112X Celeron 550 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem NiMh 98/2K F2113X Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem LiIon 98/2K F2114X Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem LiIon 98/2K F2115X Celeron 650 MHz 14.1-in TFT XGA 5 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K F2116X Pentium III 700 MHz 14.1-in TFT XGA 10 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K F2117X Pentium III 700 MHz 15.0-in TFT XGA 10 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K F2118X Pentium III 700 MHz 15.0-in TFT XGA 10 GB 128 MB 8x DVD Modem/LAN LiIon 98/2K F2119X 5 Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K F2120X 5 Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K F2121X 6 Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM None LiIon 98/2K F2122X 6 Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM None LiIon 98/2K F2123X 6 Celeron 650 MHz 14.1-in TFT XGA 5 GB 64 MB 8x DVD None LiIon 98/2K F2124X 6 Pentium III 700 MHz 15.0-in TFT XGA 10 GB 64 MB 8x DVD None LiIon 98/2K F2126X 7 Celeron 600 MHz 14.1-in TFT XGA 10 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K This table lists only base product configurations—custom configurations are not included. 1 For the products listed: “x” suffix means “W”, “WT”, or “WG” for Windows 95 or Windows 98 installed, or “K”, “KT”, or “KG” for Windows 2000 installed (marketing distinction only). 2 Intel Mobile Pentium III or Intel Mobile Celeron processor. 3 All modems 56K. All LAN support Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps). 4 OS = Windows 98 (98), Windows 2000 (2K), or Windows Millennium Edition (ME). 5 North America (U.S.) only. 6 Europe only (modemless). 7 Japan only.

HP OmniBook XE3 Product Information 1-1

,

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this helps ensure continuing market momentum for HP products, it complicates technology deployment and support processes. To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. This manual refers to technology code deferences where applicable. The table below shows the technology codes and the changes they signify for the products. Before downloading software or drivers or performing repairs, note the technology code for the HP notebook model. Note that the first two characters of the BIOS ID (for example, GC.M1.02) indicate the hardware technology. You can also determine the BIOS ID using the BIOS Setup Utility, or by pressing ESC during the boot process when the HP logo appears. This manual contains service information for products having the following technology codes. Technology code Product name Details GC OmniBook XE3 Initial platform technology. Pavilion Notebook N5130/50/70/90/95 1-2 Product Information HP OmniBook XE3,

Features

The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2. Figure 1-1. Top/Right View 1. One-Touch buttons. 7. Click buttons. 2. Power button. 8. CD-ROM or DVD drive. 3. Status lights (left to right: power status, battery 9. Built-in microphone. status, caps lock, num lock, scroll lock, floppy 10. CD-ROM or DVD eject button. drive access, hard drive access, CD-ROM or DVD access. See page 1-7). 11. Standby button (blue). Suspends and resumes operation. 4. Pad Lock touch pad on/off button. 12. Modem port (on certain models). 5. Touch pad (pointing device). 13. LAN port (on certain models). 6. Scroll up/down toggle. HP OmniBook XE3 Product Information 1-3, Figure 1-2. Front View 14. Headphone jack. 17. Multimedia buttons. 15. Status panel mode select button. 18. Latch (to open display). 16. Status panel. Figure 1-3. Rear/Left View 19. AC adapter jack. 26. Two USB ports. 20. PS/2 port (external mouse or keyboard). 27. Microphone jack. 21. Serial port. 28. Kensington lock slot (security connector). 22. Parallel port. 29. PC card slots (upper and lower). 23. VGA port (external monitor). 30. System-off switch (for resetting notebook). 24. Infrared port. 31. PC card eject buttons. 25. TV output port. 32. Floppy disk drive. 1-4 Product Information HP OmniBook XE3, Figure 1-4. Bottom View 33. Battery. 36. Port replicator (docking) connector. 34. Battery latch. 37. Mini-PCI card cover. 35. SDRAM cover. HP OmniBook XE3 Product Information 1-5,

Operation

This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off

You can start and stop the notebook using its power button or blue standby button. However, at times you may want to use certain methods to start or stop the notebook—depending on power considerations, types of active connections, and start-up time. Table 1-1. Activating Power Modes Power mode To enter this mode To turn on again Display-off mode Allow timeout. Press any key or (Power status LED stays green.) move a pointing Saves minimal power. device to restore Turns off display and hard disk. the display (“Instant Restarts quickly. On”). Maintains network connections. Standby mode Press the blue standby button Press the blue (Power status LED turns amber.) –or– standby button to Saves significant power. click Start, Shutdown, Standby display your current Turns off display, hard drive, and other –or– session (“Instant- components. allow timeout (Windows 98 only). On”). Maintains current session in SDRAM. Restarts quickly. Restores network connections. Hibernate mode Press Fn+F12 Press the blue (Power status LED turns off.) –or– standby button to Saves maximum power. Click Start, Shut Down, Hibernate restart and restore Saves current session to disk, then shuts down. (Windows 2000 only) your previous Restores network connections. –or– session. allow timeout (Windows 98 only). Shut down (off) Click Start, Shut Down, Shut down Press the blue (Power status LED turns off.) (recommended) standby button to Saves maximum power. –or– restart with a new Turns off without saving current session. slide the power button. session. At startup, resets everything, starts a new session, and restores network connections with mini-PCI card, and with some PCMCIA cards. 1-6 Product Information HP OmniBook XE3,

Checking the Notebook’s Status

The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity. Figure 1-5. Status Lights 1. Power status. 5. Scroll lock. 2. Battery status. 6. Floppy disk drive activity. 3. Caps lock. 7. Hard disk drive activity. 4. Num lock. 8. CD-ROM or DVD drive activity. HP OmniBook XE3 Product Information 1-7, Table 1-1. Status Lights Indicator Meaning LED next to Power status power button Green: notebook is on. Amber: notebook is in Standby mode. No light: notebook is off or in Hibernate mode. Battery status Green: The AC adapter is connected and the battery is fully charged. Amber: The AC adapter is connected and the battery is charging. Red. The AC adapter is connected and the battery has a fault. Off: The AC adapter is not connected, or the adapter is connected but the battery is missing. Caps Lock

A Caps Lock is active.

Num Lock 1 Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Scroll Lock Scroll Lock is active. Floppy disk drive activity Green: notebook is accessing the floppy disk drive. Hard disk drive activity Green: notebook is accessing the hard disk drive. CD-ROM or DVD drive activity Green: notebook is accessing the CD-ROM or DVD drive. In addition, the status panel on the front of the notebook provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide. 1-8 Product Information HP OmniBook XE3,

Using Fn Hot Keys

The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then release both keys. External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left CTRL+left ALT, press the appropriate second key, then release both keys. Table 1-1. Fn Hot Keys Hot Key Effect Fn+F1 Decreases the display brightness. Fn+F2 Increases the display brightness. Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on both. Fn+F7 Mutes the notebook’s speakers. Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If Num Lock is on, the numeric functions are active; otherwise, cursor control is active. Fn+F12 Enters Hibernate mode (Windows 2000 only). Fn+NumLock Toggles Scroll Lock on and off (except on external keyboards). Fn+Up arrow Increases sound volume (except on external keyboards). Fn+Down arrow Decreases sound volume (except on external keyboards). HP OmniBook XE3 Product Information 1-9,

Resetting the Notebook

Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If this happens, try the following in the order listed: • If possible, shut down Windows: press CTRL+ALT+DEL, then click Shut Down. Press the blue standby button to restart. • Slide and hold the power button for about four seconds, until the display shuts down, then press the blue standby button to restart. • Insert a straightened paper clip into the system-off switch on the left side of the notebook (beneath the PC card eject buttons), then press the blue standby button to restart. Figure 1-6. Resetting the Notebook Note To boot from a CD-ROM or DVD drive in the module bay, insert a bootable CD (such as the Recovery CD,) into the drive, then restart. Press ESC twice when the HP logo and prompt appear, then select the CD-ROM/DVD drive as the temporary boot device. 1-10 Product Information HP OmniBook XE3,

Using the CD-ROM or DVD Player

The multimedia buttons on the front of the notebook control the CD-ROM/DVD player, and work in much the same way as do the controls of a standalone CD-ROM or DVD player. The CD-ROM/DVD player operates whether the notebook is on, off, or in standby or hibernate mode. (When the notebook is on, the volume control buttons also govern the volume for most other audio applications.) If the notebook is off or in standby or hibernate mode, slide the multimedia power switch to the left to activate the player. For details about using the CD-ROM/DVD player, see the notebook’s Reference Guide. Figure 1-7. Multimedia Buttons 1. Multimedia power (use only when notebook is 5. Next track button. turned off or in standby or hibernate mode). 6. Volume control down button. 2. Previous track button. 7. Volume control up button. 3. Play/pause button. 4. Stop button (when notebook is on). Stop/eject (when notebook is off). HP OmniBook XE3 Product Information 1-11,

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks).

Hardware Specifications

Table 1-1. XE3 Series Hardware Specifications Dimensions 14.1/12.1-in display: 331 × 272.3 × 40.5 mm (13.03 × 10.72 × 1.59 in). 15/13-in display: 331 × 272.3 × 42.0 mm (13.03 × 10.72 × 1.65 in). Weight 3.0–3.4 kg (6.7–.7.4 lb), depending on configuration. Processor Intel Pentium III 500/550/600/650/700/750/800 MHz by µPGA2 with SpeedStep. Intel Celeron 500/550/600/650/700 MHz by µPGA2. 100-MHz FSB. Display 800 x 600 SVGA TFT 12.1-in LCD. 1024 x 768 XGA TFT 13-in LCD. 1024 x 768 XGA TFT 14.1-in LCD. 1024 x 768 XGA TFT 15-in LCD. Graphics Controller S3 Savage/IX: – Integrated 4 MB SGRAM. – Supports AGP 2x mode. – 128-bit, single-cycle 3D architecture. – Simultaneous LCD/CRT and LCD/CRT/TV capability. – Optimized hardware motion compensation. – New high-performance, 128-bit 2D engine. – Integrated single-channel 110-MHz LVDS interface. – Integrated NTSC/PAL encoder. Chip Set Intel 440ZXM-100. SDRAM 100 MHz SDRAM (PC100). No SDRAM on board. Two 1.25-in. slots for expansion up to 256 MB, using two 128-MB SODIMM modules (144 pin, 3.3 V). Power Battery: rechargeable 9-cell: – Lithium ion: 11.1 V, 5400 mAh, 18650 size. – Nickel metal hydride: 10.8 V, 4000 mAh, 17670 size. – Operating time: up to 3.3 hours typical (varies with configuration and usage). – Recharge time: 2.2 hours. – Standby/resume capability. – Smart pack, SM bus. AC adapter: Universal 60-watt, 100-240 Vac (50/60 Hz) input, 19 Vdc output. Mass Storage Hard disk drive: – 5 or 10 GB, PCI Bus Master Enhanced IDE. – 9.5 mm, 2.5-in. – Supports Ultra DMA/33. Floppy disk drive: 1.44-MB, 12.7 mm, 3-mode module. CD-ROM/DVD drive: 24x CD-ROM or 4x CD-RW, 12.7 mm module. 1-12 Product Information HP OmniBook XE3, Keyboard and Keyboard: Pointing Device – 87-/88-/90-key touch-type QWERTY keyboard with 101/102 key emulation. – Embedded numeric keypad, 12 function (Fn) keys. – Spill-resistant. – NS 87570 keyboard controller. Pointing device: touch pad with on/off and scroll up/down buttons. Audio System ESS Allegro (1988): – Integrated AC’97 CODEC. – HSP modem interface via MC’97 link. – Support wake-up on ring. Modem CODEC ESS 2828 on mini-PCI slot. Stereo sound via two built-in speakers. Built-in microphone. Microphone and headphone jacks. CD Player OZ-163 controller. CD can play while notebook is off. Communications LAN: – Transmission rate: 10 or 100 Mbps based on Auto-Negotiation. – Data standard: supports Category 3 (10BaseT/100BaseT) and Category 5 (100 Base TX) media coupler. – 10BASE-T/100BASE-TX: 10BASE-T/100BASE-TX MAC+PHY integrated controller solution. – Power management: supports remote power-up using Wake on LAN (WOL) technology and Deep power-down mode support. Modem: – Data modem standard: supports V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23, and V.21; Bell 212A and 103. – Error correction: V.42 LAPM, and MNP 2-4 error correction. – Data compression: V.42bis and MNP 5 data compression. – Fax modem standard: send/receive rates up to 14400 bps, V.17, V.29, V.27ter, and V.21 channel 2. – Power management: supports ACPI Power Management and wake up on ring. Input/Output Super I/O controller: SMC 869. Serial port: 9-pin (RS232), 115,200-bps (16550 UART). Parallel port: 25-pin, bi-directional, high-speed, with ECP/EPP capability. PS/2 port: 6-pin keyboard/keypad/mouse port (Y adapter compatible). VGA video out: 15-pin, with hot plug/unplug CRT-detect. (Resolution from 640 × 480 up to 1024 × 768, depending on available SDRAM.) Two universal serial bus (USB) ports. One IrDA-compliant fast infrared (FIR) port. Docking port for simple port replicator. DC-in jack. Composite TV out: supports LCD, CRT, LCD/CRT, LCD/TV. PCMCIA TI 1420: two slots – PC Card 95 supports one type III or two type II sockets. – Complies with PCI power management, ACPT 2.0, PCI local bus spec. Rev. 2.2. – 3.3-volt core logic with universal PCI interface, compatible with 3.3/5-volt PCA signaling environment. – Supports burst transfers to maximize data throughput on both PCI buses. – Supports parallel PCI interrupts, parallel ISA IRQ with parallel PCI interrupts, serial ISA IRQ with parallel PCI interrupts, and serial ISA IRQ with PCI interrupts. – Can wake up from D3 (cold). – No Zoomed Video support. Options 32/64/128 MB PC-100 SODIMM: 3.3V, 144-pin, SDRAM. Simple port replicator. Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in. Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold) with AC-in. HP OmniBook XE3 Product Information 1-13, Mechanical Features Kensington MicroSaver lock slot. Continuously variable-speed fan. Standards PC99, ACPI. Environmental Limits Operating temperature: 0 to 40 °C (32 to 104 °F). Operating humidity: 10 to 90 percent RH without condensation. Operating altitude: up to 3050 m (10,000 ft). Storage temperature: –20 to 65 °C (–4 to 149 °F). Storage altitude: up to 12,200 m (40,000 ft). Mean time between failure: 20,000 hours.

Software Specifications

Table 1-1. XE3 Series Software Specifications Operating Software Microsoft Windows 98SE, 2000, or Millennium Edition (all in ACPI mode). 512KB flash BIOS ROM (PLCC type with socket for B-Test only). Supports standby to RAM or hard disk. Hot keys for system control. Password protection. Auto-configuration when using simple port replicator. PC99 ready with Plug-and-Play. Keyboard BIOS flashable. ACPI 1.0b compatible. Smart battery support. DMI EEPROM (2 KB) extension. Bootable devices; FDD, HDD, CD-ROM/DVD. Applications Adobe Acrobat Reader. MusicMatch MP3 software (certain models only). DVD player (models with DVD only). One-Touch Button software. Fax software (included in Windows 2000). Virus protection software. For additional information about the notebook’s software, see the HP Notes. 1-14 Product Information HP OmniBook XE3,

System Resources

The following tables list the default values for the notebook’s system resources. Use the BIOS Setup utility (see page 3-29) to view all available port and audio device configurations in the System Devices menu. The tables in this section show typical resource usage as set up by the notebook’s BIOS. Plug-and- play operating systems, drivers, and BIOS Setup settings may change some of the entries. Table 1-1. System Interrupts 0 System timer 1 Keyboard 2 Cascade from secondary interrupt controller 3 Free 4 COM1 (serial port) 5 Audio 6 Floppy disk drive 7 LPT1 (ECP parallel port) 8 Real-time clock 9 SCI 10 PCI IRQ (shared by all PCI devices) 11 Free (or MIDI if enabled) 12 Touch pad, PS/2 mouse 13 Numeric coprocessor 14 Internal hard disk drive (primary IDE controller) 15 Internal CD-ROM drive (secondary IDE controller) Table 1-2. System Memory 00000–9FFFF System memory A0000–BFFFF Video C0000–CFFFF Video BIOS D0000–DBFFF Free: can be used for upper memory blocks (UMBs) or PC card memory windows DC000–FFFF System BIOS HP OmniBook XE3 Product Information 1-15, Table 1-3. System Input/Output Addresses (100-3FF) 170–177 Internal CD-ROM drive (secondary IDE controller) 1F0–1F7 Internal hard disk drive (primary IDE controller) 220–22F DOS games (FM decoding) 376 Internal CD-ROM drive (secondary IDE controller) 378–37F LPT1 (printer port) 388–38B DOS games (FM decoding) 3B0–3BB VGA adapter 3C0–3DF VGA adapter 3E0–3E1 PCMCIA controller 3F0–3F5 Floppy disk drive controller 3F6 Internal hard disk drive (primary IDE controller) 3F7 Floppy disk drive controller 3F8–3FF COM1 (serial port) Table 1-4. DMA Channels 0 Free 1 Free 2 Floppy disk drive 3 LPT1 (ECP parallel port) 4 Cascade from secondary DMA controller 5 Free 6 Free 7 Free 1-16 Product Information HP OmniBook XE3, Table 1-5. XE3 Series Accessories Accessory Description Memory F1456B 32-MB SDRAM PC-100 expansion module F1457B 64-MB SDRAM PC-100 expansion module F1622B 128-MB SDRAM PC-100 expansion module Power Options F1454A AC adapter (60-watt) F1781A Ultra Slimline AC adapter (60-watt) F1455A Auto/airline AC adapter (75-watt) F2024A LiIon battery (9 cell) Adapters F1469A PS/2 “Y” adapter PC Cards F1623A 10/100-Mbps Ethernet +56-Kbps modem PC Card by Xircom F1625A 56-Kbps global modem PC Card by Xircom F1626A 10/100 LAN CardBus PC Card by 3Com F1626B 10/100 LAN CardBus PC Card by 3Com F1627A 56-Kbps US modem PC Card by Xircom F1643A RealPort 10/100-Mbps Ethernet + 56-Kbps modem PC Card by Xircom F1985A USB-NIC Ethernet adapter by 3Com Docks F2025A Simple port replicator Wireless Accessories F2135A Wireless LAN access point F2136A Wireless LAN PC Card F2137A Wireless LAN PCI adapter F2138A Wireless card Security Accessories F1645A Kensington MicroSaver Notebook Security System F1747A Port Defcon 1 Notebook Security System F1611C Mobile ProtectTools 2000 Smart Card Kit (128-bit version for U.S. and Canada only) F1612C Mobile ProtectTools 2000 Smart Card Kit (40-bit version for outside U.S. and Canada) HP OmniBook XE3 Product Information 1-17,

Internal Design

The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all system functions. The CPU module and most other subsystems connect to the motherboard. The following figure shows the connections among the notebook’s replaceable electronic modules. In addition, the table on page 1-18 lists the roles that the replaceable modules play in each of the notebook’s functional subsystems. Display Assembly CPU Module Video PCA Switchboard PCA Top Case (speakers, touch pad, click buttons) Mini-PCI

PCA

Motherboard PCA Heatsink/fan assembly CD-ROM or DVD Module PCMCIA PCMCIA Cards Sockets (2)

SDRAM

Module Floppy Disk Drive Earphone CD Player Keyboard Battery PCA PCA Hard Disk Drive Figure 1-8. Replaceable Module Diagram 1-18 Product Information HP OmniBook XE3, Table 1-1. Functional Structure Function Components Used Component Roles Bootup CPU module Main processor. Motherboard Primary system circuitry. Floppy disk module First source of disk-based startup code. Hard disk drive Second source of disk-based startup code. Processor CPU module Main processor, numeric data processor, L1 and L2 cache. Motherboard Primary system circuitry. Memory Motherboard No onboard RAM. SDRAM module Changeable RAM (2 slots). Video PCA Video RAM. Power Battery Power storage. Motherboard Power control circuitry, AC adapter socket, lid switch, system-off switch, power supply. Switchboard PCA Power button, standby button. AC adapter AC-to-DC converter. Display Motherboard Video controller. Display assembly Display output, backlight, power converter for backlight. Video PCA Display drivers, LVDS processing, display/graphics controller, video RAM. Hard disk Motherboard Hard disk controller. Hard disk drive Hard disk mechanism. Floppy drive Motherboard I/O controller, floppy connector. Floppy disk module Floppy disk mechanism. Keyboard Motherboard Keyboard controller, keyboard BIOS. Keyboard Key switches. Touch pad Motherboard Keyboard BIOS. Top case Touch pad sensor, click buttons, controller (PS/2 output). Audio Motherboard Audio controller, audio decoder, speaker amplifier, external microphone jack. Switchboard PCA Microphone. Headphone PCA Earphone amplifier. Top case Speakers. Status Motherboard LED circuitry, keyboard controller. Switchboard PCA Status LEDs. CD player PCA CD-ROM/DVD status display. Serial Motherboard I/O controller, serial connector. Parallel Motherboard I/O controller, parallel connector. Infrared Motherboard I/O controller, infrared transmitter/receiver. PS/2 port Motherboard Keyboard controller, PS/2 connector. USB Motherboard Bus controller, USB connectors. Docking port Motherboard Docking logic, docking connector. PCMCIA Motherboard PCMCIA controller. PCMCIA sockets PCMCIA connectors. HP OmniBook XE3 Product Information 1-19, This chapter tells you how to remove and replace the notebook’s removable components and assemblies. The items marked by • in the following table are user-replaceable. Table 2-1. Removal Cross-Reference • Battery (page 2-3). Heatsink assembly (with fan) (page 2-27). • Carrier, hard disk drive (page 2-14). • Keyboard (page 2-11). Case, bottom (page 2-34). Module, CPU (page 2-29). Case, top (page 2-20). • Module, SDRAM (page 2-5). • Cover, keyboard (page 2-9). PCA, CD player (page 2-22). • Cover, mini-PCI (page 2-16). PCA, headphone (page 2-41). • Cover, SDRAM (page 2-16). • PCA, mini-PCI (page 2-7). • Covers, screw (page 2-16). PCA, motherboard (page 2-34). Display assembly (page 2-17). PCA, switchboard (page 2-41). Doors, docking (page 2-38). PCA, video (page 2-25). Doors, PCMCIA (page 2-39). Plate, CPU support (page 2-42). Drive, CD-ROM/DVD (page 2-33). Saddle, hinge set (page 2-22). Drive, floppy disk (page 2-31). Socket, PCMCIA (page 2-42). • Drive, hard disk assembly (page 2-13). C aution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. Symbols like this throughout this chapter show approximate full-size screw outlines. You can use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5mm T-head screw.) HP OmniBook XE3 Removal and Replacement 2-1,

Disassembly Flowchart

The following diagram shows the general “path” you will use in disassembling the notebook to access any particular component. Start Battery, AC adapter, SDRAM modules, mini-PCI card Keyboard cover Keyboard Switchboard PCA (also remove if removing motherboard or bottom Only if not removing case assembly) motherboard Hard disk drive assembly or bottom case Display assembly Top case assembly CD player PCA Hinge saddle set • CD-ROM/DVD drive assembly If removing only • Video PCA heatsink assembly • Floppy disk drive assembly or CPU module • Headphone PCA Heatsink assembly (with fan) CPU module Motherboard or • CPU support plate bottom case • Docking doors • PCMCIA doors Figure 2-1. Disassembly Flow 2-2 Removal and Replacement HP OmniBook XE3, Table 2-1. Required Equipment • Small Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • 5mm hexagonal socket screwdriver. Table 2-2. Recommended Screw Torques Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm long) 2.5 – 3.0 2.2 – 2.6 M3 3.0 – 3.5 2.6 – 3.0

NOTES

HP OmniBook XE3 Removal and Replacement 2-3,

Removing the Battery

(User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, and lower the back end in until it clicks into place. 2-4 Removal and Replacement HP OmniBook XE3,

Removing an SDRAM Module

(User-Replaceable) The notebook has no SDRAM on its motherboard, but has slots for two SDRAM modules. One slot contains an SDRAM module installed at the factory. See Table 4-2 on page 4-5 for a listing of replacement SDRAM modules and part numbers. C aution Provide proper grounding and handle the SDRAM module only by its edges, or you could damage the module through electrostatic discharge. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the notebook, loosen both screws holding the SDRAM cover (the cover retains the screws), and remove the cover. Figure 2-3. Removing the SDRAM Cover HP OmniBook XE3 Removal and Replacement 2-5, 3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the module pops up. Figure 2-4. Removing an SDRAM Module 4. Pull the module out of the connector. Reassembly Notes • Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. 2-6 Removal and Replacement HP OmniBook XE3,

Removing the Mini-PCI PCA

(User-Replaceable) Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. See Table 4-2 on page 4-5 for a listing of replacement PCAs and part numbers. Caution Provide proper grounding and handle the PCA only by its edges, or you could damage it through electrostatic discharge. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover. 3. Press outward to release the latches at the sides of the PCA, so that its free edge pops up. 4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA. 5. Gently pull the PCA out of its connector. HP OmniBook XE3 Removal and Replacement 2-7, Figure 2-5. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and tuck them into the compartment. • Gently press the mini-PCI card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. 2-8 Removal and Replacement HP OmniBook XE3,

Removing the Keyboard Cover (with Hinge Covers)

(User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Close the display, and remove both screws from the backs of the hinge covers. Screws, M2.5x4 mm (2) Figure 2-6. Removing the Keyboard Cover Retaining Screws 3. Open the notebook’s display 180°, so that it lays flat. 4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off. HP OmniBook XE3 Removal and Replacement 2-9, Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Tuck the display cables into the notch just to the right of the left display hinge. • Hold the cover by the hinges and snap it into place. Note that the cover is held in place partly by tabs at the left and center of its bottom edge, and at its upper left and right corners. Make sure these tabs snap back into place when reinstalling the cover. 2-10 Removal and Replacement HP OmniBook XE3,

Removing the Keyboard

(User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the keyboard cover (page 2-9). 3. Loosen the four retaining screws along the top of the keyboard (the keyboard retains the screws). Figure 2-8. Loosening the Keyboard Retaining Screws 4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. Be careful not to pull on the ribbon cable connecting the keyboard to the notebook. C aution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. HP OmniBook XE3 Removal and Replacement 2-11, Keyboard ribbon cable Figure 2-9. Disconnecting the Keyboard Cable Reassembly Notes • Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. 2-12 Removal and Replacement HP OmniBook XE3,

Removing the Hard Disk Drive Assembly

(User-Replaceable) See Table 4-2 on page 4-5 for a listing of replacement hard disk drives and part numbers. Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). Caution Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws). 4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook. Figure 2-10. Removing the Hard Disk Drive HP OmniBook XE3 Removal and Replacement 2-13, 5. Remove all four screws from the underside of the hard drive carrier, then slide the drive back and up out of the case. Pin connector Screws, M3x6 mm (2) Screws, M3x6 mm (2) Figure 2-11. Removing the Hard Disk Carrier 6. Carefully remove the pin connector from the end of the drive by working alternately at each side, so that the connector slides off evenly without bending the connector pins. Reassembly Notes • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Be careful not to trap the heatsink and keyboard cables beneath the hard drive. 2-14 Removal and Replacement HP OmniBook XE3,

Recovering and Reinstalling Software

You can use the Recovery CD to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide. The Recovery CD provides all HP notebook–specific Windows drivers; these drivers are in the following directories: • On the hard drive, under c:\hp\drivers. • On the Recovery CD, under \hp\drivers. • On the HP notebook web site at http://www.hp.com/notebooks. This web site contains the latest software drivers. To recover the factory software installation The following procedure describes how to recover the notebook’s original Windows software and operating system. This process can take about 10 or 15 minutes. Do not interrupt the process or unplug the AC adapter before the process is complete, or you will have to begin again. Caution This procedure formats the hard disk drive, which erases all data on the drive. After formatting, you must reinstall any applications. 1. Back up all data from the hard disk. 2. Connect the AC adapter to the notebook. 3. Insert the Recovery CD in the notebook’s CD-ROM drive. 4. Restart the notebook. When the HP logo appears, press F2. 5. Select the CD-ROM drive as the first boot device, then restart the notebook again. You can find more details about recovering the factory installation of Windows on the Recovery CD: the file readme.txt is in the CD’s root directory. Note W indows 98 supports the FAT16 and FAT32 file systems. Windows 2000 supports the FAT16, FAT32, and NTFS file systems. HP OmniBook XE3 Removal and Replacement 2-15,

Replacing Small Parts

(User-Replaceable) The user can replace the following small parts. Table 2-1. Replacing Small Parts (User-Replaceable) Part Replacement Procedure Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover retains the screw) and remove the cover. Cover, SDRAM On the bottom of the notebook, loosen the screws in the SDRAM module cover (the cover retains the screws) and remove the cover. Covers, screw (on Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, display bezel) firmly press the adhesive side of the cover into the recess. 2-16 Removal and Replacement HP OmniBook XE3,

Removing the Display Assembly

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). 3. Remove both screws from the switchboard PCA, and carefully lift the PCA off the connector underneath it. Be carefully not to pull on the cable attached to the PCA. 4. Disconnect the cable from the switchboard PCA, and remove the PCA from the notebook. 5. Disconnect the cable from the video PCA. 6. Remove the four flanged screws from the display hinges. This may be easier if you support the display so that it remains approximately flat. 7. Lift the display off of the notebook. HP OmniBook XE3 Removal and Replacement 2-17, Screws (flanged) M2.5x8 mm (4) Screws, M2.5x4 mm Figure 2-12. Removing the Display Reassembly Notes • While installing the hinge screws, support the display so that it remains approximately flat. • Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When in stalling a new display assembly, follow the procedure given in “Installing a New Display Assembly” on the following page. 2-18 Removal and Replacement HP OmniBook XE3,

Installing a New Display Assembly

When installing a new display, you must make sure to set the DIP switches on the video PCA to match the particular display assembly. Do this as follows. C aution Setting the DIP switches improperly could damage the display assembly. 1. Find the manufacturer of the display: this is shown on a label attached to the display assembly. 2. Find the display’s manufacturer and model in the table below, and set the DIP switches on the video PCA as shown. Model1234CPT 14.1-in TFT XGA ON OFF ON OFF Hitachi 15.0-in TFT XGA OFF ON OFF OFF LG 13.3-in TFT XGA ON OFF OFF ON LG 14.1-in TFT XGA OFF ON OFF ON LG 15.0-in TFT XGA ON ON ON OFF Mitsubishi 12.1-in TFT SVGA ON OFF ON ON Samsung 12.1-in TFT SVGA ON ON OFF OFF Samsung 14.1-in TFT XGA OFF ON ON OFF Sanyo 12.1-in TFT SVGA OFF OFF ON ON Unipac 13.3-in TFT XGA OFF OFF ON OFF Unipac 14.1-in TFT XGA OFF OFF OFF ON As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON: 1234

O F F

Figure 2-13. Video PCA DIP Switches HP OmniBook XE3 Removal and Replacement 2-19,

Removing the Top Case

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). 3. Remove the eight retaining screws from the bottom case. Screws, M2.5x8 mm Screws, M2.5x8 mm Figure 2-14. Removing the Top Case Retaining Screws 4. Disconnect the touch pad cable and speaker cable from the motherboard. 5. Remove the six retaining screws from the top case. 6. Raise the back of the top case, then gradually loosen the case, moving toward the front of the notebook (the right rear corner may require extra care to work free). 7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD player PCA ribbon cable beneath the case. 2-20 Removal and Replacement HP OmniBook XE3, 8. Release the CD player PCA cable from the motherboard. Touch pad cable Screw, M2.5x8 mm Screws, Speaker M2.5x4 mm cables CD player ribbon cable Figure 2-15. Removing the Top Case Reassembly Notes • Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure both tabs along the front of the case snap shut. HP OmniBook XE3 Removal and Replacement 2-21,

Removing the CD Player PCA

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). 3. Remove both standoff screws (requires a 5mm socket driver), and lift the PCA out of the top case. CD player PCA standoff screws, 5 mm (2) Figure 2-16. Removing the CD Player PCA 2-22 Removal and Replacement HP OmniBook XE3,

Removing the Hinge Saddle Set

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). 3. Remove the two retaining screws from the bottom case. Screws, M2.5x8 mm Figure 2-17. Removing the Hinge Saddle Retaining Screws HP OmniBook XE3 Removal and Replacement 2-23, 4. Remove the retaining screws from the back of the notebook, just below the display hinges. 5. Remove both retaining screws from the hinge saddle set. 6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip in the bottom case near the LAN/modem ports to remove it. Screws, M2.5x8 mm Screws, M2.5x8 mm Figure 2-18. Removing the Hinge Saddle Reassembly Notes • Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. 2-24 Removal and Replacement HP OmniBook XE3,

Removing the Video PCA

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-23). 3. Note and record the settings of the PCA’s DIP switches. HP OmniBook XE3 Removal and Replacement 2-25, 4. Remove all three retaining screws from the PCA, and carefully lift it off of the connectors underneath it. Screws, M2.5x4 mm Figure 2-19. Removing the Video PCA Reassembly Notes • Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and the notebook’s display type. See “Installing a New Display Assembly” on page 2-19. 2-26 Removal and Replacement HP OmniBook XE3,

Removing the Heatsink Assembly (with Fan)

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-22). 3. Disconnect the fan cable from the motherboard. 4. Remove all four retaining screws (their springs are attached to them). 5. Lift the heatsink out of the notebook. HP OmniBook XE3 Removal and Replacement 2-27, Heatsink retaining screws (with springs) (4) Figure 2-20. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. 2-28 Removal and Replacement HP OmniBook XE3,

Removing the CPU Module

(HP Authorized Service Providers Only) See Table 4-1 on page 4-3 for a listing of replacement hard disk drives and part numbers. Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure C aution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it. 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-22). • Heatsink assembly (page 2-27). 3. To release the CPU module from the motherboard, carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees counterclockwise until the mechanism clicks into its OPEN position. (The CPU socket moves slightly to the left when this happens.) 4. Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket. HP OmniBook XE3 Removal and Replacement 2-29, CPU module CPU module lock mechanism Figure 2-21. Removing the CPU Module Reassembly Notes • Make sure the module is fully seated on its socket, and that none of its pins are bent or otherwise damaged. • Make sure the yellow triangle marked on the corner of the CPU module lines up with the corresponding yellow triangle on the corner of the socket. • Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.) 2-30 Removal and Replacement HP OmniBook XE3,

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-22). 2. Release the drive’s ribbon cable from its connector on the motherboard. 3. Remove the two retaining screws. 4. Lift the floppy drive out of the notebook. HP OmniBook XE3 Removal and Replacement 2-31, Screws, M2.5x4 mm Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable lies under the FDD bracket. 2-32 Removal and Replacement HP OmniBook XE3,

Removing the CD-ROM/DVD Drive

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Hard disk drive assembly (page 2-13). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-22). 2. Pull the CD-ROM or DVD assembly to the right, off of its connector and out of the notebook. Figure 2-23. Removing the CD-ROM/DVD Drive Reassembly Notes • Place the assembly so that its connector aligns with that on the motherboard, then gently press the assembly to the left and into place. HP OmniBook XE3 Removal and Replacement 2-33,

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • 5mm socket driver. When Installing a New Motherboard Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial number and service ID for transfer to the new motherboard. 1. Exit Windows and boot to a DOS prompt: • For Windows 98 or ME, press F8 during reboot and select Command Prompt Only. • For Windows 2000, boot from a DOS boot floppy disk. 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to the \HP\Drivers\Hputils directory and type esn at the prompt. • Otherwise, copy \HP\Drivers\Hputils\ESN.EXE from the Recovery CD, then run it on the notebook. 3. Save the serial number and service ID. 2-34 Removal and Replacement HP OmniBook XE3, Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Battery (page 2-3). • SDRAM modules (page 2-5). • Mini-PCI card (page 2-7). • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Hard disk drive assembly (page 2-13). • Display assembly (page 2-17). • Top case (page 2-19). • Hinge saddle set (page 2-22). • Video PCA (page 2-25). • Heatsink assembly (page 2-25). • CPU module (page 2-29). • Floppy disk drive assembly (page 2-29). • CD-ROM/DVD drive (page 2-33). 3. Remove all six standoff screws from the back of the notebook. 4. Remove both retaining screws from the motherboard. 5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. 6. Disconnect the cable from the headphone PCA. 7. Remove all four CPU standoffs. 8. Remove the clip from near the right rear corner of the motherboard. 9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case. 10. Remove the CPU support plate from the bottom case. HP OmniBook XE3 Removal and Replacement 2-35, Screw, Standoff screws, 5 mm (6)CPU standoff M2.5x5 mm screws, 5 mm (4) Headphone

PCA

CPU support plate Screw, M2.5x5 mm CD/DVD support Figure 2-24. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-37. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-38. 2-36 Removal and Replacement HP OmniBook XE3,

Reinstalling the Motherboard

Reassembly Procedure 1. Install the CPU support plate. 2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard into place. • Be careful not to trap the modem or modem/LAN cable(s) under the motherboard (modem and modem/LAN models only). • Fit the modem cable through the notch on the edge of the motherboard, and make sure the LAN cable doesn’t block the nearby screw tab. • Make sure the alignment posts in the bottom case fit through the holes at the back left and front right corners of the motherboard. 3. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear corner of the motherboard. When Installing a New Motherboard After installing a new motherboard, you must electronically transfer to it the serial number and service ID from the previous motherboard. 1. Exit Windows and boot to a DOS prompt: • For Windows 98 or ME, press F8 during reboot and select Command Prompt Only. • For Windows 2000, boot from a DOS boot floppy disk. 2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard: • On a factory software installation, change to the \HP\Drivers\Hputils directory and type esn at the prompt. • Otherwise, copy \HP\Drivers\Hputils\Esn.exe from the Recovery CD, then run it on the notebook. 3. Install the serial number and service ID. • If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it. HP OmniBook XE3 Removal and Replacement 2-37,

Replacing the Bottom Case

Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below. Figure 2-25. Installing Docking Doors 2-38 Removal and Replacement HP OmniBook XE3, Figure 2-26. Installing the PCMCIA Doors Installing a New Serial Number Label Download the latest version of the serial number label template (Microsoft Word format) from the Partnership Web site (see page vii) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location. 1. Open a new document based on the serial label template. 2. Enter the information from the old serial label, and print the new label on plain white paper. The new label does not have barcodes. 3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case. The bottom of the label goes toward the front of the case. 4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers and protects the serial label. HP Serial Number (S)TW711A1234 1YR (1P) F2072 W EA MFG# TW711A1234 Made in Taiwan Figure 2-27. Example of Serial Number Label HP OmniBook XE3 Removal and Replacement 2-39,

Removing Notebook Components

(HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below. Table 2-1. Removing Notebook Components Component Removal Procedure Additional Steps Case, bottom See page 2-34. Case, top See page 2-19. Cover, keyboard See page 2-9. CPU module See page 2-29. Display assembly See page 2-17. Doors, docking Mini-PCI card (page 2-7). See the figure on page 2-38. Keyboard cover (page 2-9). Keyboard (page 2-11). Hard disk drive assembly (page 2-13). Display assembly (page 2-17). Top case assembly (page 2-19). Hinge saddle set (page 2-22). Video PCA (page 2-25). Heatsink assembly (page 2-25). CPU module (page 2-29). Floppy disk drive assembly (page 2-31). CD-ROM/DVD drive (page 2-33). Motherboard (page 2-34). 2-40 Removal and Replacement HP OmniBook XE3, Component Removal Procedure Additional Steps Doors, PCMCIA Mini-PCI card (page 2-7). See the figure on page 2-39. Keyboard cover (page 2-9). Keyboard (page 2-11). Hard disk drive assembly (page 2-13). Display assembly (page 2-17). Top case assembly (page 2-19). Hinge saddle set (page 2-22). Video PCA (page 2-25). Heatsink assembly (page 2-25). CPU module (page 2-29). Floppy disk drive assembly (page 2-31). CD-ROM/DVD drive (page 2-33). Motherboard (page 2-34). Drive, CD-ROM/DVD See page 2-33. Drive, floppy disk See page 2-29. Heatsink (with fan) See page 2-25. Keyboard See page 2-11. PCA, CD player See page 2-22. PCA, headphone Keyboard cover Remove the retaining screw from the PCA, disconnect (page 2-9). the cable to the motherboard, and lift the PCA out of Keyboard (page 2-11). the notebook. You can lift the floppy drive slightly for Display assembly access. (page 2-17). Top case (page 2-19). Hinge saddle set (page 2-22). PCA, motherboard See page 2-34. PCA, switchboard Keyboard cover Remove both screws (M2.5x4) from the PCA, and (page 2-9). carefully lift the PCA off of the connector beneath it. Be Keyboard (page 2-11). careful not to pull on the cable attached to the PCA. Disconnect the cable from the PCA and remove the PCA from the notebook. PCA, video See page 2-25. HP OmniBook XE3 Removal and Replacement 2-41, Component Removal Procedure Additional Steps Plate, CPU support Mini-PCI card (page 2-7). Keyboard cover (page 2-9). Keyboard (page 2-11). Hard disk drive assembly (page 2-13). Display assembly (page 2-17). Top case assembly (page 2-19). Hinge saddle set (page 2-22). Video PCA (page 2-25). Heatsink assembly (page 2-25). CPU module (page 2-29). Floppy disk drive assembly (page 2-31). CD-ROM/DVD drive (page 2-33). Motherboard (page 2-34). Saddle, hinge set See page 2-22. Socket, PCMCIA Keyboard cover Remove the four screws attaching the PCMCIA socket (page 2-9). to the motherboard (M2.5x4), and remove the socket. Keyboard (page 2-11). Display assembly (page 2-17). Top case (page 2-19). Hinge saddle set (page 2-22). 2-42 Removal and Replacement HP OmniBook XE3,

This chapter includes troubleshooting and diagnostic information for testing the functionality of the

notebook, and for identifying faulty modules: • Troubleshooting information Troubleshooting the problem (page 3-3). Verifying the repair (page 3-3). Suggestions for troubleshooting (page 3-4). • Diagnostic tools DiagTools diagnostic program (page 3-17). Power-on self-test (page 3-24). Sycard PCCtest 450 PC Card (page 3-27). Desktop Management Interface (page 3-28). BIOS Setup utility (page 3-30).

HP OmniBook XE3 Troubleshooting and Diagnostics 3-1

,

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Check the customer’s description of the problem and any supporting information. Try to duplicate the customer’s problem. Troubleshoot the problem using - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps 3-2 Troubleshooting and Diagnostics HP OmniBook XE3,

Troubleshooting the Problem

Record pertinent information about the notebook: • Model and serial number. • Operating system and version. • BIOS version. • Accessories and peripherals used. Analyze the problem: • Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine how the problem differs from proper behavior. Also, take note of the functions that do work properly. • Separate Problems. If there is more than one symptom, separate them into distinct problems. • Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and troubleshooting suggestions to help find the possible causes. The DiagTools diagnostic program tests most of the notebook’s components using automatic and interactive tests, and will be your primary troubleshooting tool. Other tools include the power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard PCCtest. The table on page 3-4 shows how you can use these tools to isolate the cause of the notebook’s problem. The troubleshooting suggestions on page 3-5 include general suggestions for repairing units that show specific failure symptoms. Swapping modules that may be defective with others known to be good is generally an ideal way to find the module responsible for the problem. A failure symptom is rarely caused by more than one module, so you will not usually need to replace more than one module to correct a particular failure. After you replace a module, the notebook will normally be in a confused state and lock up when you apply power. If this happens, press the system-off switch: this resets the notebook, so that you can restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following tests: • DiagTools Basic Diagnostic Test. Run the basic test of the DiagTools diagnostic program (page 3-17). –and– • Function Tests. Run tests that check the repaired function, such as in the DiagTools diagnostic program (page 3-17). –and– • Failed Tests. Run any other tests that failed during troubleshooting. HP OmniBook XE3 Troubleshooting and Diagnostics 3-3,

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools Function DiagTools Power-On Sycard DMI/TopTools BIOS Setup Self-Test PCCtest 450 (if installed) Bootup Tests Describes Configures Processor Tests Tests Describes (System menu) Memory Tests Tests Describes Describes (Memory menu) Battery Describes Display Tests Describes (Video menu) Hard disk Tests Tests Describes Configures (IDE menu) Floppy drive Tests Tests Describes Describes (FDD menu) Keyboard Tests Tests Describes (KBD menu) Audio Tests (System, Configures Misc menus) Serial Tests* Describes Configures (Misc menu) Parallel Tests* Describes Configures (Misc menu) LAN Tests** Describes (User menu) Modem Tests** (User menu) Infrared Tests† Describes Configures (Misc menu) PS/2 port Tests† (KBD, Misc menus) USB Tests† Describes (USB menu) Docking port Tests (using docks) PCMCIA Tests Tests Describes (Misc menu) AC adapter Status Docking Tests ports and Status Configures products internal bus CD-ROM Tests Tests (with Describes Configures drive (IDE menu) boot CD) Other plug-in Describes modules * The diagnostic test is more thorough if you use a loop-back connector. ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any external cabling. † Use an appropriate external device to exercise the port. See the help text for the tests in the menu. 3-4 Troubleshooting and Diagnostics HP OmniBook XE3, If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem. Table 3-2. Troubleshooting Suggestions Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments To help determine likely causes, check to see what replaceable modules are involved in the system function and what roles they play. See the figure on page 1-18 and the table on page 1-18. Startup Does not boot on Check power source. AC adapter. Check AC adapter. Remove AC or battery. Press system-off switch to SDRAM module. any SDRAM modules and try reset notebook, then press CPU module. again. blue standby button to turn Video PCA. If power status light does not notebook on. turn on, replace Motherboard. Unplug AC adapter, remove motherboard. battery, remove any PC Display assembly. If power status light turns on cards, undock, then Hard drive. but display remains off, try reconnect power and try external monitor. If monitor again. shows successful boot, Remove all but one SDRAM replace display assembly. If module and try again. monitor shows activity but Reinsert any other SDRAM BIOS does not complete, modules and try again. replace display assembly. If monitor is blank, replace switchboard PCA, replace motherboard. If power status light and display turn on and BIOS completes, but OS does not start from hard disk or from floppy drive, replace CPU module, then motherboard. If OS starts from floppy drive, reload hard drive, replace hard drive. Beeps once, spins SDRAM module. Make sure at least one hard disk, repeats, SDRAM module is installed. but does not boot. Does not boot on Make sure battery is properly Battery or contacts. battery, but boots installed and fully charged. Motherboard. on AC. Check battery contacts. If available, try another battery. Does not boot from Make sure floppy disk is Floppy drive or floppy drive. bootable. contacts. Make sure floppy drive is Motherboard. installed correctly. Use BIOS Setup to check boot order and make sure floppy boot is enabled as first boot device. HP OmniBook XE3 Troubleshooting and Diagnostics 3-5, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Does not boot from Make sure CD-ROM or DVD CD-ROM/DVD drive CD-ROM or DVD in is bootable. module. CD-ROM/DVD Use BIOS Setup to check Motherboard. drive. boot order and make sure CD-ROM/DVD Drive is enabled as first boot device. Restart notebook. Test DVD drive with DiagTools diagnostics. Error message such Check for disk in floppy drive. Hard drive contacts. If notebook boots from floppy as “Invalid system Check boot order in BIOS Hard drive. drive, check for corrupt files disk” or “Auto IDE Setup. on hard drive, reload hard error”. Remove and reinstall hard drive, replace hard drive. drive. Sluggish startup or Run ScanDisk and Disk Use suggestions shown at shutdown. Defragmenter to check and left. optimize hard drive. Delete temporary and unneeded files. Password forgotten. Verify proper ownership, then User must call Technical follow removal procedure Support and provide proof of with owner and record ownership. Password appropriate data. See removal is restricted to page 5-1. certain sites. See page 5-1. Power/Battery No power. Make sure charged battery is AC adapter. installed or AC adapter Battery. connected. Motherboard. Try another battery or AC adapter if available. Does not run on Check battery and contacts. Battery or contacts. battery; empty Try another battery if Motherboard. battery indication. available. Notebook beeps. Notebook beeps for 15 Battery. seconds when battery is low. Connect AC adapter or replace battery. Notebook turns off Battery is probably extremely Battery. immediately after low. Connect AC adapter or turning on. replace battery. Battery does not Make sure AC adapter is Battery or contacts. Check battery and AC charge. connected properly and AC adapter. adapter. battery installed properly. Motherboard. Check heatsink assembly. Check battery contacts. If Heatsink assembly. available, try another battery and AC adapter. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool down. Check for blocked air vents. AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. Motherboard. repaired, and must be notebook. replaced. 3-6 Troubleshooting and Diagnostics HP OmniBook XE3, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Battery has short Turn down display Battery. Battery capacity often operating time. brightness. Motherboard. decreases after a year or Check Intel SpeedStep more. Technology settings in BIOS Setup Power menu. Try default setting. Check settings in Power Management in Control Panel. Certain applications can cause excess CPU and power usage. (User can get Intel Power Monitor from www.intel.com and monitor CPU load.) When using applications with automatic save feature (such as MS Word), extend save time or disable to reduce hard disk access and power usage. PCMCIA card use can affect battery life. Some PCMCIA cards draw power even while not in use. Heavy modem use can affect battery operating time. Battery indicator is Time Remaining is an inaccurate. estimate based on how quickly the notebook is using power at that moment. It therefore depends on the current task, and assumes power will be used at the same rate until the battery runs out. So, for example, if the notebook is performing a task requiring a good deal of power (such as reading from a CD-ROM or DVD), the value will probably show too little time remaining. Display Dark display, no Make sure notebook is Display cable Set DIP switch on video PCA light. turned on. connection. to match label on display Check power supply. SDRAM modules. (see page 2-19). Adjust display brightness. Video PCA. Check cable connection. Press Fn+F5 several times. CPU module. Replace SDRAM modules. Make sure SDRAM modules Display assembly. Replace CPU module. are installed properly. Motherboard. Replace display assembly. Make sure video PCA is If external monitor displays installed properly. no image, replace Make sure CPU module is motherboard. installed properly. Try external monitor. HP OmniBook XE3 Troubleshooting and Diagnostics 3-7, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments White display. Adjust display brightness. Display assembly. Switchboard PCA. Erratic display. Display cable connection. Video PCA. Display assembly. Motherboard. Bright or missing See quality statement on Display cable See quality statement on pixels or lines. page 5-2. connection. page 5-2. Display assembly. External display Check connections. Motherboard. does not work. Press Fn+F5 several times. Check settings in BIOS Setup. Display difficult to Check display resolution read or part of (default is 800 × 600 for desktop not visible. 12.1-in displays, 1024 × 768 for others). Hard disk Hard disk never Check power source. Hard drive or If drive case is damaged, spins. Remove and reinstall hard connector. drive may not operate drive. Check connector. Motherboard. properly. Hard disk makes Back up drive immediately. Hard drive. Check notebook and drive for clunking or Was notebook or drive evidence of customer abuse. scratching noise. dropped? Hard disk makes Back up drive immediately. Depends on source of buzzing or whining Check hard drive installation. noise. noise. Check for alternate noise sources, such as PCMCIA drive or fan. Files are corrupted. Run virus scan program. Use suggestions shown at Check disk surface by left. running Scandisk (Windows 98) or by using Tools tab in disk’s Properties sheet (Windows 2000). Test hard disk drive with DiagTools diagnostics. Use Recovery CD, to restore original factory software. Drive capacity is Check disk surface by Hard drive. Use suggestions shown at less than normal. running Scandisk (Windows left. 98) or by using Tools tab in Recreate Hibernate partition, disk’s Properties sheet then partition and format (Windows 2000). disk. Check partitions using FDISK (Windows 98) or Control Panel, Administrative Tools, Computer Management under Storage (Windows 2000). 3-8 Troubleshooting and Diagnostics HP OmniBook XE3, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Floppy drive General problems. Make sure floppy drive is Floppy drive module installed correctly. or contacts. Check settings in BIOS Motherboard. Setup. Drive does not write Make sure floppy disk is not Floppy drive module. to 1.44-MB floppy write-protected. disks. Drive reads from Make sure floppy disks are Floppy drive module. but does not write not write-protected. to 720- or 360-KB Format floppy disks using floppy disks. DOS “format /f:720” or “format /f:360” command. CD-ROM/DVD Particular Check disk for dirt or CD-ROM/DVD not damage, and clean with soft playing properly. cloth or replace. DVD movie stops DVD may be double-sided. playing. Movie may be paused. Press Play button. Region Code error. DVD is intended for different world region. “System Error: Make sure disk is clean and CD-ROM/DVD drive Unable to read inserted correctly. assembly. drive” message. Wait 5 to 10 seconds after Motherboard. closing tray before pressing Play. Restart notebook. Make sure CD-ROM/DVD drive is installed properly. Keyboard Some or all keys do Check settings in BIOS Keyboard. Try reinserting ribbon cable not work properly. Setup. Motherboard. in connector on motherboard. External keyboard Check settings in BIOS External keyboard. does not work. Setup. Motherboard. Embedded numeric Press Fn+F8 to activate Keyboard. keypad does not numeric keypad, and Lock Top case. work. key to turn on number lock. Motherboard. Avoid touching touch pad while booting or resuming. HP OmniBook XE3 Troubleshooting and Diagnostics 3-9, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Touch pad General problems. Slide and hold power button Top case. four seconds to reset Motherboard. notebook. Avoid touching touch pad while booting or resuming. Check settings in Control Panel. Make sure touch pad is enabled in Mouse Properties. Make sure touch pad is enabled in BIOS Setup. Check pointing stick settings in Control Panel. Click button does Top case. not work. Motherboard. Mouse External PS/2 Check connection. Mouse. mouse doesn’t Put notebook in standby Top case. work. mode or shut down before Motherboard. attaching mouse. Install all drivers included with mouse. Restart notebook. Audio No sound is Increase sound volume Top case. Check operation using audible. (Fn+Up arrow, software Motherboard. headphones or external controls, volume control up speakers. button). Make sure sound is enabled (software controls). Check for sound resource conflicts in Device Manager. Sound may not operate properly in MS-DOS mode. Check speaker cable connection. Built-in microphone Check software controls for Switchboard PCA. Check operation using does not record. recording sound. Top case. external microphone. Make sure switchboard PCA Motherboard. is connected properly. Test audio with DiagTools diagnostics. PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vii). 3-10 Troubleshooting and Diagnostics HP OmniBook XE3, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Serial/Parallel/USB General problems. Check connections. Serial device. Use loop-back connector Restart notebook. Motherboard. when testing serial or parallel Check settings in BIOS port—see page 3-19. Setup. Check settings in Control Panel. Use troubleshooters in Windows Help. Test ports with DiagTools diagnostics. For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers. Serial mouse Make sure mouse was doesn’t work. installed according to manufacturer’s instructions. Serial modem Use Modem Troubleshooter doesn’t work. in Windows Help. Disable internal modem. Modem Modem will not Verify that host modem connect at 56K. supports 56K (V.90) connection speed. Try connecting at later time in case line quality or other external factor is cause of problem. HP OmniBook XE3 Troubleshooting and Diagnostics 3-11, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem will not Make sure notebook’s Mini-PCI card. connect at any modem is properly connected Motherboard. speed. to wall telephone jack. Make sure telephone line is not already in use. Verify settings in Modems in Control Panel (Windows 98) or Phone And Modem Options (Windows 2000). Make sure parity, speed, word length, and stop bits match on sending and receiving modems. Restart notebook. Run Windows modem diagnostics or Windows Help Modem Troubleshooter. Open hardware Device Manager. If modem is disabled, try to enable it. If it has a conflict, try disabling another device. Use an analog telephone line (2, 3, or 4 wires), not a PBX or digital line. In a hotel, ask for a data line. Try disabling error correction and data compression. General problems. If serial or PC card modem is Mini-PCI card. not working, disable internal Motherboard. modem: - Windows 98: Device Manager tab of System in Control Panel. – Windows 2000: Modems tab of Phone And Modem Options in Control Panel. Download latest modem driver from technical support area of HP Notebook web site (see page vii). One-Touch button problems Buttons not working Make sure correct Keyboard cover. properly. applications are associated Switchboard PCA. with buttons in One-Touch Motherboard. tab of Keyboard in Control Panels. On-screen display Make sure Onscreen Display does not appear is enabled in One-Touch tab when button is of Keyboard in Control pressed. Panels. 3-12 Troubleshooting and Diagnostics HP OmniBook XE3, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Printing Serial or parallel Make sure printer is on. Cable. printer doesn’t print Make sure printer cable is Motherboard. securely attached at both ends. Make sure cable or cable adapter is appropriate for printer type. Use Print Troubleshooter in Windows Help. Left edge of printed Try using 300-dpi print driver. output is missing. LAN/Network General problems. Check connections. Mini-PCI card. Try connecting cable to a Motherboard. different computer. Check settings in BIOS Setup. Check settings in Control Panel. Make sure LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 m (330 ft). Run DiagTools LAN test. Infrared General problems. Infrared is disabled and no Motherboard. drivers installed as shipped. (Drivers are included.) Check settings in BIOS Setup. Remove any PC Cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. HP OmniBook XE3 Troubleshooting and Diagnostics 3-13, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments PC card Miscellaneous Remove and reinsert PC PC card. Using a flashlight, look for problems. card. PCMCIA socket. bent pins inside PCMCIA Restart notebook. Motherboard. socket. Try card in other slot or in If both slots have problems, another computer. replace motherboard. If only If card requires an IRQ, make one slot has a problem, try sure one is available in replacing PCMCIA socket. Device Manager. Check for conflicts or refresh device list in Device Manager. Check HP Notebook web site for installation instructions and information about supported PC cards (page vii). When using PC card in a docking system, insert or remove card while system is turned on. Download current drivers from card manufacturer’s web site. PC card modem not Disable internal modem. working. Miscellaneous Out of memory Use Memory Troubleshooter SDRAM module. error. in Windows Help. Clock loses time. Plug in AC adapter for 24 Motherboard. hours to charge CMOS battery. Notebook gets Always set notebook on a flat Heatsink. Check heatsink for proper fan abnormally hot. surface, so air can flow freely operation or damage. around and underneath it. Make sure air vents are clear. Check heatsink installation. Games and other programs that drive CPU usage toward 100% can contribute, as can charging battery. 3-14 Troubleshooting and Diagnostics HP OmniBook XE3, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook pauses or May be normal Windows Heatsink. If notebook slows after period runs sluggishly. behavior (background CPU module. of continuous activity, check processing can affect Motherboard. heatsink—see previous response time). symptom. Certain background operations (such as virus scanning software) can affect performance. Press CTRL+ALT+DEL to see if an application is not responding. Restart notebook. If hard disk has spun down to conserve power, it can take several seconds to spin up. If needed, use Power Management in Control Panels to change hard disk time-out to match standby time-out. Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. Check for overheating—see previous symptom. If notebook’s hard disk drive runs frequently (as indicated by notebook’s hard disk drive access light) while notebook appears to be paused or running slowly, consider installing additional SDRAM. Check available free disk space. Delete temporary and unneeded files. Run BIOS Setup utility and set Intel SpeedStep Technology to Maximum Performance. Notebook still on Press CTRL+ALT+DEL and but stops end any application not responding. responding. Slide and hold power button four seconds to turn off and reset notebook, then press blue standby button to turn notebook back on. If this fails, insert a straightened paper clip into system-off switch, then press blue standby button to turn notebook back on. HP OmniBook XE3 Troubleshooting and Diagnostics 3-15, Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Port replicator Docking product I/O Make sure AC power is Port replicator. Test corresponding notebook problems. connected to port replicator. Motherboard. ports while undocked. Make sure notebook is fully Port replicator is not inserted in port replicator. repairable, and must be Check notebook’s power exchanged. supply. Check settings in BIOS Setup. Try using corresponding port on notebook while undocked. Notebook locks up Make sure notebook has when docking or completely entered or undocking. resumed from standby or hibernate mode before docking or undocking. 3-16 Troubleshooting and Diagnostics HP OmniBook XE3,

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • DiagTools diagnostic program (below). • Power-on self-test (page 3-24). • Sycard PCCtest 450 PC Card (page 3-27). • Desktop Management Interface (page 3-28). • BIOS Setup utility (page 3-30).

DiagTools Diagnostic Program

The DiagTools hardware diagnostic program (version 2.30G as of this writing) provides two levels of testing: • Automated testing using a basic hardware test. • Advanced testing using individual hardware tests. Figure 3-2. DiagTools Screens — Basic and Advanced The tests are designed to run after the system restarts, so that the notebook will be in a predictable state during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook. The notebook restarts when you exit the program so drivers can be loaded. Updating DiagTools You can download the latest version of DiagTools from the HP Notebook web site (see page vii). Follow the instructions included with the new version. HP OmniBook XE3 Troubleshooting and Diagnostics 3-17, Running DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the initial diagnostics screen appears, press F2 twice to continue. 4. When the hardware detection finishes, check the list of detected hardware. The following information and devices should be listed if applicable: Product name Serial number IDE drives Processor type Cache memory Audio device BIOS version Main memory Note If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup (see page 3-30). You can confirm this by running BIOS Setup and checking the settings. 5. Run the basic test. Press F2 to start the basic hardware test. If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the failed component. Then generate a support ticket. 6. If you intend to exit without running the advanced tests, press F4 to save system and test information in the Support Ticket log file. Then remove the floppy disk, if present, and press F3 to exit. 7. Run the advanced tests. Press F2 twice to open the advanced test screen. 8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the following keys to run tests: ENTER Runs the highlighted test. F5 or SPACE Marks/unmarks the highlighted test. F6 Marks/unmarks all tests in the current menu. F7 Marks/unmarks all tests in all menus. F10 Runs all marked tests. (Press F9 for a list of all function keys.) If any test fails, the error code is displayed temporarily, and the error code description is logged. If several errors occur, look for patterns that might indicate a common cause. See the table on page 3-20 for repair suggestions. Consider these suggestions in combination with other troubleshooting information. 3-18 Troubleshooting and Diagnostics HP OmniBook XE3, 9. When you are finished, press ESC to exit the advanced tests. 10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save system and test information in the Support Ticket log file. (You can save this to a floppy disk, or to the notebook’s hard disk.) Press F7 to view the Support Ticket. 11. Exit. Press F3 twice to exit and restart the notebook. 12. Optional: Check the log. The log file contains a hardware summary and a list of all test results and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it in Notepad. Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below. 5916114 Figure 3-3. Serial and Parallel Loopback Connectors HP OmniBook XE3 Troubleshooting and Diagnostics 3-19,

Interpreting the Results

• The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions in combination with other troubleshooting information.

Table 3-1. DiagTools Error Codes

Code Suggestions Code Suggestions System Tests 0160h Remove all but one SDRAM module and repeat 0001h – Make sure the CPU module is seated properly. the test. Check the CPU module for shorts. 0008h Replace the CPU module. Replace the CPU module. Replace the motherboard. 0009h Replace the CPU module. Replace the motherboard. 0170h – Replace the motherboard. 0172h 0010h – Make sure the CPU module is seated properly. 0016h Replace the CPU module. 0180h Replace the SDRAM module (each 01000000h represents 16 MB). Replace the motherboard. 001Eh Make sure the CPU module is seated properly. Replace the CPU module. Replace the 0181h Enable external cache memory through BIOS motherboard. Setup. Replace the CPU module. 0020h – Make sure the CPU module is seated properly. 0182h Unload HIMEM.SYS or any programs using the 002Fh Replace the CPU module. extended memory allocated by HIMEM.SYS. 0030h – Replace the motherboard. 0183h Check installation of the SDRAM module. 0032h Replace the SDRAM module. Replace the motherboard. 0040h Replace the motherboard. 0184h Check installation of the SDRAM module. 0041h Run BIOS Setup and check IRQ assignments Replace the SDRAM module. Replace the CPU for all devices. module. Replace the motherboard. 0050h – Replace the motherboard. 0190h – Replace the SDRAM module (each 01000000h 0052h 01A0h represents 16 MB). Replace the motherboard. 0060h – Replace the motherboard. 01A1h – Replace the CPU module. 0063h 01A4h 0070h Replace the motherboard. 01B0h Test with cache off. Replace the SDRAM 0071h – Reset the notebook, then run BIOS Setup and module (each 01000000h represents 16 MB). 0076h check settings. Replace the motherboard. Replace the motherboard. 0077h Replace the motherboard. 01B1h Replace the SDRAM module (each 01000000h 0078h Reset the system, then run BIOS Setup and represents 16 MB). Replace the motherboard. check settings. Replace the motherboard. 01B2h Replace the SDRAM module (each 01000000h 0079h Replace the motherboard. represents 16 MB). 0083h – Replace the motherboard. 01B3h Replace motherboard. 008Ah Hard Disk Tests 00C0h – Replace the CPU module. 0201h Replace the hard disk. Replace the 00CCh motherboard. Memory Tests 0202h, Check test parameters and repeat the test. The addresses below are absolute (32-bit) addresses, 0204h Replace the hard disk. and are not in the segment:offset format. 0205h Replace the motherboard. 0100h – Replace the motherboard. 0207h Run BIOS Setup and check the hard disk type. 0102h Check the hard disk connection. Replace the 0120h Replace the SDRAM module (each 01000000h hard disk. Replace the motherboard. represents 16 MB). Replace the motherboard. 0208h – Transient DMA error. Repeat the test. 0130h Test with cache off. Replace the SDRAM 0209h module (each 01000000h represents 16 MB). 020Ah – Repeat the test. Run SCANDISK or equivalent. Replace the motherboard. 0211h 0131h Replace the SDRAM module (each 01000000h 0220h Replace the motherboard. represents 16 MB). Replace the motherboard. 0240h Replace the hard disk. Replace the 0132h Replace the SDRAM module (each 01000000h motherboard. represents 16 MB). 0252h, Re-enter test parameters and repeat the test. 0135h – Replace the SDRAM module (each 01000000h 0254h Replace the hard disk. 0137h represents 16 MB). 025Ah, Repeat the test. Run SCANDISK or equivalent, 0140h – Replace the SDRAM module (each 01000000h 0260h Replace the hard disk. 0150h represents 16 MB). Replace the motherboard. 3-20 Troubleshooting and Diagnostics HP OmniBook XE3, Code Suggestions Code Suggestions 0265h Check hard disk connection. Replace the hard Serial Port Tests disk. Replace the motherboard. 0601h For the external loopback test, make sure the 0275h Replace the hard disk. loopback connector is installed and constructed 0280h Check hard disk connection. Replace the hard properly. For the external or internal loopback disk. Replace the motherboard. test, replace the motherboard. 0281h Replace the hard disk. 0602h Replace the motherboard. 0290h Repeat the test. 0603h For the external loopback test, make sure the loopback connector is installed and constructed 0293h, Replace the hard disk. properly. For the external or internal loopback 0295h – test, replace the motherboard. 0296h 0604h – Replace the motherboard. 02AAh Check hard disk connection. Replace the hard 0605h disk. Replace the motherboard. 0606h For the external loopback test, make sure the 02CCh Re-enter the drive parameters and repeat the loopback connector is installed and constructed test, Run BIOS Setup and check the hard disk properly. For the external or internal loopback type. Replace the hard disk. Replace the test, replace the motherboard. motherboard. 0607h Make sure the loopback connector is installed 02EEh Run BIOS Setup and temporarily select a drive and constructed properly. Replace the type that has more than 200 cylinders, then motherboard. repeat the test. 0608h – Replace the motherboard. 02F1h Reformat the hard disk. Recreate the Hibernate 0617h partition, then run FDISK to partition the hard disk. Parallel Port Tests 02F3h Run SCANDISK or equivalent. Reformat the 0701h For the external loopback test, make sure the hard disk. If necessary, recreate the Hibernate loopback connector is installed and constructed partition, then run FDISK to partition the hard properly. For the external or internal loopback disk. test, replace the motherboard. 02F4h – Reformat the hard disk. If necessary, recreate 0702h Replace the motherboard. 02F5h the Hibernate partition, then run FDISK to 0704h – Replace the motherboard. partition the hard disk. 0706h 02FFh Check hard disk connection. Replace the hard 0707h Connect the loopback connector. disk. Replace the motherboard. 0708h Replace the motherboard. 9602h – (See Hard Disk Tests at end of table.) Audio Tests 9607h 0801h – Check the speaker connection. Replace the top Floppy Disk Tests 0805h case. Replace the motherboard. 0301h – Replace the floppy drive. Replace the 0806h, If external speakers are being used, make sure 0304h motherboard. 0816h the speakers are properly connected. Rerun 0305h Run the Floppy Disk Controller test. Make sure the test. Replace the speakers that fail this test the floppy diskette is fully inserted in the drive. repeatedly. Make sure the drive is properly installed. 08C0h – Check the speaker connections. Replace the Replace the diskette. Replace the floppy drive. 08C2h top case. Replace the motherboard. Replace the motherboard. 08D0h Replace the motherboard. 0306h Replace the floppy drive. 08E0h – Replace the motherboard. 0307h – Run the Floppy Disk Controller test. Make sure 08E4h 030Bh the floppy diskette is fully inserted in the drive. Make sure the drive is properly installed. 08F0h – Replace the motherboard. Replace the diskette. Replace the floppy drive. 08F3h Replace the motherboard. Video Tests 030Ch Replace the floppy drive. 0900h – Replace the video PCA. Replace the Keyboard Tests 0905h motherboard. 0400h – Replace the motherboard. 0911h If this test fails on the internal display, replace 0401h the video PCA; replace the motherboard. 0410h – Check the keyboard ribbon cable connection. 0912h – Replace the video PCA. Replace the 0414h Replace the keyboard. Replace the 0913h motherboard. motherboard. 0920h Replace the video PCA. Replace the 0415h Replace the keyboard. Replace the motherboard. switchboard PCA. Replace the motherboard. 0931h – Replace the video PCA. Replace the 0416h – Replace the keyboard. Replace the 0933h motherboard. 0418h motherboard.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-21

, Code Suggestions Code Suggestions 2100h – Replace the display assembly. Replace the 9006h (See USB Port Test below.) 2102h video PCA. Replace the motherboard. If error ACPI Tests also occurs with external monitor, replace the motherboard. 1701h – Replace the motherboard. 1702h 2110h – Replace the video PCA. Replace the 2120h motherboard. Replace the display assembly. DVD Tests 2130h Replace the display assembly. Replace the 1900h – Insert a different DVD in the drive and repeat video PCA. Replace the motherboard. If error 1902h the test. Replace the DVD drive. also occurs with external monitor, replace the Fan Tests motherboard. 9001h If the fan is already running, you may not hear 2140h – Replace the video PCA. Replace the a change. Check the heatsink connection. 2141h motherboard. Replace the display assembly. Replace the heatsink. Replace the 2150h Replace the display assembly. Replace the motherboard. video PCA. Replace the motherboard. If error 9002h Reset the notebook. Replace the motherboard. also occurs with external monitor, replace the USB Port Test motherboard. 9006h Make sure a USB device is connected to the 9016h Reset the notebook. Replace the motherboard. USB port being tested. Select the correct speed 9017h See chapter 5 for cosmetic guidelines. If for the device. Try another USB device. warranted, replace the display assembly. Replace the motherboard (or dock component, CD-ROM Tests if applicable). 0A00h Insert a CD in the drive. IR Tests (FIR enabled, undocked) 0A01h Repeat the test. Replace the CD-ROM drive. 9002h Reset the notebook. Replace the motherboard. 0A02h No repair. (Automatic close not supported.) 9007h – Reset the notebook. Run BIOS Setup and 9008h restore default settings. Replace the 0A03h Insert a different CD in the drive and repeat the motherboard. test. Make sure the CD-ROM drive is installed properly. Replace the CD-ROM drive. Replace 9009h Do not run this test in Windows. For the one- the motherboard. unit test, replace the motherboard. For the two- unit test, make sure the IR ports on the reflector 0A04h Insert a data CD in the drive and repeat the and test computers are lined up. Replace the test. motherboard. 0A05h Insert a different CD in the drive and repeat the 900Ah Repeat the test. For the two-unit test, make test. Make sure the CD-ROM drive is installed sure the IR ports on the reflector and test properly. Replace the CD-ROM drive. Replace computers are lined up. Replace the the motherboard. motherboard. 0A06h Insert a data CD in the drive and repeat the 900Ch Repeat the test. Make sure the IR ports on the test. Replace the drive. reflector and test computers are lined up. 0A07h Repeat the test. Replace the drive. Restart the reflector unit. Replace the 0A08h Insert an audio CD and repeat the test. motherboard. Replace the drive. Dock Tests 0A09h Repeat the test. Replace the drive. 9071h, Update the notebook BIOS. Replace the dock’s 0A10h – Insert an audio CD and repeat the test. 9073h electronics PCA. 0A11h Replace the drive. 9075h, Replace the dock’s electronics PCA. 0A12h Insert a different multisession CD and repeat 9077h – the test. Replace the drive. 907Ah SMBUS Tests 907Bh Replace LED/button assembly in dock. 0E00h – Replace the motherboard. 9082h Rerun test with known good computer. Replace 0E20h electronics PCA in dock. TI CardBus Tests 9088h Replace electronics PCA in dock. 1201h Remove any attached ISA or PCI cards and Hard Disk Tests repeat the test. 9602h Failure may occur soon. Back up data and 1202h – Replace the motherboard. replace the hard disk. 1203h 9603h Repeat the hard disk test. If other errors occur, follow the instructions for those errors. 1205h – Insert a different PC Card and repeat the test. 1206h Replace the PCMCIA socket. Replace the 9604h Back up data if possible, then reinstall motherboard. applications. Reformat the hard disk. If necessary, recreate the Hibernate partition, 1207h Reset the notebook. Replace the motherboard. then run FDISK to partition the hard disk. USB Tests 1301h – Replace the motherboard. 1306h 1312h – Replace the motherboard. 1316h 3-22 Troubleshooting and Diagnostics HP OmniBook XE3, Code Suggestions Code Suggestions 9605h Run full HDD test, For a notebook that does not 9606h Run the full HDD test. Reformat the hard disk. give an F10 prompt at boot (no Hibernate If necessary, recreate the Hibernate partition, partition) or that has a non-Windows operating then run FDISK to partition the hard disk. system, this error may not indicate a failure. 9607h Back up data if possible, then reformat the hard Otherwise, reformat the hard disk. If necessary, disk. Replace the hard disk. recreate the Hibernate partition, then run FDISK to partition the hard disk.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-23

,

Power-On Self-Test

N ote If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST messages. The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST progress is indicated by a sequence of codes, and error messages are displayed if possible. You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or firmware failure. First, confirm the failure by performing a “clean” boot: • Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. • Provide “clean” AC power—no auto adapter or unusual AC adapter configuration. • Press the system-off switch to return the notebook to a known state. If the notebook fails to boot with a clean boot, it requires repair. If an error message appears, confirm the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or firmware failure—some messages are for information only. If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code (see the following table). The beep code indicates the POST routine in which the terminal error occurred. Table 3-1. POST Terminal-Error Beep Codes Beep Codes* POST Description 1 One short beep before boot. 1-2 Search for option ROMs. 1-2-2-3 BIOS ROM checksum. 1-3-1-1 Test DRAM refresh. 1-3-1-3 Test 87570 Keyboard Controller (part of motherboard). 1-3-4-1 RAM failure on address line xxxx. 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus. 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus. 2-1-2-3 Check ROM copyright notice. 2-2-3-1 Test for unexpected interrupts. 1 long-2 short Improper video configuration (check video PCA DIP switches, replace video PCA) or external ROM checksum failure. 1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch settings, reprogram EEPROM). * Up to four groups of short beeps, except as noted. 3-24 Troubleshooting and Diagnostics HP OmniBook XE3,

The following table lists POST messages and explanations for reported problems. If the system fails

after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults or correct the error.

Table 3-2. POST Messages

Message Description 0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Make sure the fixed disk is attached properly. Run BIOS Setup. Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard not working. 0212 Keyboard Controller Failed Keyboard controller failed test. May require replacing motherboard (contains keyboard controller). 0213 Keyboard locked – Unlock key switch Unlock the system to proceed. 0220 Monitor type does not match CMOS – Run SETUP Monitor type not correctly identified in BIOS Setup. 0230 Shadow RAM Failed at offset: nnnn Shadow RAM failed at offset nnnn in the 64k block at which the error was detected. 0231 System RAM Failed at offset: nnnn System RAM failed at offset nnnn in the 64k block at which the error was detected. 0232 Extended RAM Failed at offset: nnnn Extended memory not working or not configured properly at offset nnnn. Update to the latest BIOS version. 0250 System battery is dead – Replace and run SETUP The CMOS clock battery indicator shows the battery is dead. Connect the AC adapter for at least 24 hours. Replace the motherboard. 0251 System CMOS checksum bad – Default configuration used System CMOS has been corrupted or modified incorrectly, perhaps by an application program that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not want these values, enter BIOS Setup and enter your own values. If the error persists, check the system battery. Connect the AC adapter for at least 24 hours; replace the motherboard. 0260 System timer error The timer test failed. Replace the motherboard. 0270 Real time clock error Real-time clock fails BIOS test. May need to replace motherboard. 0280 Previous boot incomplete – Default configuration used Previous POST did not complete successfully. POST loads default values and offers to run BIOS Setup. If failure was caused by incorrect values and these values are not corrected, the next boot will likely fail. This error is cleared the next time the system is booted. 0281 Memory Size found by POST differed from CMOS Memory size found by POST differed from CMOS. 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is installed properly and defined with the proper diskette type in BIOS Setup. 02B2 Incorrect Drive A type – run SETUP Type of floppy drive A: not correctly identified in BIOS Setup. 02B3 Incorrect Drive B type – run SETUP Type of floppy drive B: not correctly identified in BIOS Setup. 02D0 System cache error – Cache disabled RAM cache failed and BIOS disabled the cache. CPU may need to be replaced. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. 02F4: EISA CMOS not writeable BIOS test error: Cannot write to EISA CMOS.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-25

, Message Description 02F5: DMA Test Failed BIOS test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed BIOS test error: Cannot generate software NMI (Non-Maskable Interrupt). 02F7: Fail-Safe Timer NMI Failed BIOS test error: Fail-Safe Timer takes too long. device Address Conflict Address conflict for specified device. Allocation Error for: device Resolve resource conflict for the specified device. CD ROM Drive CD ROM Drive identified. Entering SETUP ... Starting BIOS Setup program. Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAM address which failed the memory test. Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of the failure in System, Extended, or Shadow memory. Fixed Disk n Fixed disk n (0–3) identified. Invalid System Configuration Data Problem with NVRAM (CMOS) data. I/O device IRQ conflict I/O device IRQ conflict error. PS/2 Mouse Boot Summary Screen: PS/2 Mouse installed. nnnn kB Extended RAM Passed Where nnnn is the amount of RAM in kilobytes successfully tested. nnnn Cache SRAM Passed Where nnnn is the amount of system cache in kilobytes successfully tested. nnnn kB Shadow RAM Passed Where nnnn is the amount of shadow RAM in kilobytes successfully tested. nnnn kB System RAM Passed Where nnnn is the amount of system RAM in kilobytes successfully tested. Operating system not found Operating system cannot be located on drive A: or drive C:. Enter BIOS Setup and see if fixed disk and drive A: are properly identified. Parity Check 1 nnnn Parity error found in the system bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors in binary data. A parity error indicates that some data has been corrupted. Parity Check 2 nnnn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Press to resume, to Setup, for previous Displayed after any recoverable error message. Press to start the boot process or to enter BIOS Setup and change the settings. Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card). Write down and follow the information shown on the screen. Press to enter Setup Optional message displayed during POST. PS/2 Mouse: PS/2 mouse identified. System BIOS shadowed System BIOS copied to shadow RAM. UMB upper limit segment address: nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. 3-26 Troubleshooting and Diagnostics HP OmniBook XE3,

Sycard PCCtest 450 CardBus Card (Optional)

The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card. It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions. (For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest 450 product contains these components: • PCCtest 450 CardBus Card, version 1.05. • PCCtest 450 software disk. (Software updates are available at the Sycard Technology Web site: http://www.sycard.com.) • Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card. In addition, you will need this item: • CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA connector. The Sycard PCCtest 450 provides the following tests. See the Sycard documentation for details about running the tests. Table 3-1. Sycard PCCtest Commands Slot PCMCIA PC Card (16-bit) test CardBus (32-bit) test (PC Card configuration header) (CardBus configuration header) XE3/N5000 Upper PCT450 -1 -v -b75 TESTCB -1 -v -b75 (technology code GC) Lower PCT450 -0 -v -b75 TESTCB -0 -v -b75 (PCI1420) HP OmniBook XE3 Troubleshooting and Diagnostics 3-27,

Desktop Management Interface (DMI)

The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a personal computer. Using DMI, an application program can determine, for example, which hardware and software components are present in the computer, the operating system being used, and the number of accessory board slots available. Using the DMI interface, a local or remote application program can check which hardware and software components are installed on your notebook, and may be able to tell how well they are working or whether any needs replacing. All this information is stored in a special Management Information Format (MIF) file, installed on each computer as part of the DMI package. Installing the DMI Package The DMI package is included with your notebook, but must be properly installed before it can be used. Install the package as follows. To install the DMI preloaded on the hard disk: • In Windows, click Start, Programs, HP TopTools for Notebooks, Setup. To install the DMI from the Recovery CD, or from floppy disks: 1. Insert the Recovery CD, into the CD-ROM/DVD drive, or insert disk #1 into the floppy drive. 2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\Drivers), or from floppy disk #1. Contents of the DMI Package The DMI software and associated documentation is supplied either preinstalled on the notebook’s hard disk drive or on the Recovery CD. The contents of the package are the same for both. Since the information accessed by the DMI software is specific to each particular computer, it must be installed on each computer separately. The DMI package included with a notebook can therefore be used only with that notebook. The DMI package includes the following software: • A Microsoft Windows utility (SETUP.EXE) to install and initialize the DMI software. • A Windows utility, HP TopTools. After DMI is installed, this utility can display information about the notebook through the DMI. • A Management Information Format (MIF) file. This file contains information about everything on the notebook that can be controlled using DMI facilities, and is initialized during installation. • A component code, identifying the version of MIF file to use for specific models of HP notebook computers. • Windows-compatible DMTF Service Layer software, which controls access to the DMI. • A client agent. The HP Remote DMI Agent is a DMI application and also a network server-side stream-based application. The Remote Agent is listening for Remote Application connection requests. If the main window of the Remote Agent is hidden, then no icon appears on the screen when it is running. 3-28 Troubleshooting and Diagnostics HP OmniBook XE3, Using the DMI Interface For a complete explanation of how to take full advantage of DMI, see the following documentation (provided with your notebook): • A README.TXT file. • A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and attribute definitions). Since not all models support all of Hewlett-Packard enhanced features, this document also describes any restrictions that apply. Description of DMI The Desktop Management Interface (DMI) is the result of the efforts of the Desktop Management Task Force (DMTF) founded in 1992 by a group of leading computer manufacturers—including Hewlett-Packard—to define a standard method of managing the physical and logical components of personal computers. Hewlett-Packard has developed a number of extensions to DMI to allow it to manage the enhanced features of HP notebook computers, including passwords and tattooing (identifying a computer using a unique string of characters). For full details of the structure of the MIF file (including an explanation of the fields of groups and attributes, and how to write an application program that accesses this information), access the DMTF FTP server ftp.dmtf.org or the DMTF web pages at the http://www.dmtf.org. Uninstalling the DMI Package 1. Click Start, Programs, HP TopTools for Notebooks, Uninstall DMI. 2. Restart the notebook. HP OmniBook XE3 Troubleshooting and Diagnostics 3-29,

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system. Running the BIOS Setup Utility 1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press CTRL+ALT+DEL to reboot.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: • Press the LEFT and RIGHT arrow keys to move among menus. • Press the UP and DOWN arrow keys to move among parameters in a menu. • Press F5 or F6 to move through values for the current parameter, or press ENTER to change a setting. 4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup. If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS Setup again, and marks the conflicting settings. Table 3-1. BIOS Setup Menus and Parameters OmniBook XE3: Introduced with BIOS version GC.M1.00 (Summer 2000). Main Menu Description Default BIOS Revision Shows the current BIOS version. Detected automatically System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using mm/dd/yy format. Floppy Drive Sets the floppy drive type. Detected and set automatically Internal Hard Disk Sets the hard disk drive type and various drive parameters. Detected and set automatically Quiet Boot When enabled, hides summary of power-on self-test and Enabled messages during boot. Video Display Device Sets whether the notebook automatically switches to an Auto external display if one is detected (Auto), or uses both the built-in and external displays (Both). Video Expansion When enabled, the video image covers the entire display in Disabled lower resolution modes. When disabled, the video image is centered in the display. Television Type NTSC or PAL standard. NTSC Base Memory Shows the system memory size. 640 KB Extended Memory Shows the extended memory size. Detected automatically CPU Serial Number When enabled, makes Intel CPU serial number available to Enabled software. 3-30 Troubleshooting and Diagnostics HP OmniBook XE3, System Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices Auto when an external PS/2 mouse is connected. External Fn Key Sets whether left CTRL+left ALT on an external keyboard is Enabled interpreted as the Fn key. IDE Controller Enables the primary channel, secondary channel, both, or Both neither (disabled). FDD Controller Enables the floppy drive. Enabled Serial Port Sets whether the serial port is active, and whether it is Enabled configured automatically or by the user. Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4 Infrared Port Sets whether the infrared port is active, and whether it is Disabled configured automatically or by the user. Mode Sets the hardware to support FIR (Fast IR) or SIR (Standard FIR IR) infrared communications. Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3 DMA channel Sets the DMA channel for Fast IR (FIR) mode. DMA0 Parallel Port Sets whether the parallel port is configured by the user, Enabled automatically, or not at all. Mode Sets the port to normal mode (output only), bi-directional, ECP ECP, or EPP. Base I/O address Sets the I/O address (except in EPP mode). 378h Interrupt Sets the interrupt. IRQ7 DMA channel Sets the DMA channel for ECP mode. DMA3 LCD Status Panel Display Enables display on the status panel. Enabled LCD Status Panel Date Sets the date format used in the status panel mm/dd/yy Format LCD Status Panel Time Sets the time format used in the status panel. hh:mm, AM/PM Format (24-hour format) Security Menu Description Default User Password is Shows if a user password is set. Clear Administrator Password is Shows if an administrator password is set. Clear Set User Password Press ENTER to set, change, or clear the user password. Enter (The administrator password must be set first.) The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Set Supervisor Password Press ENTER to set, change, or clear the administrator Enter password, which protects BIOS Setup settings. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or accented characters. Password Required to Sets whether a user password is required when the notebook Disabled Boot boots. Requires the administrator password for changes. Floppy Boot Sets whether the notebook will attempt to boot from the floppy Enabled disk drive. HP OmniBook XE3 Troubleshooting and Diagnostics 3-31, Power Menu Description Default Intel SpeedStep Sets CPU high-/low-speed mode: Auto Technology – Auto: boot at high speed on AC, low speed on battery. – Reversed: boot at low speed on AC, high speed on battery. – Battery Optimized: boot at low speed. – Maximum Performance: boot at high speed. – Disabled: boot at low speed, no runtime support. Auto Turn-On on Dock Sets whether the notebook turns on automatically after Enabled docking. Boot Menu Description Default Floppy Drive Shows the order of boot devices. Move the entries to change 1. Floppy Drive Hard Disk the order. 2. Hard Disk CD-ROM/DVD Drive 3. CD-ROM/DVD drive Exit Menu Description Saving Changes and Exit Saves Setup changes, then exits and reboots. Discarding Changes Discards any Setup changes made since last save, then exits and Exit and reboots. Does not affect security, date, or time changes. Get Default Values Restores default settings, and remains in Setup. Does not affect security, date, or time changes. Load Previous Values Discards any Setup changes made since last save, and remains in Setup. Does not affect security, date, or time changes. Save Changes Saves Setup changes, and remains in Setup. Security settings are saved when changed. Updating the Notebook’s BIOS Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. These updates will be available from the technical support area of the HP Notebook web site (see page vii). Download the update and follow the instructions in the readme.txt file to create a BIOS update floppy disk. C aution The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup utility, and erases any BIOS passwords, so you should record these before performing the update. Once you have created the BIOS update floppy disk, use it to update the notebook’s BIOS as follows: 1. Undock the notebook if it is docked, and remove any PC cards from it. 2. Connect the AC adapter to the notebook. 3. Insert the BIOS update disk in the floppy disk drive. 4. Restart the notebook by pressing the blue standby button. 5. Follow the instructions that appear on-screen. Do not interrupt the process once it begins or you might damage the notebook. 6. When the process is complete, remove the BIOS update disk from the notebook, then reset the notebook by pressing its system-off switch. 7. Restart the notebook by pressing the blue standby button. 3-32 Troubleshooting and Diagnostics HP OmniBook XE3, This chapter contains an exploded view of the XE3 and the following lists of parts: • Replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-6). HP OmniBook XE3 Replaceable Parts 4-1, Figure 4-1. Exploded View 4-2 Replaceable Parts HP OmniBook XE3, Table 4-1. Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, LiIon (9 cell) F2111-60901 Yes 2 Case, bottom (modem & modem/LAN) F2111-60964 No 2 Case, bottom (no modem or LAN) F2111-60974 No 3 Case, top F2111-60947 No 4 Cover, keyboard F2111-60939 Yes 5 Display, 12.1-in TFT F2111-60905 F2111-69005 No 5 Display, 14.1-in TFT F2111-60911 F2111-69011 No 5 Display, 15-in TFT F2111-60913 F2111-69013 No 6 Drive, CD-ROM F2111-60954 No 6 Drive, DVD F2111-60955 No 7 Drive, floppy disk F2111-60953 No 8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) 0950-3903 F2072-69108 Yes 8 Drive, hard disk (10 GB, 9.5 mm, IBM) 0950-3831 F2072-69104 Yes 8 Drive, hard disk (5 GB, 9.5 mm, Hitachi) 0950-3825 F2072-69103 Yes 8 Drive, hard disk (5 GB, 9.5 mm, IBM) 0950-3832 F2072-69105 Yes 9 Heatsink assembly (with fan) F2111-60950 No 10 Keyboard, Arabic/English F2111-60938 No 10 Keyboard, Belgian F2111-60930 No 10 Keyboard, Chinese F2111-60931 No 10 Keyboard, Czech F2111-60928 No 10 Keyboard, Danish F2111-60920 No 10 Keyboard, French F2111-60917 No 10 Keyboard, French Canadian F2111-60923 No 10 Keyboard, German F2111-60925 No 10 Keyboard, Greek F2111-60929 No 10 Keyboard, Hebrew F2111-60936 No 10 Keyboard, Hungarian F2111-60937 No 10 Keyboard, International English F2111-60926 No 10 Keyboard, Italian F2111-60918 No 10 Keyboard, Japanese F2111-60935 No 10 Keyboard, Norwegian F2111-60921 No 10 Keyboard, Portuguese F2111-60933 No 10 Keyboard, Russian F2111-60934 No 10 Keyboard, Spanish F2111-60919 No 10 Keyboard, Swedish F2111-60924 No 10 Keyboard, Swiss F2111-60922 No 10 Keyboard, Turkish F2111-60927 No 10 Keyboard, U.K. English F2111-60916 No 10 Keyboard, U.S. English F2111-60915 No Kit, base labels (XE3—includes rating label, F2111-60968 No safety label, business card holder, barcode overlay) Kit, cables (includes modem cable, LAN cable, F2111-60973 No audio cable, and headphone PCA) 11 PCA, headphone (see above kit) HP OmniBook XE3 Replaceable Parts 4-3, Description Part Number Exchange User- Part Number Repl. Kit, covers F2111-60943 No 12 Cover, SDRAM (see above kit) No 13 Cover, mini-PCI (see above kit) No 14 Doors, docking (with springs) (see above kit) No 15 Doors, PCMCIA (with springs) (see above kit) No 16 Kit, hard disk drive carrier (includes bracket, F2111-60956 Yes strap, connector, mounting screws) 17 Screw, M3x6 mm (see above kit) Kit, LCD screw covers (includes covers for all F2111-60914 Yes display sizes) Kit, screws (includes all screws needed to F2111-60972 No replace all notebook FRUs) 18 Screw, M2.5x4 mm (see above kit) No 19 Screw, M2.5x5 mm (see above kit) No 20 Screw, M2.5x8 mm (see above kit) No 21 Standoff screw, 5 mm (see above kit) No 22 Heatsink standoff screw, 5 mm (see above kit) No 23 CD player PCA standoff screw, 5 mm (see above kit) No 24 Module, CPU (550 MHz, Mobile Celeron) 1821-5865 F2072-69101 No 24 Module, CPU (600 MHz, Mobile Celeron) 1821-5866 F2111-69101 No 24 Module, CPU (650 MHz, Mobile Celeron) 1821-5867 F2111-69102 No 24 Module, CPU (650/500 MHz, Mobile Pentium III) 1821-5689 F1980-69101 No 24 Module, CPU (700/600 MHz, Mobile Pentium III) 1821-5690 F2072-69102 No 25 Module, SDRAM (128 MB, PC100, SODIMM) 1818-7952 F1660-69104 Yes 25 Module, SDRAM (64 MB, PC100, SODIMM) 1818-7951 F1660-69103 Yes 25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes 25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes 26 PCA, CD player F2111-60946 No 27 PCA, mini-PCI (LAN/modem) F2111-60944 Yes 27 PCA, mini-PCI (modem) F2111-60945 Yes 28 PCA, motherboard (modem only) F2111-60975 F2111-69075 No 28 PCA, motherboard (modem/LAN) F2111-60962 F2111-69062 No 28 PCA, motherboard (modemless) F2111-60976 F2111-69076 No 29 PCA, switchboard F2111-60941 No 30 PCA, video F2111-60957 No 31 Plate, CPU support F2111-60966 No 32 Set, hinge saddle F2111-60948 No Set, thermal pad F2111-60952 No 33 Socket, PCMCIA (2-slot) F2111-60960 No 4-4 Replaceable Parts HP OmniBook XE3, Table 4-2. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. AC adapter (60-watt) (F1454A) 0950-3634 Yes Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes Auto/airline AC adapter (75-watt) (F1455A) 5182-5131 Yes Battery, LiIon (9 cell) (F2024A) F2111-60901 Yes Power cord, replacement (Australia) 8120-6312 Yes Power cord, replacement (U.S., Canada, Taiwan) 8120-6313 Yes Power cord, replacement (Europe) 8120-6314 Yes Power cord, replacement (Japan) 8120-6316 Yes Power cord, replacement (India, S. Africa) 8120-6317 Yes Power cord, replacement (Argentina) 8120-8367 Yes Power cord, replacement (People’s Rep. Of China) 8120-8373 Yes Power cord, replacement (Chile) 8120-8452 Yes Power cord, replacement (Hong Kong, Singapore, 8120-8699 Yes U.K.) SDRAM module, 128-MB, PC-100 SODIMM 1818-7952 F1660-69104 Yes SDRAM module, 32-MB, PC-100 SODIMM 1818-7950 Yes SDRAM module, 64-MB, PC-100 SODIMM 1818-7951 F1660-69103 Yes Simple port replicator (F2025A) F2111-60967 Yes Ultra Slimline AC adapter (60-watt) (F1781A) 0950-3765 Yes HP OmniBook XE3 Replaceable Parts 4-5, Table 4-3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3634 Adapter, AC (60 watt) Yes 0950-3765 Adapter, AC, Ultra Slimline (60 watt) Yes 0950-3825 F2072-69103 Drive, hard disk (5 GB, 9.5 mm, Hitachi) Yes 0950-3831 F2072-69104 Drive, hard disk (10 GB, 9.5 mm, IBM) Yes 0950-3832 F2072-69105 Drive, hard disk (5 GB, 9.5 mm, IBM) Yes 0950-3903 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, Hitachi) Yes 1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes 1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes 1818-7951 F1660-69103 Module, SDRAM (64 MB, PC100, SODIMM) Yes 1818-7952 F1660-69104 Module, SDRAM (128 MB, PC100, SODIMM) Yes 1821-5689 F1980-69101 Module, CPU (650/500 MHz, Mobile Pentium III) No 1821-5690 F2072-69102 Module, CPU (700/600 MHz, Mobile Pentium III) No 1821-5865 F2072-69101 Module, CPU (550 MHz, Mobile Celeron) No 1821-5866 F2111-69101 Module, CPU (600 MHz Mobile Celeron) No 1821-5867 F2111-69102 Module, CPU (650 MHz Mobile Celeron) No 5182-5131 Adapter, auto/airline (75 watt) Yes 8120-6312 Replacement power cord (Australia) Yes 8120-6313 Replacement power cord, (U.S., Canada, Taiwan) Yes 8120-6314 Replacement power cord (Europe) Yes 8120-6316 Replacement power cord (Japan) Yes 8120-6317 Replacement power cord (India, S. Africa) Yes 8120-8367 Replacement power cord (Argentina) Yes 8120-8373 Replacement power cord (People’s Rep. Of China) Yes 8120-8452 Replacement power cord (Chile) Yes 8120-8699 Replacement power cord (Hong Kong, Singapore, Yes U.K.) F1469-80001 Adapter, PS/2 “Y” Yes F2111-60901 Battery, LiIon Yes F2111-60905 F2111-69005 Display assembly, 12.1-in TFT No F2111-60911 F2111-69011 Display assembly, 14.1-in TFT No F2111-60913 F2111-69013 Display assembly, 15-in TFT No F2111-60914 Kit, LCD screw covers (includes covers for all display Yes sizes) F2111-60915 Keyboard, U.S. English No F2111-60916 Keyboard, U.K. English No F2111-60917 Keyboard, French No F2111-60918 Keyboard, Italian No F2111-60919 Keyboard, Spanish No F2111-60920 Keyboard, Danish No F2111-60921 Keyboard, Norwegian No F2111-60922 Keyboard, Swiss No F2111-60923 Keyboard, French Canadian No F2111-60924 Keyboard, Swedish No F2111-60925 Keyboard, German No F2111-60926 Keyboard, International English No F2111-60927 Keyboard, Turkish No 4-6 Replaceable Parts HP OmniBook XE3, Part Exchange Description User Number Part Number Repl. F2111-60928 Keyboard, Czech No F2111-60929 Keyboard, Greek No F2111-60930 Keyboard, Belgian No F2111-60931 Keyboard, Chinese No F2111-60932 Keyboard, Polish No F2111-60933 Keyboard, Portuguese No F2111-60934 Keyboard, Russian No F2111-60935 Keyboard, Japanese No F2111-60936 Keyboard, Hebrew No F2111-60937 Keyboard, Hungarian No F2111-60938 Keyboard, Arabic/English No F2111-60939 Cover, keyboard Yes F2111-60941 PCA, switchboard No F2111-60943 Kit, covers (includes SDRAM cover, mini-PCI cover, No docking doors (with springs), PCMCIA doors (with springs) F2111-60944 PCA, mini-PCI (LAN/modem) Yes F2111-60945 PCA, mini-PCI (modem) Yes F2111-60946 PCA, CD player No F2111-60947 Case, top No F2111-60948 Set, hinge saddle No F2111-60950 Heatsink assembly (with fan) No F2111-60952 Set, thermal pad (Intel) No F2111-60953 Drive, floppy disk assembly No F2111-60954 Drive, CD-ROM assembly No F2111-60955 Drive, DVD assembly No F2111-60956 Kit, hard disk drive carrier (includes bracket, strap, Yes connector, mounting screws) F2111-60957 PCA, video (S3) No F2111-60960 Socket, PCMCIA (2-slot) No F2111-60962 F2111-69062 PCA, motherboard (modem/LAN) No F2111-60964 Case, bottom (modem & modem/LAN) No F2111-60966 Plate, CPU support No F2111-60967 Port replicator assembly, simple No F2111-60968 Kit, base labels (includes rating label, safety label, No business card holder, barcode overlay) F2111-60972 Kit, screws (includes all screws needed to replace all No notebook FRUs) F2111-60973 Kit, cables (includes modem cable, LAN cable, audio No cable, and connector PCA) F2111-60974 Case, bottom (no modem or LAN) No F2111-60975 F2111-69075 PCA, motherboard (modem only) No F2111-60976 F2111-69076 PCA, motherboard (modemless) No F2113-60901 Recovery CD, U.S. English W98 No F2113-60902 Recovery CD, French W98 No F2113-60903 Recovery CD, Italian W98 No F2113-60904 Recovery CD, German W98 No F2113-60905 Recovery CD, Spanish W98 No HP OmniBook XE3 Replaceable Parts 4-7, Part Exchange Description User Number Part Number Repl. F2113-60906 Recovery CD, International English W98 No F2113-60907 Recovery CD, Swedish/English W98 No F2113-60908 Recovery CD, Norwegian/English W98 No F2113-60909 Recovery CD, Danish/English W98 No F2113-60910 Recovery CD, W98 Finnish/English No F2113-60911 Recovery CD, Turkish W98 No F2113-60912 Recovery CD, Greek/English W98 No F2113-60913 Recovery CD, Czech W98 No F2113-60914 Recovery CD, Simplified Chinese W98 No F2113-60915 Recovery CD, Traditional Chinese W98 No F2113-60916 Recovery CD, Japanese W98 No F2113-60917 Recovery CD, Dutch W98 No F2113-60918 Recovery CD, Hungarian W98 No F2113-60919 Recovery CD, Hebrew W98 No F2113-60920 Recovery CD, Arabic/English W98 No F2113-60921 Recovery CD, Russian W98 No F2113-60922 Recovery CD, French/German W98 No F2113-60923 Recovery CD, Polish W98 No F2113-60925 Recovery CD, International English W2K No F2113-60926 Recovery CD, U.S. English W2K No F2113-60927 Recovery CD, French W2K No F2113-60928 Recovery CD, German W2K No F2113-60930 Recovery CD, Swedish W2K No F2113-60937 Recovery CD, Japanese W2K No 4-8 Replaceable Parts HP OmniBook XE3, This chapter includes the following reference information: • Password removal policy. • Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls Technical Support to determine the proper removal procedure. The user must provide proof of ownership, and the notebook must be operated during the procedure. The password removal procedure is protected as HP Company Private information. There are a restricted number of locations that can perform password removal. It may not be disclosed or distributed outside those locations. Password removal is strictly controlled. Hewlett-Packard and authorized support providers must ensure with written evidence that the notebook being “cleansed” is actually in the possession of the notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number and owner’s name, or a written statement from the owner attesting that he or she is the owner of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. If you receive such a request, you should notify management and HP Corporate Legal immediately. (These requests may require a court order prior to our participation.) Further, the entity removing the password must log the name, serial number and date of the removal, and file the written backup with the log. The log and backup are subject to standard record retention process and review. The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook. HP OmniBook XE3 Reference Information 5-1,

Hewlett-Packard Display Quality Statement

TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications. Here are some guidelines for determining what action to take on customers’ complaints of cosmetic imperfections in their TFT displays: 1. View the notebook under the customer’s normal operating conditions. This means that if the customer uses the notebook predominately in DOS, in Windows, or in some other application or combination of applications, you should make the determination under those same applications. Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality. 2. Use the table below to determine whether the display should be considered for replacement. These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement. 3. If a display is considered for replacement, make sure the customer understands that cosmetic variations may also exist on the replacement display, and may require the customer to use a work- around to obscure the cosmetic imperfection. 4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for the individual customer. Customers who must have a more perfect display solution should consider switching to a notebook with a DSTN display. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented. 5-2 Reference Information HP OmniBook XE3, Table 5-1. XE3 TFT LCD Guidelines (12.1-in SVGA, 13.3/14.1/15.0-in XGA) Type of Imperfection Imperfections Not Allowed Electrical Imperfections: • 7 or more single bright dots. Bright dots (a) • 7 or more single dark dots. Dark dots (a) • 9 or more total (bright and dark combined) defective dots. • Any occurrence of multiple defective dots within 15 mm. Mechanical Imperfections: • Any polarizer bubble, discoloration, or dent that is visible from at least Discoloration 36 cm (14 in). Polarizer bubbles, dents (b) Definitions of imperfections: a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off. b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.) HP OmniBook XE3 Reference Information 5-3,

Service Notes

Service notes containing important repair information for the notebook will be issued periodically as needed. These notes are available online at the Partnership Web site—see page vii. 5-4 Reference Information HP OmniBook XE3, 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information 3DUW1XPEHU 3 ) (QJOLVK 3ULQWHGLQ7DLZDQ]
15

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